Bowman Contracting CO

From: *** *** [mailto:***] Sent: Tuesday, April 25, 8:AM To: info Subject: *** Good morning *** *, I received the requested document with an electronic doctor's signature and scanned and emailed it to JustflyI also included a scanned copy of my marriage certificateI emailed the documents to the business a few minutes ago. Sincerely, *** *** ***

Good day,
Thank you for your message.
As stated by our Customer Care Representative, we have reviewed your booking and have confirmed that there will be a refund provided by the airlineWe have already refudned the amount for your seat selection and have requested an exception from our
Insurance provider This amount is usually non-refundable but we have made the request on your behalf to get it refunded
Once again, we do apologize for the inconvenience this situation has caused you Our agent will revert back by email about the CSA charge
We consider this file closed
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.As per your conversation with our customer care representative, we were able to take action on your fileIn good faith, we have process the refund for the baggage feeAt this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer care Team

Good day,
As we apologize once more for the inconvenience of the situation, we have attempted on your behalf to get this refunded by the airline to no availAs an agency, we need to abide by those fare rules and are unable to offer the refund you are requesting
There is no further action we can provide at this time, therefore we consider this file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: Of fraudulent misrepresentations made by JustFly as to the status of my refund, on which I relied to my detriment
On 9/30/17, after staying on the line for over an hour while JustFly tried to reach Avianca to process my refund, JustFly's agent, Roy, eventually came back on the line. He repeatedly assured me that they had finally reached Avianca, which had approved my request for a refund. Roy represented that the refund would be issued by JustFly within 4-weeks. I asked for confirmation of this statement in writing via email. I stated was not comfortable re-booking flights for $1000s of dollars more without JustFly's assurances in writing that my refund was forthcoming. *** promised it was a done deal, and that I would receive email confirmation within hours
Based on his assurances that Avianca stated it would provide a full refund, I quickly rebooked flights on another airline, but being close to our trip, the flights are lousy times, they are in economy class (Avianca's were in business class), we had to sacrifice one day of our vacation, and eat the cost of the hotel for the one night.
Weeks went by, and I did not receive the promised email or a refund. The email associated with my JustFly account stated that JustFly had cancelled my flights, my refund was being processed, and that it could take up to days to post to my account (i.e., by 10/30/17). However, when I called JustFly several times, I learned that, in contradiction to the statements Roy made, Avianca had never approved my refund. I initiated this Revdex.com complaint
I am not satisfied with JustFly's responseClearly, this company has a loose association with the truth and anything they say is not trustworthy. Accordingly, I ask that Revdex.com keep this file open until I have received the complete refund. Anything less, and I will have no choice but to initiate a consumer protection action, and seek the additional damages we have suffered, as well as punitive damages for JustFly's fraud
Sincerely,
Patricia ***

Good day,
Thank you for your message and feedback.
Upon review of the booking, the checkout snapshot of your booking clearly states the amount to be charged before clicking on confirm and bookThat being said, we have gone ahead and overturned the modification fees that our agent has
charged as a one time courtesy.
This amount will be refunded back on the card that was used at the time of bookingThis should show up within days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I still haven't heard anything from the company yet. Sincerely,*** ***

Good day,
Thank your for your message
Due to the major schedule change, as mentioned, there is the allowance of a refund if there are no viable option available for your itinerary needs.
After review of your file, our customer care representative worked on the refund and it was processed
on February 25thAs previously mentioned, there is a delay of about weeks to receive the funds
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Good day,
As per your conversation with our Customer Care Representative, we do not accept visa debit could not process with the transactions on both bookingThere were pending charges from the airlines those charge normally fall off between 5-business days depending on bank or credit card
companyThe funds should appear back in your account shortly
There is no further action we can take on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:I still believe this company is practicing deceitful business in that they should not allow the customer to request seats on E class tickets when it is very clear on the airlines websites that they will not assign seats on these flights until check inJustfly*** knew the class of ticket they were selling and yet still hide behind their terms and conditions saying they requested seats, misleading me, a customer that does not fly often or understand E class tickets (until now, I completely understand them now and will only purchase tickets like that if not traveling with children) As soon as I verified with the airline that my seats were not reserved I cancelled as soon as I couldThere is no reason they need a cancellation fee, the airlines don't charge anything when cancelled within hours and I cancelled within that timeI refuse to pay a cancellation fee for deceitfully requesting seats on tickets that don't allow seat requests EVER! I will always, from now on only purchase airline tickets directly from the airlines, online travel agents are not trustworthyAlso, I still have a dispute open with my credit card company, they will be investigating and fighting these charges as well. Sincerely,Kerstin ***

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have reviewed your booking and phoned the airline on your behalfThey have confirmed that there is a penalty to have the booking cancelled and the remaining balance would be used for Future Travel
Credit.
There is no further action we can provide therefore we consider the file closed
best regards,
Customer Care Team

Good day,
Thank you once again for your feedback.
As I mentioned previously, all the details are mentioned on the tickets As we appreciate the inconvenience, our agents are not able to offer all the details of every flight booked as there are multiple stipulations for different ticketsThis is why we direct you to the terms and
conditions and the details on your ticket Again we are sorry that this was your first experience and not a great one but we cannot be responsible for the last minute booking and for the fact that the details were not read.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
As of today (6/14/2017) I haven't gotten refund from the justfly.com as they promised, though they did call me couple of times to tell me that they were processing the refundI just got half amount of the money back through the disputing procedure by my credit card companyStill waiting for the full amount to be disputed back
Sincerely,** ***

Good day,
Once again, we apologize for the inconvenience but are not able to offer the compensation that you are requesting due to the fact that out terms and conditions stipulate the rules clearly
Our Customer Care Representative has sent you the details to this in the email response
There is no further action that we can provide in this matter, therefore we consider this file closed.
Should you require any additional information, please do not hesitate to contact our Support Center
Kind regards,
Customer Care Team

Good day,
As we are responding right here in the Revdex.com claim, it would be great to get the details of your booking so we can further investigateWithout these details, we will need to close the claim
Thank you for your cooperation in the matter so we can ensure we follwith the issues stated
best regards,
Customer Care Team

Complaint: ***I am rejecting this response because it is not a response It is an indication they will look into it.Sincerely,*** *** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As discussed with our Customer Care Representatives, we have confirmed that the cancellation email was sent to you on July 8th.
We do apologize for
the inconvenience but there is nothing further we can offer as there was no fault in our system
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Once again, this ticket was booked and canceled on the same day, December 24th, all within an hour span The phone call on the 28th was to ask WHY my card was charged It should have never been charged in the first place This is fraud I did not approve this charge It was a sneaky 'mistake' by Justfly*** that they will not own up to I currently have a fraud investigator on this case
As for their 'offer' to use those miles with the airlines at a later date, it is pointless because:
#1- They are not needed(Hence, the whole problem here.)
#2- Even if a customer was to book the ticket and later needed this option, there are so many stipulations applied, including time frames and fees, it would be of NO benefit to a customer Their friendly 'offer' comes with such a high price tag in 'fees', that they pretty much make their money from you twice It would be much more feasible at said point to buy a whole new ticket
Sincerely,Beverly ***

Complaint: ***I am rejecting this response because: I have called the airlines and spoke with them in salt lake and they stated that even though she was min late due to the bus showing late, they could not find her RESERVATION codeSince they could not find the correct reservation code they called JUSTFLY by the time they got off the phone with them the play was departing in five min. Sincerely,*** ***