Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with usWe apologize for the inconvenience that it may have caused you
After review of the file, the refund of the Insurance was already processed on October 21stYou should have already seen it in your account or will
very soon
There is no action required on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
One of our customer care representative has worked on your file and has informed you that there was no additional fees charged from our recordsWe have charged a fee of 20$ and have already refunded this amountI have sent the invoice for your review to your
email
If you were charged any other amount, please do send us the invoice and we will look into it further.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As discussed with our customer care representative, we have taken action on your file and refunded the modification fees for the tickets as a gesture of
good willWe do not have the authority to waive or refund the airline penalty as we have to follow the airline rules.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We are currently investigating with our partners at *** InsuranceWe will revert back shortly.
Thank you for your patience
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because you did charge me
and promised me a refund and still waiting for the refund
and what you sent I dont know what that is you sent someone else info not mine Sincerely,Pavel ***

Complaint:***I am rejecting this response because a refund of $is not sufficient for my $lossThey did not leave me any contact information when they left me a message on the phone & wgen I responded to their email, they did not respond eitherI have receive no other compensatiob except for a $refund for my seat assignmentI have NOT received anything else from them
Thank you,
Kori ***
Sincerely,Kori ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the refundThe refund will
be processed and should appear on your account within 1-billing cycles.There is no further action required on our part, therefore we consider the file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I am highly unsatisfied with their business and deceptive web site designIt is designed to trick customers to booking with additional fees and then hides the fact completelyTheir website needs to be redesigned and they should be sued as many many people have likely fallen for this scam of a travel booking pageThey refused to give me a refund and it's blatantly obvious that money is more important to them than earning good loyal business.Sincerely,Sungyou ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the exchange as requested. At
this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,Thank you once again for your message.As previously stated, the ticket was only voidable until midnight the date of booking according to the laws and fare rules providedWe have offered all that we could to help rectify this situation for you and have removed the fees already.There is nothing further we can action here besides applying your credit for a new flight. We consider the file closed. Best regards,Customer Care Team

Complaint: ***I am rejecting this response because: The dates do not matter for the said flightI told them all I wanted was the advertised price and for them to let me know the dates.
Sincerely,Cesar ***

Good day,
Thank you for your message
As discussed with our customer care representative, she has explained the cancellation processAs confirmed by yourself, we have cancelled the tickets and the airline has been notifiedThe refund will be in process and may take up weeks to show up for
you.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recordingOur phone agent provided you with the right details of a Future Travel CreditAs we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines Also, any issues with *** *** would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
Upon review of the booking we have refunded the seat assignment fee back the card used at the time of booking
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thank you for your message.
As already discussed, the cheque has been approved and is on its way to the address providedThere is a process in place for these to get approved, so we apologize for any delay in receiving it.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

From: *** *** *** Sent: Wednesday, January 17, 2:PMTo: *** ***Subject: RE: complaint ID: ***
I would like to amend the desired outcome of my complaint. Originally I listed $as the amount to be refunded, because
that is what they said they were going to charge me, due to the fact I was a repeat customer. Justfly.com billed me $for the cancellation of the tickets, so I would like all $to be refunded in full. I only just found this out because the $charge just went pending on my credit cardTheir advertising is totally misleading, because they say that there is a free cancellation for hours. I cancelled the ticket after only a few minutes. Thank you for your assistance

Good day,
One of our Customer Care Representative has already communicated with you by email concerning this claim and your bookingShe has requested a receipt from you so that we can validate the complaint.
we have already refunded the amount from our seat assignment feePlease do send over what was requested so we can resolve this matter.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
They have indicated that they need time to review the caseI will await their formal response.
Sincerely, *** ***

Good day,
Thank you for your message
Our Customer Care Representative has reviewed your booking and contacted the airline for further investigation.
As we do apologize for the inconvenience, there was nothing done incorrectly from our endThe check in cut off time at the counter was
minutes and you had arrived under before the flight was departingIn this instant, it is to the airline's discretion to accept or tag you as a No-ShowOnce this tag is set, the ticket has no value and is non-refundable.
In our terms and condition we suggest to our passengers to reconfirm the information with the airlines hours prior to flight for domestic travelAs well, in our FAQ's we advise recommended time to check in is minutes prior to flight time Further to that, on the Frontier Website it shows the check in cut off time of minutes
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our customer care representative, they informed you that the email was indeed sent as a notification to you