Bowman Contracting CO

Good day,
Thank you for your message
As mentioned by one of our Customer Care Representatives, we have reviewed the booking and apologize for the inconvenienceWe have offered a refund in this matter that has been given to our Accounting department.
This refund may take a week or so to be
processed.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking
As per your conversation with our customer care representative, we were not able to get your the refund you were requestingWe have sent you the new tickets already
There is no action required on
our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Kevin ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience causedUpon verification, we can confirm that your credit card company already requested the refund
It's now being
processed by our charge back department.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your feedback
Once again, we consider the file closed as there is no action we can provide in this matter.
Best regards,
Customer Care team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalfWe have confirmed that the fees will be refunded back to you due to the cancellation by the airlineThis will come
directly from the airline
however and may have a delay up to weeksFurthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team

Good day,
Thank you for your feedback
Our customer care representative has send several emails with options for your review and has not heard back yet from you we are unable to proceed with your claim without your consent for changes
In the meantime, we have gone ahead and refudned the
modification fees as a gesture of good will
As we can not provide any further action, we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I have not yet received the refund for airline cancellation feeUp until the refund is received, I cannot accept Justfly's responseI am also attaching an email as evidence where justfly forwarded me an internal communication by mistake that clearly states how they made me cancel the tickets when they could have easily changed my name on the ticketTHey charged me $in cancellation fee due to their mistakeThey have done this to other customers as well. Sincerely,*** ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we would need a copy of your invoice showing the extra charge so we can investigate with the airlineWe have no record of this on our end.
Without this receipt we are unable to move forward and
will need to close the file.
We await your receipt
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: Justfly did nothing to assist me in regards to the schedule and seating problems I encountered on this trip.I A week before my trip, changes were made to my schedule that I did not approveJustfly did nothing to help me despite calls I made to themI ended up calling the airline to change my flightI also did not get the seating choices I made with the original purchase although I was charged for themI had to again purchase seating at nearly four times the original cost because Justfly would not help me with this matter.made all the initial selections for flights and seating in DecemberInitially, Justfly said they would reimburse me the extra cost for the seating that wasn't done with my initial orderAfter I told them how much the seating charges were which were nearly times that as was charged for my initial seating choices when I made the purchase in December, I was told Justfly would only refund $This amount was apparently taken by Justfly just to make the reservations when I did that at the time I made the reservationThe customer service from this company is beyond terrible and I do not accept their resolution.Sincerely,Carol***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am still waiting for the refund check in the mail - have yet to receive it.Sincerely, Yael ***

Good day,
Thank you for your message and feedback. As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable ticketsAs we understand the frustration that this has caused you and your travel plans, the review page before
confirming a booking is there to ensure all information entered is correct (the opted for itinerary was there for review before the actual purchase as shown in the attached snapshot). We are unable to offer the refund you are requesting as we need to abide by the airline fare rules.
The customers were offered to void the tickets and transaction for a $per ticket ($total) fee on 10OCTthat, as described in our terms and conditions, is possible to do only within hours from the ticket purchase (the void fees are also mentioned on the terms and conditions page, the customers decided NOT to void the purchase/transaction with the applicable fee on 10OCT17).
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Once again, these rules are not coming from our company, rather from the airlinesWe are not able to offer a refund if they do not give us approval in writing with a waiver therefore I am not certain how they have mentioned that it was up to us to refund.
There is nothing further we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message. We have verified with the airline and their agency support for these types of situations and on 07novcustomer was offered a full refund
Best regards,Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representative is currently reviewing your booking and complaintPlease allow us to investigate the issue and we will revert back shortly.
Thank you for your patience in advance
best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
However, I am not satisfied with the explanation from the company as to how such a billing error could have occurred I am concerned that this company is preying on other consumers who may not have had the knowledge, energy, or initiative to file a complaint In such cases, this company earns a quick, ill-gotten buck
I am now aware that Revdex.com has previously posted a public warning about this company's practices I hope my complaint can serve as further evidence in any future investigations or filings against this business
Sincerely, Matthew ***

Good day,
Thank you for your message.
As per your discussion with our Customer Care Representative, we have reviewed the file and we apologize fr any inconvenience this situation has caused you and your travel plans We have offered to waive the modification fees to cancel the
reservation as well as the seat assignment fee This will be put back on the card that was used at time of booking.
The ticket for the outbound flight is open for Future Travel Credit until 02marTh ticket must be reissued by thenOur agent has outlined the details in her email to you on the validity, amount and terms of use
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file and has offered a Future Travel CreditAll the details of what that entails has been emailed to youThis is the best we can provide as
per the airline rules
There is no further action we can provide, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Pamela ***