Bowman Contracting CO

Good day,
Thank you once again for your message.
We do apologize for the misunderstanding, however, as far as all the notes on file we have from our agents, the additional fees were advised at the time of cancellationFurthermore, these details concerning these fees are indicated in our Terms and ConditionsWe are unable to
offer the fees as these are coming from the airline directlyWe have refunded what was in our control as our modification fee.
There is no further action we can provide therefore we consider the file closed.
best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
I do not know where they want me to send itWhere should I submit the ticket and booking number?
Sincerely,Sean ***

Good day,
Thank you for your message
One of our Customer Care Representative is investigating your complaint and booking.
We will revert back shortly
Best regards,
Customer Care Team

Good day,
As previously stated several times by our Customer Care Representatives, we have investigated the notes as well as listened to the callWe do apologize for the service that was provided at that time and we have provided the feedback to our coaching and training department to help avoid this in the future.
There are no documents that we can provide that you have requested to prove any fault of the airlineWe have the confirmation that the ticket was exchanged by the airline on July and we were no longer able to touch it as they took control over it.
Once again, there is nothing further we can do with this and consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your complaint and booking
We will revert back shortly.
Best regards,
Customer Care Team

Good day,
Thank you once again for your feedback.
We have done all we can to assist in this matter and there is nothing we can offer. The opinion on our services is noted but has no bearer on the outcome of the file.
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by Customer Care Representative, we have reviewed your booking and the calls that came inAll of our agents had advised you that the ticket is non-refundable and that you would need to verify if you were eligible for a refund from the insurance
company.
There are terms and conditions that you have approved at the time of booking as sent by our agent in response to this complaintWe do apologize but as an agency, we abide by the rules set forth by the airline and if they do not accept a refund, then we cannot do one.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com
After calling multiple times and finally arguing my standpoint to different employeesI was given my money backI still want this info to be put out on your website or for statistics. Sincerely, Phillip ***

Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your complaintWe will revert back shortly with a response
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refund as requestedThe refund was processed and should
appear on your account within 1-billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,The tickets were purchased online by the customer with no live travel agent interference which means that the tickets are booked with the data input by the customerTherefore, the agency cannot be held liable for the incorrect information provided by the customerFurthermore, the investigation was completed and it would not matter when the information was enteredThe customer did not review the information before submitting the paymentThe wrong passenger gender is not a mistake done by the agency
As mentioned before, according to our records, our support team was called by ROY/CYNTHIA ELIZABETH on 13NOVwho expressed the concern about the namesThe agents offered to fix the passenger type code in the booking since it is not a problem, the passenger declined the offer and insisted on a refund instead.
Unfortunately, as it has been explained, according to Spirit Airlines - the tickets are nonrefundableWe would gladly provide the requested refund but we are unable to since the refund cannot be processed without the OK from the airline
We consider this file closed. Best regards,Customer Care Team

Good day ***
As per your conversation and email with our Customer Care Representative, she clearly explained how the fair rules and cancellation policies are applied
Here is a little synopsis:
Free Cancellation: This is a special feature to be able to cancel the reservation free of charge within hrsfree of charge or with a minor fee after the first hrs. This is a clickable feature which you should have read to be fully aware what are the conditions of the free cancellationThis is the quote that explains the free cancellation:
In the event that you need to make changes to your travel arrangements, we've got you covered! our customer care specialist are available to you 24/for assistance with refunds and cancellationsShould you choose to book today, you might have the option to cancel your booking for free within hours or for a minor fee within hours. your booking for free within hours or for a minor fee within hours
No email confirmation: This is to confirm that we had send emails to your email address as per below screenshot
*** * *** *** *** *** ***
View Email
Resend this Email
*** * *** *** *** ***
Charged more than previously quoted: On Apr,18th, *** called Just fly to cancel the reservation at 21:estHe was advised that the ticket is refundable, but the Airline will have to collect their fees and Justfly fees will be charged on top of this transaction with the amount of
As per our Terms & conditions, the following is applicable:
However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it is subject to a cancellation fee of $per passenger for international flights, $for trans-border flights between Canada and the USA and $for domestic flightsThere may also be additional fees charged by any third-party suppliers (e.g., airlines, hotels, cruise lines, etc.) included in your reservation
The Airline penalty is clearly mentioned in the fare rules of the reservation in YOUR ITINERARY section
If the ticket is refundable or nonrefundable, how much is the penalty for cancellation or in case of changing before / after departure
I hope that I have answered to all your queries
In order to refund the tickets, we should cancel the reservation hrsbefore departure, otherwise the ticket will be forfeited
The amount of funds that will be credited to your credit card will be 414.00$ & we'll charge your credit card Just fly modification fees which is 150$
Should you need any further assistance, please don't hesitate to email or call us
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I have been waiting for over two months for a refund from a cancelled flight This is ridiculous Justfly.com should refund my money and take up their issue with their supplier As it is, I'm the one who loses because the flight I purchased from Justfly*** was cancelled I did not receive the complete service that I purchased from Justfly***Sincerely,*** ***

Good day,
We acknowledge receipt of the complaint you filed and have been in contact with you several timesAs our customer care representative has mentioned, there is nothing further she can do and it is now in the hands of our Supervisor of Service
He will be in touch with you very shortly.
Kind regards,Customer Care Team

Good Day One of our Customer Care Representatives has reviewed your booking and complaint and has responded directly to you on this matter.
As mentioned, United has granted us an exception to convert your flights from Basic Economy to a economyWe have processed this conversion
with United DirectlyThe full details are provided in the email sent.
We do apologize for this inconvenience that this situation has caused you.We consider this file resolved
Best regards,
Customer Care Team

Good day,Since the booking cancellation and transaction void was requested with and processed by the airline, we would kindly forward the customer back to the carrier.We consider this file closed.
Regards,
Customer Support team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Susan ***

Good day,
Thank you for your message.
One of our Customer Care Representatives looked into your complaint and fileYour booking was made online on February 25th on your own and there was never a call made that there was an errorThere is a review page before confirmation of the
booking to ensure all
details are correct entered to avoid errors such as this oneAlso, there is a grace period for making those types of changes on your booking as stated in our Terms and ConditionsWe only received your call on March 5th that this date was entered incorrectly.
Our agent has called the airline to advocate on your behalf to no availThey have refused to make the changeThere are no available flights on the 20th of March at the moment either.
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your email
On of our customer care representatives has looked over your file and has communicated with youShe has been able to re-issue the initial set of dates as requestedThe tickets were sent to you
There is no further action we can provide, therefore we consider
the file closed
Best regards,
Customer Care Team