Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Lori ***

Good day,
Thank you for your message
As per your discussion with our Customer Care Representative, we have reviewed your file and confirmed all with airlineThe first booking never went through, therefore there was no physical charge and just a pre-authorization on your credit cardThere was
then a second ticket purchased and there was a difference in rate (047-246-402)We have confirmed that we are offering the difference in the fare prices for the two tickets
We have done our part in resolving this matter, therefore we consider the file closed.
Best regards,Customer Care Team

Good day,
As mentioned, we are in the process of working on this file with the supplier to ensure the refund amount.
Once we have the response, we will be sure to update you
Thank you for your patience
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.As already mentioned by our Customer Care Representative, we were able to take action on your file, and process the refund as you requestedThe accounting department is working on your file
There is no
further action required on our part, so we consider the file respond.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and they are sending me a check once I receive itI will then consider this closed.Sincerely, *** ***Lori ***

I spoke with manager two days a go after I sent my bank statement, he is staff made a mistake to refund the money, but is not been refund yet, still waitingThanksComplaint: ***I am rejecting this response because:Sincerely,Oswaldo***

Good day,
Thank you for your message
One of our Customer Care Representatives has looked into your fileAs discussed, your ticket was cancelled and voided as of March 4th The charge you are seeing is a pre-authorization for the amount of the ticket but there was no physical charge that
actually went
through at the time This amount will be put back on the card utilized at time of booking within the week.
There is no further action to be taken, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representative has reviewed your file and has attempted to contact you concerning your complaint and booking error We have provided the feedback to our IT team to ensure this issue does not persist
The date was
modified and we have already voided the ticket as requested and we have refudned the cancellation fees on the card that was used at the time of booking.
There is no further action we can provide there fore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: they said they were going to return my money, my bank account rejected thier transition because they were trying to take more money from my account,not refund my money for something they should even be charging me to begin withAnd for the name change it was the same person traveling with the same passport number and just fly says u need to show a passport or ID and we showed that and the airline says they only go by the passportOur vacation shouldn't have been ruined over the the same people on the itinerary travelingJust fly and China Eastern should be on pthe same pageI traveled to Africa and my green card had my married name and my passport had my maiden name and that was not a big dealWe showed the identification and it was a problemAs for Just fly they were trying to take more money out of my account for a flight that was not canceled for cancellation fees and lied about the amount they were refunding and how much they were charging me and lied about the fact that they were taking money out of my account according to my bankI tried to work anything out with them for something that was not our fault to begin with so our trip wouldn't be ruined that we had planned and worked so hard to takeWe went with a travel agency because they would help if anything went wrongJust fly keep as on the phone for three hours saying they were going to help usThe airline said it happens and others travel agents can fix itChina Eastern Airlines said they could only help if we had a Chinese credit cardNone of these company are trying to help or refund my money one company says the other has the money,it is a way for these companies to steal people's moneyThey wouldn't even give us a credit or let us leave a few days laterMy original fight that I booked left of the 5th of April and I got a call from the air line saying there was not a flight on the 5th the flight left on the 3rdOnly to find out that was a lie I had to buy my mom a flight after our flight was denied and she left on the 5th with China Eastern Airlines the same time my original flight was bookedSo I believe these companies are up to no goodJust fly tried to contact me the day it happened and a few days later but they didn't want to give me anything in writing and were being dishonest about what they were trying to doWhich was not giving me my money,a credit or any part of my moneyAnd as of an email I have not received any from either companyI don't know how they can keep your money when they do there part.Sincerely,Leanne ***

Good day,
Thank you for your message.
Concerning this booking, we have a note that you have started a Chargeback with your bankDue to this, we are no longer able to investigation or offer any kind of compensation if required until this investigation has been completed
There is no further
action we can provide at the moment, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because this company has had ample time to resolve this complaint.Sincerely,Kimberly***

Good day *** ***,
Thank you once again for your message
As previously stated, we no longer have any control of a refund of any kind as the bank now has this fileSince you have initiated this charge back with them, you would have to await their ruling if the refund is an option
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: Once again I am informing you that I have contacted Air India about the case and they told me that Just Fly just need the waiver code , which can be easily obtained if you guys just give them one call and after that you can refund me instantly
Its been months days (days total) since my refund is approved and according to your books the amount should have been refunded within 6-weeks ( maximum days) and here I am still waiting.Sincerely,Anirudh ***

Good day,
As previously mentioned, we have reviewed your booking and have attempted with the airline but the credit was expired and we are unable to have it extended without the approval of the airline
One again, we apologize for this inconvenience but this was not an error made on our end.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Hello Pat,
Unfortunately, I do not. This is our first time booking an online flight reservation and I didn’t realize that this can happen I just attached what I currently see when I log into the account. The reservation shows as cancelled. I know that Justfly*** is placing all the blame on me for not checking all the document thoroughly. I am really upset about what has occurred and we were unable to take the family trip due to incorrect return date.
Justfly*** has an unethical business practice towards consumers and that is the fact I am pointing out. This organization does not seem to care about consumer at all
If there is nothing else that can be done without the screenshot before confirming the reservation, then I will just accept the response to avoid going back and forth with Justfly.com
Thank you
Sincerely,
*** ***

Good day,
Thank you for your message.
Our Customer Care Representative has reviewed the file and the recording and have mentioned that we will assume the cost of the one booking fee as a gesture of good willThe modification fee was already refunded to the card on fileWe are unable to
change the form of
payment therefore, it would be up to you to speak with your bank to get the transfer Please do give us a call to rebook your flight as your Future Travel Credit is valid until 10AUGUST All notes are in file for any agent to assist.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: the company's response is incorrectI was charged twice for the insurance that I assumed wasn't processed since the website crashedOne of those charges was reversedThe second charge was not, so I was still billed $for insurance after the website crashed during the checkout process.Sincerely,Eliah ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Jerry ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Katelyn***

Good day,
Thank you for your message and feedback
We have already refudned the seat fees as a one time courtesy on this bookingWe do apologize for the service that was provide on the call.
Concerning our cancellation fees, we are within our right to charge a fee for our service as seen
in our Terms and Condition even if the airline decides not to.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team