Bowman Contracting CO

Complaint: ***I am rejecting this response because: I do not receive any results from my complaint executed by Justfly.comSincerely,Carlos ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and for now I accept their reply but if they do not reply within weeks, I want to have he Revdex.com follow upThank you for your work on my complaint so far. Sincerely, Barry***

Good day,
Thank you once again for your message
As previously stated, the funds were returned to your card.
We consider the file closed
Best regards,
Customer Care team

Good day,
Thank you for your very detailed message and attached letterWe have all the email communications thank you as well as the notes in file from each call that came inThere were several emails sent to contact us as you were unreachableThis lets you know that we are trying to
reach out and there is something we need to communicate to youYou were told once again about what portion can be refunded and it already was done at this point in timeWe do apologize if you are not content with this answer or outcome but once a ticket is "used", meaning
either Flown or Missed without changes in file, the value of the ticket is forfeitedWe have done our best with the airline to get you a small portion of that back and this was the only option as we abide by the rules of the airline
There is nothing further we can do for you and still consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I was not able to obtain a flight during the time I had off due to JustFly's failure to resolve this in a timely manner, I will not be able to take anymore days offWhile I appreciate the option to now fly within the US, this should have been an option to begin withI do not feel I should have to pay an extra $to book a flightI feel like I am being punished for using a service whose primary job should be customer care and satisfactionThis company was extremely rude and unaccomodatingI prefer to have my money refundedI do not trust this people, nor I care to conduct any business with themI want $refundedI have already been penalized $for cancelling and now they want an extra $to rebook? I don't think that is rightYou want to make this right? Refund my moneyJustFly's has not lost any money, and they know it
n
Sincerely,*** ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As mentioned by our Customer Care Team, we sincerely apologize for your situationWe have listened to the call, however, and there was a clear indication of the dates requested.
We have reached
out to the airline on your behalf to try and get something back for you and the only thing we were offered was a refund of the unused taxes except for fuel charge as a good will gestureYou should receive this amount within weeks
There is no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:We have NOT received new tickets from JustflyThe only communication we got from them is an email (July 22, 2016) telling us that they were going to rebook our flight, and that we would receive the tickets within three weeksAs of today, we have yet to receive those new tickets.Sincerely,Stefania***

Complaint: ***I am rejecting this response because *** did not do anything to resolve the issues at hand
Justfly never responded to any of the emails I had send to different of their email addresses (those addresses had been difficut to even find)The response here at Revdex.com's website is the first written statement I ever saw from them on this case
After I had filed a Revdex.com complaint against Justfly.com, I received two calls from them (supposedly a Manager of their "Escalation Team" in Connecticut), stating Justfly would "protect" me and they had not canceled or changed the bookingThey would resolve the case with the airline today (10/5/2016) and would then send me an email by tonight, with the missing flight restored and a valid e-ticket numberThis never happenedI attached the airline's email as of 10/4/stating that they "have not cancelled any flights" and asking me to contact Justfly to fnd out "what is going on"
I also attached the airline's email as of 10/7/stating that "justflyare not willing to reissue your ticket"
I was lucky that the airline agreed to take charge themselvesThe airline reserved replacement flights in September, also restored the reservation that had suddenly disappeared in October, AND issued a new ticket for me
Since the first problems with this flight occured in late September, Justfly did nothing that would deserve to be called helpfulAll their did was falling short of the pledges they had made over the phoneTheir claim that they resolved the issues is not true
Sincerely,*** ***

Good day,
As mentioned by our Customer Care Representative, we have offered a refund of 200$ as requested as a good will gestureShe has sent an email to confirm this and your mailing address or paypal to move forward with this
Please do respond to the email so we can process the payment.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: this is not trueI have personally called the airlines MULTIPLE TIMES and they said that they issued and will issue refund for anybody who had a flight on the days that the pilots were on strikeThey even published it on their *** *** and their websiteI called the airlines and they told me that Justfly just has to call them and they will give them the refund, so they can give it to usI find it very odd that Justfly can not get an agent everytime they call (I called Justfly many times and waited for HOURS while they 'attempted' to call the airlines, which EVERY TIME they said that there was no agent available and they couldn't talk to someone), because every single time I call the airlines, it takes maximum 10-minutes for me to speak with an agentThe agent at the airlines said that we are allowed a compensation for the cancelled flights, as everybody else who got a cancelled flight on those daysWe are entitled the money and we are expecting it, after hours and hours pent on the phone with Justfly, and the airlines.
Sincerely,Cassandra ***

Good day,
Thank you for your message
As stated on our site, all reservations are non-refundable unless stated otherwiseWe do however offer a free cancellation grace period of hours after booking confirmation is sent. In cases where the airline fare rules permit cancellations, there
would be a minimum fee of 250$ that would applyOur Customer Care Representative has sent the pertinent documents where this information is indicated before bookingThis would then be the responsibility
of the passenger to read the Terms and Conditions of the booking
We are not able to offer you the refund you are requesting
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because my request for compensating me for differential ticket fare has not been consideredYou would also appreciate that merely refund of original ticket fare is not a remedy as the cancellation was unfair and one-sided & done by JustFly/Airline
It may be noted that because of cancellation of my tickets at last moments by JustFly, I had to incur additional cost of USD 1,($ 3,- $ 2,075.04) on the purchase of tickets
The cancellation of ticket, which were bought about months back was grossly unfair and totally one-sided
I had requested JustFly several times (despite being put on hold by their customer care executives for more than hour all the times) to change the tickets as per their choice against cancelled flight, irrespective to long layover/ 2-stops
It may further be noted that Saudi Arabia Airline had even issued me e-tickets against the cancelled flight giving alternative arrangements, but later on declined by JustFly/AirlineThis has resulted into not only additional financial burden but also lot of mental stress.
I am attaching the scan copies of original ticekts, e-tickets subsequently issued by Airline and my emails to them
I sincerely request you to impress upon them to compensate me for differential airfare on the ground mentioned above
Regards
Sincerely,Shyam ***

Good day,
As mentioned previously, we are still in the process of attempting to get a favorable response from the airlineOur agents is still working on this on your behalf.
We will revert back once we get a confirmation.
Best regards,
Customer Care Team

Good day!
As per the conversation that you have had with our Customer Care Representative, we have offered to waive our fees to change the date of departure to assist in not loosing the complete value of the tickets
There is no further action required on our part, so we consider this file resolved
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

*** *** ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
Thank you for your message.
We have looked into your file and we have had a system error while processing your bookingWe saw that you wanted to book in Business class but system incorrectly issued in Eco class
We apologize for the inconvenience and have re-instated the correct
tickets for youYou should have already received your new electronic ticket
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have looked into the booking and have taken action on your fileThere was a full refund offered as requested and will be processed this week
There is no further action required, therefore we consider
the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing the options on your fileThe ticket is non-refundableOur agent is in contact with the airline to help approve a cancellation and what we can do to assist
Thank you in advance for your
patience.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Beth ***

Good day,
Thank you for your messageWe take your feedback for coaching purposes
As discussed several times with our customer care representative, this was a disputed charge back with the credit card companyFrom our records, we show that you have been sent the refundThe charge back was
accepted by your credit card on November 11,
We would need the rejection letter if this is not the case from the bank
From our end, there is no further action we can provide, therefore we consider this file closed unless we receive documentation from your part
Best regards,
Customer Care Team