Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Vasuki ***

Complaint: ***I am rejecting this response because: I was still not verbally told about the additional $off of the ticketI also asked if I was only going to take a $maximum hit for the cancellation and was told yes by the agent which the "resolution manager" admitted
Sincerely,*** ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online as mentionedWe have offered to waive the modification fee to make the changes as a gesture of good
will
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon
Best regards,Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response
We thank you in advance for your patience.
Best regards,
Customer Care team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
Our Customer Care Representative is working on your file and in communication with the supplier He will update you as soon as we hear
back
Thank you for your patience
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Erik ***

Hi *** or team,
I went to *** and they found the refund for meI apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount
I apologfize, we are all squared away nowCase closed
Thank you,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will need to confirm $was refundedAdditionally I'm perplexed as to their response with relation to the APP information being different
That would seem to indicate the systems are not live or interactive which does not seem to make logical programming sense
Sincerely, *** ***

Good day,
As previously mentioned by our Customer Care Representative, we have mailed out the cheque on April 17thOf you have not yet received it, it should arrive this weekIf it does not, please do communicate with us so we can have a stop-payment on the cheque.
There is no further action we can provide as we have done our part in resolving this issueWe consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As per the email and voicemail left by our Customer Care Representative, informed you that with your travel insurance purchase, you would need to coordinate with our partners at CSA InsuranceThe ticket you
purchased was a non-refundable ticket therefore we are not able to offer a refund from our end
There is no further action we can take on our part, therefore, we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Abhishek ***

Complaint: ***I am rejecting this response because:It is not true and I have provided the two email proofs which I have showing they are lyingDoc 1) Just fly response This is the email George sent me when I opened my complaint with Revdex.com saying I got a hour confirmation email with check in times in it and to confirm flightThis is not true if you read item my booking confirmation email you will find I booked my flight with less than hours before flight so there is no way I could of gotten a email with check in time on it hours before flightAlso Doc 2) Booking Confirmation will prove to you that in Justfly.com response claiming that since I booked in a rush and did not read the confirmation and that it is said in booking confirmation about check in times is all lies and that they are trying to run a unfaithful businessIt states no where within the booking confirmation about check in times or nothing about going on to American Airlines site to check in or find out more informationAs you can see in the provided proof by emails I received form justy fly they are lieing about everything and I should get my money returned to me due to them being unfaithful and trying to make money off of first time flyers that do not know this information
Sincerely,*** ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your booking and complaintWe will revert back shortly with our findings.
Thank you for your patience
Best regards,
Customer Care Team

Revdex.com:I have reviewed the
response made by the business in reference to complaint ID***, and find that the their response is appropriate for my claimThey informed me that they are investigating my claim and will get back to me in a timely mannerI am looking forward to hearing from them soon with their next response
Sincerely, Samuel***

Good day,
As per the conversation with our customer care representative, we were able to take action on your file, and now process the refund as you requestedThe payment will be processed next week and should appear on your account shortly.At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,JustFly Customer Care Team
***
Thank you!Sandy

Good day,
Thank you once again for your feedbackWe will take the comments and use them for training purposes
As previously mentioned, we are trying to sort out the fees that were charged to you but have requested a billing statement with the charges before we can move forwardWe cannot reimburse charges before we have these documents
Please do continue the communication with our agent's email
Best regards,
Customer Care Team

From: Julia *** [*** Sent: Thursday, April 05, 2:PMTo: *** ***Subject: Fw: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint***
Good afternoon,
My
name is Julia Jensen, I am Consumer Complaint ***The company I am having my dispute with, JustFly, contacted me directly Wednesday 4/4/regarding my complaintI am unsure whether or not JustFly has responded to the Revdex.com team that is handling this caseThe "Complaint Hub" on the Revdex.com website states that they are waiting on the response of Justfly
Regardless, I would like to keep your department involved in any/all correspondents I have with this companyPlease see the forwarded emails belowThank you for your time and dedication
All the best,
Julia *** ***
From: Julia ***Sent: Thursday, April 5, 1:PMTo: JustFlySubject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint***
Hi Hélène,
I did not make any additional paymentsI only paid for my original ticket, which I would like refundedPlease refer to my original complaint through the Revdex.com
Thank you,
Julia ***
Consumer Complaint ***
From: JustFly

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaintHe will revert back shortly with our response.
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As you know one of our Customer Care Representatives is currently working on a possible resolution with you and the airline and has had several communications with you.
We will revert back with the official response as soon as
possible.
Best regards,
Customer Care Team