Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI would also add that I really appreciate the efforts of the Revdex.com to bring this to a satisfactory conclusion. Thank you very much for your assistance in this matterSincerely, Steven ***

Good day Sonia,
A review of your was made and as you know, the booking was made by you with the wrong name entered Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights, etc)This extra step is to avoid errors.Our Customer Care Representative then tried to correct the name to no luck as per the airline fare rulesThe airline canceled the itinerary and we had to then offer you the new price of the momentThis new fare price was refused
When you then proceeded to purchase another ticket with the airline directly, they made a mistake on the date which is out of our control
Our Customer Care Representative has also left you a message with all this information last week
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,Customer Care TeamCustomer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me, if they would have included the Dollar amountBut the fact that I got a text this morning that I need to board my flight in three minutes makes me wonder!Sincerely, *** ***

Good day,
As discussed with out Customer Care Representative, we have reviewed your file and have sent you the screen shots of what was chosen onlineOur agent has sent them to you
When choosing your itinerary, you are advised online to review before clicking "Confirm & Book" because its
your responsibility to ensure all is accurateAs we understand that you phoned right away, the booking is sent off instantly to the airline and since the tickets are non-
refundable the fees incur right away For this reason, we have offered to waive our modification fees to make the changes needsThere is still the airline penalty that we have no control over.
Please do let us know if you wish to make the change
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your file with the airline.
We will revert back shortly once we get a responseThere are some delays here so we appreciate your patience in this matter
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I would like to know how many days it will take to resolve my complaint and what action I can take if the resolution is not favourable to me.Sincerely, Thulani ***

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint
He will investigate and revert back shortly.
Best regards,
Customer Care Team

Complaint: ***
I am rejecting this response because: this is not a responseIt is merely a delay
Sincerely,
*** ***

Good day!
Thank you for your message
We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day,
Thank you for your message
As per the discussion with our customer care representative, we have mentioned that after investigation, we see that the booking was made online, and on your ownThere is a review page at time of booking that shows the details entered to avoid any
errors
Unfortunately there is nothing we can provide in terms of refund as we need to abide bu the terms and conditions
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attentionAs you are aware, our customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care Team

Good day,
As previously stated, the amount was refudnedA cheque was mailed out on April 3rd
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refund of our modification fees as a gesture of good
will You should also have the new tickets in hand by now as well
There is no further action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
A review of your file reveals that there is unfortunately nothing we can do as the airline is the one that has control and we are unable to make any changes
We apologize for the inconvenience but there is nothing more we can offer as our customer care representative has already mentioned.
At this time, we consider this case closed
Kind regards,
Customer Care Team

Good day !
Once again, we apologize for the inconvenience that this issue has caused you and our sympathies for the loss you incurred
As per the conversation that you have had with our Customer Service Representative, we have attempted to give you all the options
available but you were not amendable with the fees attachedFurthermore, we never received the documents to further attempt the refund requested of you
There is no further action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
***
Thanks
Sandy

Complaint: ***I am rejecting this response because:
They did take my money and refuse to return it
Sincerely,Joseph ***

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have investigated your bookingAs stated, there was an exchange on the ticket which replaced the originalA void can only be performed within the first hours of the original
booking
Our phone agent advised you that we could not void the ticket due to the exchange made as we have to follow American Airlines fare rulesThe ticket is unfortunately non-refundable and can only be kept as a Future travel credit that is valid for one year from the date of original issueAt the time of use Airline penalties and difference in fare will apply
We do apologize for the inconvenience that this caused you but as an agency, we need to abide by the rules set forth by the airlines.
We consider the file closed
Best regards,
Customer Care Team

Good day,
As discussed with our Customer Care Supervisor, as we apologize for the inconvenience, the refund will take 6-weeks to process from the airline directory
There is no further action we can provide, therefore we considered the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned on the email from our Customer Care Representative, we have reviewed the details of the booking and the information you were provided is accurateThe Extended Cancellation Policy is to reduce our cancellation fees for same day cancellations
(until midnight on the day of making the booking)This information is always available on the JustFly.com home page.Our agent has also explained all the details of the booking and charges that were on your invoice by emailShe would need a confirmation by return email to let us know what you would like to do with this booking.
There is no further action we can provide for this complaint, therefore we consider the file closed.
Best regards,
Customer Care Team