Bowman Contracting CO

Good day,
As previously stated by our customer care representative, the portion that was cancelled was already refundedThe return portion is still valid and could be used as a Future Travel CreditYou would need to call us so we can coordinate with your request
Again, at this time, we have no further actions that we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

I have not received my refund from Justfly yetI spoke to a representative just today, who told me the refund has been processed as a credit to my American Express card, and it will take another one or two billing cycles to show up on my accountOnce I receive this credit I will consider the matter closedThank you

Good day!
Thank you for your message
I hope that you are enjoying your trip so farAs our Customer Care Representative have already mentioned, we would like to apologize for the delay to reissue the tickets due the high volume we are experiencing right now
You have received all the necessary
documents to have a great trip
At this time we consider the file resolved
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because: JustFly already offered me travel credit for a cancelled flight, charged me usd to change the flight and the difference in the flight (usd)After which they told me that they made a mistake and that I did not actually have credit Upon which they returned the usd but kept the airfare difference (usd)Therefore based on the history of their practice I can only assume they would repeat their dishonest practice- and I refuse to have more money stolen from me.Sincerely,Anthony ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***7, and find that this resolution is satisfactory to meSincerely, Sarah***

Complaint: ***I am rejecting this response because: When I cancelled the order, the website said that I can get a total refund, not the travel credits they claimedPlease see the attachment which was the screenshot when I cancelled the orderIn addition, I called them times, each were recordedEvery time, they just put me on hold for hoursI have the records as proofsI also send them emails, but did not receive any reply
Sincerely,Chunhua ***

Complaint: ***
I am rejecting this response because I was told this would be refunded, and was charged a cancellation fee, and regardless of your refund of that fee, I want the full charge refunded as that was agreed upon with your support team.
Sincerely,
*** ***

This is unacceptableThe unwillingness to compromise in order to act in a decent and appropriate manner is unforunate, and shockingly bad businessIt is unreasonable-all decisions, when acting with reason and good judgment, are based on the applicable circumstancesI am unsure I will proceedThis is disgraceful.
Complaint:***I am rejecting this response because:Sincerely,Margaret ***

Good day,
Once again, we are still awaiting a response from the airline concerning the seat feesWe are not able to refund this portion on our end as it is within their control.
We will revert back on these charges.
Best regards,
Customer Care Team

Good day
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge as *** already mentioned to youWhat was most likely showing on your account was a pre-authorization hold, which never
became a charge because the transaction was voided.As a travel agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now.There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day Kori,
Thank you for your message once again
As we apologize for the circumstance of this situation, we have offered to rectify this by offering the rebooking fees of 200$ per person as well as the modification fees
There is nothing further we can provide to make this satisfactory to you die to fare rules
Best regards,
Customer Care Team
***
Thank you!Sandy

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your fileOne of our Customer care Representatives was able to process to get a waiver to refund of the tickets with the airlineHe has called and left a message
for you to notify you that the refund was processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Complaint: ***I am rejecting this response because:
there is no resolution offeredIt’s just a response that says someone is working on my delayThat doesn’t make any sense.Sincerely,James ***

Complaint: ***I am rejecting this response because: you never solved my problem I called the airline and I solved my problem therefore you should compensate for my trouble .Sincerely,*** ***

Good day!
Thank you for your message.
As previously mentioned in your comment review, we have verified your bookingAll details are provided including carrier and aircraft before confirming the reservationReservation was operated by Delta but still validating carrier is under VS
Regarding the funds, the tickets were voided therefore the amount will fall back within to business days on the same card
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Serena***

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceThe transaction has been voided on 22NOVand we have refunded the $x fees today as a gesture of good will. Thank you for your
understanding.Best regards,Customer Care Team

Complaint: ***I am rejecting this
response because:
There is no clear resolution described in addressing the falsely reported travel insurance on myJustfly*** account the day of my flightI called to change and was never told or shown on my acct that travel insurance was not activeAs a matter of fact, it showed that travel insurance was active the day I talked to the just fly rep even though they were saying it wasn'tI was under the impression that travel insurance wasn't processed until the flight departure date Which is why U didn't see the charge prior to departure dateSincerely,Cynthia ***

Good day,
Thank you once again for your message
As previously mentioned, we take your feedback seriously and will continue to review and improve our services
As for your ticket, the changes were made directly with the airline therefore there is no action we can take.
We consider the file closed
Best regards
Customer Care Team