Bowman Contracting CO

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and have provided the details directly to you.
As per our terms, when a cancellation is made after the hour from the booking time, a refund is not possible with Spirit Airlines
or any other airlinesOnly a future travel credit is possible, involving a penalty fee to use itThe amount depends of the airline and also about the destinationsThis information is available on our website, in the terms and conditions. The value of the ticket purchased is still available as a credit, with a total cost of 215$ plus any fare difference, depending of the availabilityA refund is not possible unfortunately.There is no further action we can provide but to help utilize the credit.
We consider the file closed.
Best regards,
Customer Care Team

*** ***I am rejecting this response because:
No refund has been received. This company is acting completely in the wrong by stating that we agreed to anything. They must take further action in accordance with my original complaint. What has been received is the $fee however outstanding is still the cost of the ticket I purchased due to their failure to book properly. The amount is $still due to be refunded. Kindly leave this case as UNRESOLVED until JustFly*** provides an amount equal to the requested refund. I have NOT agreed to anything as they have misrepresented.Sincerely,*** ***

Complaint: ***I am rejecting this response because the company has been very disrespectfulTo get an answer from them took writing to the Revdex.comThey would hang up their calls with me while on holdThey told me one thing and did anotherI will never use this company againPurchasing my flight through them was a mistakeThey are representing the airlines and falsely provided information. Sincerely,*** ***

Good day MrSnow,
As discussed with our customer care representative, we have provided a copy of you checkout page and there was no error of our system at time of bookingUnfortunately the ticket is non-refundable and we cannot revert that. Our agent has offered a Future Travel Credit or an exchange but you have refused
We apologize for the inconvenience but there is nothing further we can offer, so we consider the file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
The purchased on 30SEPfares are private discounted South African Airways fares which, in the event of an exchange request, permit to be combined only with other private discounted faresOn 27NOV17, when the date change was requested, no such private discounted fares were available already, making it not possible to even quote a date change cost. As mentioned by our Customer Care Representative, according to the South African Airways fare rules for this ticket - the ticket is non-refundable.
With the above being explained, unfortunately, no date change or refund is possiblePlease understand that this is not something we can do by deliberately cheating the airline and must abide to their fare rulesAs well, we understand that certain arrangements may have been done already for the newly planned departure on 23DEC17, however we cannot be held liable under these conditions due to the fact that the customer was notified on 27NOVthat the date change request cannot be guaranteed
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
As seen in your account, below I have included the breakdown of charges and refunds offered to you as mentioned
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer care Team

Good day,
Thank you for your message.
As discussed with our customer care representative, we have reviewed your file and we apologize for the inconvenience causedThere is a cheque in process that should get to you within the next weeks.
There is no further action required from our
end, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our Customer Care Representative, there is a hour cancellation rule as per our terms and conditions We have attempted with the airline to get a waiver to refund this ticket to
no avail
If you still wish to cancel your ticket, it is non refundable but it is applicable for future travel creditWe will waive the JustFly cancellation fee of $Ticket remains open for one year (until October 14, 2017) which means you have to book a new flight before then However, there is a United change fee of $per person that is charged at the time of booking a new ticket
No changes has been made yet to the booking until we hear back from youYou would need to cancel before the departure date if wishing to utilize the future travel credit.
There is no action required on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We apologize for the inconvenience that this situation has caused you.
Our Customer Care Representative has investigated the booking and call. Due to the miscommunication, we have offered the refund requested and has been sent to our
accounting department.
There is no further action we can provide, therefore we consider the file resolved
Again, we apologize for the inconvenience.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have processed a cheque this week and will be mailed to the address you
provided
There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

I finally received the payment that was negotiated. Justfly*** has been a very difficult company to work with. It has now taken me over weeks for them to correct their mistake that has been verified from the very beginning. I thank the Revdex.com as I do not believe that Justfly*** would have ever settled had I not contacted Revdex.com. Even with that it took a few contacts from the Revdex.com to get the company to refund what they owed and finally get a check in the mail. Thank you, Debra ***

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested due to the cancellationOne of our Customer Care Representatives notified you that the refund was processed and should appear on your
account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We apologize if the site was not clear enough and may have misled you on your options.
The ticket purchased is non-refundable as most of our tickets are as per the fare rules. Our Customer Care Representative has reviewed this with
you and sent you the details in an email. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As previously stated by our Customer Care Representative, we are awaiting the response back from the airline to be able to confirm if they are assuming the fees on their endOnce this is confirmed, we have offered to assume our cancellation
fees.
We will revert back shortly once we get the response in
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
we provided three documentations for Justfly; two in English and one in original languageHowever in their response here they just refer to one and they say they require english?
Furthermore, the airline they are contacting says that they have nor record of this contact. Sincerely,*** ***

Complaint: ***I am rejecting this response because we continue to hear nothing about our case despite the flights already having been used by BA and BA having said that in cases of cancer penalty fees would not be chargedWe as the customer are stuck in limboWhat isn't clear is why justfly can't reimburse us and seek recourse from BA rather than keep us hanging on chasing a response. Sincerely,*** Dodwell

Good day,
Thank you for your message
As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, we could not have re-issued the new tickets for the new travel dates due to the Alaska Airlines and Virgin America
mergerBoth airlines were contacted today and the information was re-confirmed.
We, justfly, are required under these conditions to follow the below steps:
- create a new booking for the new dates with an Alaska Airlines itinerary
- contact the supplier and airlines for a quotation of the applicable fare difference taking into the account the existing credit amount of USDminus the airline change fee of USDper ticket
- issue the ticket within the new reservation once it is approved by the client (full price will apply)
- refund the old booking amount once it is approved by the supplier (amount will be credited back to the original form of payment within the next billing cycles)
The client was asked to kindly confirm if the previously requested travel dates (20MAR17-26MAR17) are still considered
On the contrary, if as the customer has mentioned over the phone with one of our agents, the claim has been escalated to their legal representative, to kindly reply with the lawyer's contact information so that our legal team can contact him/her asap
Thank you for your understanding and cooperation
Best Regards,
Customer Care team

Good day,
Thank you for your message
There has been several back and forth messages with our customer care representativeAs mentioned several times, we have listened to the call recording as suggested to be able to hear the conversation and validate your claim and what we have
heard ;
The agent advised clearly that to use your future travel credit the airline penalty and the fare difference will be appliedThe agent also noted that your credit is valid until December She then confirmed the fare difference and the airline penalty times clearly to ensure that it was understood
As we do apologize for the inconvenience, there is no further action we can provideWe consider this file closed due to the facts stated above
Best regards,
Customer Care Team
***
Thank you!Sandy

Good day,
Once again we do apologize for this inconvenience this has on your pocket but we are not able to provide you what you are requestingNot certain is or why the airline provided you with that option but the credit you have it locked in as a Travel credit and we cannot touch it unless to book a new ticket.
There is nothing further we can do here and still consider the file closedPlease do contact us if you wish to use the credit on a new booking
Best regards,Customer care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your file As we apologize for the inconvenience, the booking was already cancelled the refund was processed
As a gesture of good will we have also gone ahead and sent a cheque
for the amount that was charged as fees on your credit cardThis was processed last week and you should receive it shortly
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team