Bowman Contracting CO

Good day,
Thank you for your message
One of our Customer Care Representatives is reviewing your file and will revert back to you shortly.
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceWe have processed the refund you are requesting (USD75.00) as a gesture of good will. There is no further action we can provide, therefore we consider
the file resolved.Best regards,Customer Care Team

Good day,
Thank you for your email and feedback
Upon review of your file, our agents have already reached out to the airline to see where this refund is in the processWe have confirmed that it was processed only on March 12thThe refund will return back to you within 6-weeks as previously
stated.
There is no further action we can provide therefore we consider the file closed.
best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we are investigating your complaint and bookingAs this involved getting a hold of the airlines, this may take longer than a usual response may.
We appreciate your patience in this matter and we
will revert back shortly with a hopefully favorable response.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Desheena ***

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we have already addresses your concerning and have offered the refund that was agreed to
We do apologize for all the inconveniences this has caused you.
There is no further action we can
provide
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the booking that was made This was made online by yourself with all the pertinent information providedOur agent has sent the booking details that outlined the switchThere is a
preview page before confirming the booking to ensure all details are correct and approved by our passengers.
We do apologize for the inconvenience but this ticket is nonrefundable and there are fees attached to have the changes made as stated in the emailIf you would like to make those changes, please do respond there.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer care Team

Good day,
Thank you for your feedbackWe apologize for any inconvenience due to the lengthy refund timeAs stated in your comments, there was a wait time from the airlineThis is out of our control on the delaysWe have verified and the refund was processed
The funds should be back to you
shortly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
Upon review of your booking, we have been able to refund the modification fee as a one time courtesy for the inconvenience.
This was processed today and should be back on your card by the end of last week.
There is no further action
we can provide, therefore we consider the file resolved
Again, we appreciate the feedback
Best regards,
Customer Care Team

Good day,
As previously mentioned, the refund is in processThis amount was processed on February 8th therefore, you should receive this on the card that was used at time of booking within the week.
We consider this file resolved
Best regards,
Customer Care Team

Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team

Good morning,
Thank you for message on*e more
We have responded to the other two *omplaints that you have put through with your responsesOur agent was trying to retrieve the *all as a last effort to ensure all details that were provided are *orre*t but that does not negate the fa*t that there was a No-Show on the ti*kets.
This is not something that we *an *ontrol as the airline has flagged the ti*kets as No-show and there was a refund provided for the unused portion of the taxes.
There is no further a*tion we *an provide, therefore we *onsider the file *losed.
Best regards,
*ustomer *are Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we are awaiting documentation from your part so we can investigate further the total amount of your costs
We look forward to hearing from you soon to resolve this matter
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response
because: Josh from justfly*** contacted me on august 25, and left me a message at 10:AM at extension on September 1, I contacted justfly*** three timesThe first two times I was told that there is no extension and was hung up onOn the third attempt I spoke with a man; he read my memo and still had no clue of what I was talking aboutWe spoke for about minutes he told me that he will call me back within one hour at 1:PM that dayI never received a call from anyone at the companySincerely,Tianni ***

Complaint: ***I am rejecting this response because: Your agent called me twice within hours time frame when I could not talk - I would not call it an extreme difficulty by any stretch of imaginationInstead I had to call back and was offer the same ridiculous quote of more than $to exchange the ticket, while it is obviously cheaper to buy a new ticketI have contacted *** *** and they confirmed they have authorized JustFly.com to rebook the tickets until the end of the year, however I am still waiting for a few clarifications with them for the airfare and change feesI won't consider this case closed until I have a fair resolution of my case. Sincerely,*** ***

Good day,Once again, this is not a refund we can provide without the OK of the airlineAccording to Interjet, this ticket is non-refundablePlease understand that we, as an agency, are bound follow the airlines rules and are not able to refund this ticket without their authorization
Thank you
for your understanding.Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
We were able to take action on your file, and process the refund of the seat assignment as you requestedThis was refunded as a one time courtesy as it is stated in your final viewing page before
checkout
We apologize for the inconvenienceThe agents were only responding according to their set rules.
There is no action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day Chad,
As per the discussions with our Customer Care Representative, we have done some research and have been told the ticket was flagged as a no-showAs we do apologize for the inconvenience this has caused you, we can see that the tickets were booked by you on the website and there was a no-show at the airport on the day of travel
Due to this, we are unfortunately not able to offer the compensation that you are seeking
There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
***

Complaint: ***I am rejecting this response because: I have not received the refund yet which according to the letter should be by the end of last weekI still believe that it is ***'s duty to follow up with the airline company if they fail to comply with the agreement since it is Justfly that has transactions with them and not meI bought the tickets from *** in good faith and not directly from the airline hence Justfly should be responsible for following up I dont consider the complaint close until I receive the refund
Sincerely,*** *** ***

Good day,
Thank you for your message.
As mentioned by our Customer care Representative, we have already offered the Future Travel Credit and you have until the 8th of April There is a penalty that was mentioned as well as a any fare difference that may apply.
Our agent is
awaiting your email or call to book in your new travel datesWe do apologize for any inconvenience or confusion that may have occurred on the phone.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team