Bowman Contracting CO

Thank you for your message.We have reviewed the file and apologize for the inconvenienceThe USDxin fees (USDtotal) have been refunded to the original form of payment todayIt should be credited to the account within the next business days.There is no further action we can
provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
As previously stated, the full refund is in process and on its way.
I understand that you are not wanting to resolve and close the complaint but there is nothing further we can action on our end, therefore it is considered closed.
Best regards,
Customer Care Team

Thank youI do not have internet at home, so I am at the library responding to your emailPlease excuse the delay The dates are as follows: 9/10/to 1/10/ My number is *** ***. Best regards, Ian

Good day,
Thank you for your message and feedback
Our prices are subject to change as per the changes coming from the airlinesWe as a travel agency have no responsibility in these changes that occurThe prices are subject to change until the time of ticketing.
There is no action we can
provide on this file, therefore consider it closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have not received any communications from the company nor have I received my refund

Complaint: ***I am rejecting this response because there has been no communication to try to resolve this issue.There are very fair resolutions presented in my complaint.Sincerely,Melissa ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** The business reached out to me by email to request documentation of the cost of the replacement flight, which I have sent to them They have offered by email to pay the difference between the cost of the original ticket and the cost of the replacement ticket by check I would like to wait to receive the check from them before closing this complaint Thank you very much for your prompt, thorough, and professional assistance in this matter.Sincerely, Amanda ***

Good day,
Once again the agreement was made to refund the requested amountUpon checking, this is in process already
We cannot keep the file open while we wait for the amount to come throughIf you have not received this in the coming week, then you may come back and write to reopen but that should not be the case.
There is nothing further we can action here, therefore as mentioned, we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Ladd ***

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives has viewed your booking and has tried to contact you by phone and email. Please do respond to her email with the options provided so that we can go ahead with the new booking.
Best
regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***My booking number is 035-754-762. Sincerely, Bernice ***

Good day,
Thank you for your message.
We apologize for the delayOur Customer Care Representative is currently reviewing your booking and will revert back with a response shortly.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
As previously mentioned, the pre-authorization will be released to your account with the authorization code provided to let your bank knowOur Customer Care Representative has also refunded the cancellation fee on your card
There is no further action required on our part, so we consider this file resolved
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
Upon review of your booking, there is no additional cost to the one that you had agreed during the booking processThe seat assignment fee that was chosen was already refunded as a one time courtesyThe amount that was displayed on your checkout page before
confirming your booking was 1056.20$ which included the 59.80$ of your seat assignment feeThe total charged to your credit card is as follows: + (which was refunded) You may see this breakdown if you click on Manage my Booking.
You have multiple receiptsPlease select the receipt you would like to view
Date
Receipt #
Amount
Mar 14,
$USD
Mar 14,
$-USD
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Total: $USD

Good day,
Thank you for your message
One of out Customer Care Representatives is reviewing your file
We will revert back shortly with our findings
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your message and booking
We will revert back shortly
Thanks
Customer Care Team

Complaint: ***I am rejecting this response because:
I attached two screen shots. They are prices for the EXACT SAME flight, i.eno fare difference. One is for a new customer the other is for a customer using a travel credit. Theres a difference of $dollars. Yes I know that Aeromexico charges a $fee to use a travel credit, but what did I pay JustFly $for? And where does that extra $come from? And why is it required that I rebook the same origin and destination? I spoke with Aeromexico, that is not a requirement for their travel credits. So I pay $to Aeromexico, $to JustFly for no apparent reason, and some mysterious $dollars along with a JustFly requirement of keeping the same origin/destination. Had that been clear, I would not have paid the cancelation fee as the total fees ($+ $+ $52) is $less than a brand new ticket! Plus I could fly anywhere. Ridiculous. No wonder there's a rating of F from Revdex.com
Sincerely,Jesse ***

Good day,
Thank you for your message and feedbackAs mentioned, the charges were still pending at the time of this complaintThey have now gone through and you were charged what was confirmed to you at the time of booking. There is no further action we can provide, therefore we consider the
file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are unable to provide you with refund of the modification fees as requested We apologize for the inconvenience in this matter, we have done our part in requesting the seats to the airlineAs
per our Terms and
Conditions, they are stated that we cannot guarantee seat assignment requestsWe have refunded the Justfly fees for this as a gesture of good will.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business did say that I would be receiving the check but it has not been received as of yet
Yesterday 9/I made contact with JustFly to remind them of my pending check and I am still awaiting receipt
While their accommodation is satisfactory in this case, I hope they change their business practice on their website and am awaiting their follow through with the check
Sincerely, Nathan ***