Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with us
We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was
voided.As a travel agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now. There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer care Team

Good day,
Thank you once again for your feedback
As previously mentioned, we as an agency abide by the airline rulesThe information of the terms of the ticket are all stated on the site before booking
We do apologize for the inconvenience but we are unable to offer you the refund you are seeking.
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives has reviewed your fileWe have requested a refund on your behalf to the due to the unfortunate situationThey have informed us that the claim went through and you should received it within the coming week
Our agent sent all pertinent information on how to see the status of your claim in the meantime.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer care Team

Good day,
As discussed with our Customer Care Representative, we have finally found some news
After coordinating with the airline, we found that the refund amount was sent to your bank, but they returned it to the airline since your card/account was closedThe airline has retraced the refund and will be mailing you a cheque for the amount by the end of the week.This should be with you this week if not already in hand.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As we appreciate that mistakes are made and plans change within hours of booking your tickets, we do mention the fees implicated in our Terms and conditions as follows:
For U.Sbookings, even if your ticket is nonrefundable:Within hours of
purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees
We have gone ahead however and refunded the modification fees that were charges as a one time good will gesture for this bookingPlease note that on any future events, this courtesy will no longer be an option.
This amount was refunded directly on your card therefore you should see it within the next days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thank you once again for your message.
We will take another look and ensure that the tickets are re-issued
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We do apologize for the inconvenience that this situation has caused youOne of our Customer Care Representatives has communicated the response we have from the airline concerning your ticketHe has sent you all the details in an
email.
We have also received your response requesting a full refund as you have already purchased a new ticketWe would need to get an approval here for this to take place. We will have to see if this is possible and revert back with our response.
Thank you for your continued patience in this matter.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
This is simply not trueI initiated a billing dispute with *** *** on July 2016, and the charge was reversed while the dispute was openThe resolution of that dispute was that I was supposed to get a partial refund directly from JustFly (operating as *** a la carte)When the dispute was closed on August 9, the total disputed amount was charged to my *** ***I spoke with an *** *** representative today to confirm thisJustFly HAS BEEN PAID by the cr***t card and JustFly HAS NOT refunded the $they promised
As a result of this response from JustFly today I initiated a billing dispute with *** *** against JustFly*** *** has cr***ted my account for $400, the amount that JustFly had agreed to refund meThis charge reversal was initiated AFTER receiving the response from JustFly; prior to today, there was not a "charge back" as JustFly claims
Sincerely,
*** ***

Good day,
Thank you for your message.
We have reviewed your booking and apologize for the delay.According to our records on file and the airline communication, the refund was processed on Dec 21stThere is a 6-week time frame to receive this amount back.
There is no further action
we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable ticketsAs we understand the frustration that this has caused you, the extended cancellation policy (as described in our
terms&conditions) "allows you to cancel up to a full hours after purchase without subjecting you to our standard administrative cancellation fees"After the full hours, the ticket is subject to the airline fare rules, which in this case state that the tickets are nonrefundableThe cancellation was requested hours after the purchase and the airline does not permit the transaction void at that point.Unfortunately, we are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Best regards,Customer Care Team

Good day,
Thank you your message
One of our Customer Care Representatives has reviewed your file and has already re-issued your tickets as requested through social media.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care
Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
Thank your message.
One of our Customer Care Representatives is currently reviewing your file and will revert back as soon as possible
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our superior, the tickets were already re-issued on October 7thOur apologies for the inconvenience that this mistake has caused you and your travel plans
There is no further action required on
our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: ***I am rejecting this response because: I only reject because I await their purposed resolution not that they are just looking into itSincerely,*** ***

From: *** *** ***
Sent: Monday, January 29, 10:PM
To: *** ***
Subject: How Can I Edit my complaint
The amount being disputed should be $between Avianca and just fly not $
My case number
is***
My name is Libertad ***. I am not sure how that amount ended up there. I tried to fix it but I could not figure it out. I am using An IPad so it was tricky to type. Let me know how to make the correctionThanks
Libby ***

Revdex.com:They refunded me $dollars.
You are the best Revdex.com!
Thank you so much!!!Sasan ***

Good day,
As discussed with our supervisor , there was a confirmation given that there will be a refund as requestedThe cheque was requested and is in process This should be received by the 12th of October
At this time, we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently investigating your complaint and reviewing your
booking
We will revert back shortly
Best regards,
Customer Care Team

Good day,
As discussed with our Customer Care Representative yesterday, we have refunded the agreed amount yesterday, October 24thThe amount should be back on your card within a week and should show on your billing statement on the next cycle
There is no further action required on our part, so we consider this file resolved
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team
You have officially been refunded on October 24, at 09:EST for the amount you agreed upon with our agent of $USD per ticket, a total of $USD.
Please provide business days to see it on your credit card and to billing cycles to see it on the statement.
Thank you very much for your patience and understanding