Bowman Contracting CO

Complaint: ***I am rejecting this response because:I want my money back with the extra money I pay for the tickets , no only the ticket price but the money to reserved the seats, the warranty of cancelation and others taxesSincerely,Mario ***Mario ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file, and process the refund for the seat assignmentThe refund will be processed and should appear on your account shortly if not there
already.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives has reviewed your booking and once again, we apologize for the inconvenience.
Due to this error, we have already refunded the modification fees to your card and the airline will do the same
There is no
further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: THERE IS NO RESPONSE FROM THE BUSINESS TO READI HAVE NOT RECEIVED A DIRECT CALL NOR AN EMAIL FROM THEM SINCE 3/9/18. Sincerely,Jerusalem ***

Good day,
Thank you for your message and feedback
Upon review of the booking, our Customer Care Representative has offered an upgrade due to the error that occurred. We do apologize for the inconvenience of the service that was offered
There is no further action we can provide as the
flight was already taken
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you once again for your message
Our Agent is still working with the airline on this refund request on your behalfWe are not able to confirm any response at this time.
We will get back to you as soon as we have their response
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Joy ***

Good day,
We have received your complaint
After review of the file, this amount is not taken without consentA look at your check-out page reveals that is was clearly ticketed before confirming the final details of your bookingWe have gone ahead however in refunded the amount for the Best
purchase Guaranteed as a gesture of good willThis amount should be on your card shortly.
At this time, we consider the file resolved
Best regards,
Customer Care Team

Goo day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your comments and bookingAs mentioned, there was an opportunity to call in and make any necessary changes to your booking as we send an email confirmation within seconds of the booking
being made.
Unfortunately, we cannot do a refund or change to your booking due to the rules of your ticket as an agencyWe need to abide by the rules set forth by the airline.
We apologize for the inconvenience but we are not able to offer the resolution you are seeking
We consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
Thank you once again for your messageWe sincerely apologize for the circumstances of this unfortunate situationAs previously mentioned, we will definitely take the feedback you have provided and get it back to our team leads and trainers to better the service and ensure that this doesn't happen in the future
As per your claim here, the hols have dropped off or will very shortly.
At this time, the file is closed
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative has already mentioned that we have made the name correction and have waived our modification fees for this
There is no action required on our part, so we consider this file
resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because: At no time was able to speak to someone I could understand clearlyThey never addressed the core of the problem I hadI had two agents say I could fly in April one was a supervisor which I gave the badge number to the dispute representativeAll they kept saying is we give you good informationWhen I originally cancelled my flight I got all kinds of different information, but was finally told if I cancelled and re booked I could stop in La to do what I needed toOnce I cancelled they told me I had to book exactly how I had it and in fact couldn't stop in LaI then said "please do not cancel" and they said "it is too late"I then tried to call and talk to supervisors on numerous occasions and they kept giving me the run around saying they were busy or were not there
They said I had a year to use the ticket and even though I was flying out on april originally they said I had to fly out on before march 21stBut then I had two agents including a supervisor KC - Badge no - *** say that I could fly in April but I would have to call back cause they couldn't find a flight at that timeClearly I was never given consistent information
After numerous emails and conversations on the phone I could barely understand, they were no help in allowing me to book my ticket when I needed toI understand maybe the rules they have of a year being correct, but considering that it was due to misinformation that caused me to cancel my flight, and all the misinformation in regards to when I could and couldn't use my credit, I would think the very least they could do would be to find a way to allow me to fly in April when I need to
I feel this company is very dishonest, and their representatives do not know what they are doing and take no responsibility for what they tell youSincerely,Gabriel ***

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative would like to start working on your file but we are unable to locate your booking with the contact details providedMay you please send us a booking reference number or
another email that was used at time of booking? We look forward to hearing from you to more forward. Best regards, Customer Care Team

Complaint: ***I am rejecting this response because: I have not received any resolution or check from Justfly.com I asked that I receive a confirmation when the check would be mailed and have not had any communication as of yet The only thing I have is the attached message from the Revdex.com I would like to please keep this case open until I receive the refund check that was promised to me from Justfly which at this point is not forthcoming as of yet.Sincerely,Debra ***

Good day,
Thank you for your message.
As mentioned by our customer care representative, we have taken action on your file and together with the airline, we have re-issued the correct ticket and sent it to you
At this time, we consider the file resolved
Best regards,
Customer Care
Team

Good day,
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team

Complaint:***I am rejecting this response because:
Good Morning
If I have to pay additional $per passenger out of my pocket, my credit of $is worthless because I can book a round trip from Southwest airlines with cheaper ticket than your offered ticket It seemed to me my money was stolen when your company fraudulently manipulates customers to give them credits but these credits are worthless As you know, I did not intentionally cancel the tickets to Orlando on 12/but the cancellation occurred due to medical emergency when my wife's leg was broken with the evidence of doctor's noteYou cannot force the customer with broken leg traveled on airplane I think that is unfair not only for me but also for all customers who have similar situations like me the business strategies that your company is currently running needs to be paid attention by state and federal law enforcement Otherwise, many customers will be get trapped in this type of business strategies if necessary, the court forum will be a better place to stop those businesses like this from doing harmful to customers Thanks Sincerely,Dung**

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As discussed with our Customer Care Representative, he has mentioned all the details of your options to cancel or use the ticketsAs stated, with a minor
change as the airline has done, there is no option to cancel without fees attachedPlease do let us know which option you have chosen so we can indicate it in your file.
Be advised any changes must be done prior to the outbound flight on November 5th, to avoid losing the value of the entire ticket
There is no further action required on our part, therefore we consider the file closed
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message
We appreciate you bringing this to our attentionWe will take that feedback for coaching purposes
A customer care representative was working with you on this file and you have come to an agreement to exchange the tickets that you originally wanted with
a small increase in price
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Representative