Bowman Contracting CO

Good day ***,
As discussed with our Customer Care Representative, after several attempts to find you the perfect itinerary, there was an agreement on the best one possible. The tickets were already exchanged and sent to you
As mentioned, we cannot guarantee the lounge access as this is out of our realm of responsibilities although the request has been put in for your convenienceYou will get a message back once we get a confirmation from the airline
There is no further action we can provide from our side, therefore we consider the file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As per your discussions with our agent, we have listened to the call and confirmed the fees Delta Airlines charged you to change your tickets,
we will not be able to compensate you the amount Delta charged youThere was a request for a voluntary change to your return flights which would incur charges due to fare rules
What we can do is offer you a future travel credit, on your next JustFly booking, of $per ticket, total $There are no restrictions of dates or airlines and you only need to email me with you new booking reference number from JustFly and our agent processed the request $cheque to be sent to you
There is no further action that we can provide therefore we consider the file closed.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and letter that was sent in
One of our customer Care Representatives is currently reviewing your booking and complaint
We will revert back with a response shortly
Thank you in advance for your patience
best regards,
Customer care Team

Good day,
Thank you for your message.
As you are aware, our customer care agent is working with you on a resolutionOnce there is a common solution in place, I will confirm here to close the file
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives has reviewed your booking and complaintWe also listened to the call recording and our agent failed to mention the extra fees.
As mentioned by our agent, we have offered the amount to be refunded
Please do communicate with him through the email.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the cancellation and refund as you requestedOne of our Customer care Representatives called and left a message for you to notify you that the refund was
processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and we apologize for the delay in the official response
As mentioned by one of our Customer Care Representative, we have reviewed the booking and it was cancelled and a Future Travel Credit was offered
Our Customer Care Representative has explained at the time that at the time of re-booking, additional airlines fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictionsThe fare you are seeing online may not be eligible for purchase based on those rules and restrictions
Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is still working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care Team

This issue hasn't been resolved, I contacted Justfly 1/17/and 1/18/18, the two supervisors I spoke to said, they sent the credit to my Credit card company on 12/7/17, I checked with my credit card, I found nothing came to themYesterday I was told by Justfly supervisor that the credit may take a few weeks to show in my account, and Monday should be the last day of this period
Please keep this claim open until resolved
Thank you
*** ***

Good day,
Thank you for your message.
We would like to first apologize for the inconvenience you have endured.
However, unfortunately as previously mentioned by our Customer Care Representative, the ticket purchased was non refundableIn our end at the agency, we cannot refund
this ticket because Turkish Airlines has taken control of the file and you have used the value of your inbound flight to give you a flight back home due to the situation
Again we do apologize for the inconveniences but there is nothing we can offer as compensation in this case
We consider the file closed.Kind Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaintPlease allow us to investigate and we will revert back as soon as possible
Thank you for your patience
Best regards,
Customer Care Team

Just fly contacted me and settled the disputeThank you for the support
*** ***

Good afternoon,
As we previously stated, we do apologize for the inconvenience of the situation but the coverage of the insurance is well stated at time of bookingI have attached a copy of your checkout page snapshot with CSA Insurance details noted
Most of our tickets are Non-refundable unless otherwise stated Our Insurance partners never included change of dates to their policy We are not able to offer you the refund you are requesting.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Julie **

Good day,Thank you for your message and feedback.As a recap to our phone conversation with a customer, we have reviewed the booking and as a gesture of goodwill - have refunded the USDfee back to the original form of paymentThe customer will call our support team at 1-800-717-when an
assistance to change the travel dates will be required.On set of the call conversation the passenger was explained that since the purchased ticket is nonrefundable, the passenger is able only to change the travel dates.Best regards,Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
A review of your file reveals that this was a booking that you made online, and on your own
Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of
your trip (dates/price/flights, etc)This extra step is to avoid errors.The booking was made with the dates you entered. A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
Thank you for your message We take your feedback for coaching purposes to better service our passengers
As per the review of your file and communication with the airline, the charges to your schedule were already done directly with themThere are no fees that were
attached.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Cielo***

Good day,
Thank you once again for your message
After your message we pulled the call recordings to ensure the accuracy of our agents and on the calls dated on February and 2017, the agent advised about the airline penalty and the modification fee as follows:
The airline penalty is USD per ticket and the modification fee per ticket total of per ticket
Again we apologize for the inconvenience but all was well stated at the time therefore we are not able to offer the compensation you are seeking
We consider the file closed
Best regards,
Customer Care Team

From: *** *** [mailto:***] Sent: Friday, May 05, 11:AMTo: info Subject: ID ***
About minutes after I submitted my complaint with Revdex.com, I got a phone call with new flight info for the one that was cancelledI haven't
received an email confirmation yet, I am still very skepticalBut I thought I would give you guys an updateNot quite sure where to go from hereI guess I just wait to see if this follows through and the tickets are real? (we leave June 20)
Thank you,
*** ***