Bowman Contracting CO

Good day,
I have spoken with our accounting department and as we apologize for the delay, we have confirmed that the cheque was mailed out today.
Again, our apologies for the delay
We consider the file closed
Best Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your file and have responded to you accordingly
We as an agency, abide by the rules of the ticket set by the airlineYou have agreed to and purchased a non-refundable fare and with that came the rules
with the ticket that any changes are $plus any fare difference. These fees come from the airline but they have offered you a credit with Singapore Airlines to use anywhere the airlines flyAs mentioned in the email from our agent, she has provided all the details of this Future Travel Credit.
The terms and conditions of the ticket were outlined prior to purchase, you will have needed to accept them to buy the ticket.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care Team

Good day,
Thank you for your message Our condolences once again.
As discussed with our Customer Care Representative, we have verified your file and we able to offer the refund of the modification fees due to the death in the family We have also refunded our Service Fee
We
have detailed how you can verify online with *** *** directly the refund process since a request was made with them directly for refund of the ticket.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day Anthony,
As per the email you received from my colleague, we can confirm the following :Be advised that your funds are held for future travel credit valid till May,18th ,for the same routing, same passenger.The penalty to change the reservation is 175$ & any fare & or tax
difference if applicable.You need to finish the whole trip by May,18th, 2017.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I did include in my email to Just Fly the following information below>
Good Morning,
I will take the offer regarding the reimbursement cost of the modification fee
However I am still concerned that JustFly did not make their diligent efforts to work with Austrian Air regarding the name correctionThere was still nearly four month before the flight, in four month, JustFly could have worked with both myself and Austrian Air to resolve the name correction so that my child and I could still take our trip
Also, per email from JustFly on April 2017, it was stated I would be reimbursed $1032.32, however that was not the amount providedI have copied the email below for your reviewI can also forward you this email directly
JustFly *** ***
Apr
to me
Hi Sara,
Good day!
This email is in regards to your reservation with JustFly under booking reference number ***
We would like to inform you that your reservation has been cancelled and a refund request has been sent to our supplier
Once we receive an approval, our system will automatically send you an email confirming the cancellation and the 1032.32USD should be available again on your card within 1-Billing Cycles
Should you require further clarifications, feel free to call us anytime at ***
Best Regards,
JustFly Service Team
Thank you for your time
Sara ***
On Fri, Apr 21, at 3:PM, JustFly ***> wrote:
Good afternoon, thank you for your response and I apologize for grammatical errorsAccording to the information the Airline allows a name correction with a maximum of to letters, in your case is a name change and that is not allowed by the Airline, our agents gave the good informationOnce the ticket is sent to reimbursement we can not reinstall the flightsYou agree to send your tickets for reimbursement and you accept the penaltyAs a gesture of goodwill on our part and taking into account that you are a very important customer for us the only amount that we can reimburse is the cost of modification fee if you agree let me know .
Best regards
Justfly Escalation Team!!321394:
Reply
Forward
Sincerely, Sara ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
Our Customer Care Representative has sent several emails and made phone calls to try and reach you to no availWe would like to inform you once more
that we were able to secure a Future Travel Credit with the penalties as outlined by our agent
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking and is in communication with you.
We will revert back shortly with a final response
Thank you for your patience
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attentionAs mentioned in the email, our customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good afternoon,Thank you for your feedbackWe have reviewed your complaint and booking and apologize for the inconvenience caused.
As mentioned in the communication sent, we have offered the refund you were requesting due to an error that was made on our part.
Please allow the time
for it to go through our accounting department to issue the payment.
There is no further action we can provide, therefore we consider your file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have advised you that this ticket is non-refundable as per the fare rules.
The ticket however, is valid for the future travel creditTo use this credit there is
the airline penalty and the fare difference that will be applied. The ticket is valid until before October to travel and to use ( you must travel and return before October 2018)
Please do contact us to book your travel dates.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
After review of your file, we have be able to refund the seat assignment fee as per your request
There is no further action required, therefore we consider the file resolved
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: the matter is not yet solvedThe business concerned has stated in their last email to you that they are still looking into the matter. Sincerely,Anu ***

Good day,
Thank you for your message
As you are aware, our customer care team is working with you on this complaintOnce we receive the documents requested, we can further investigate on your behalf
Thank you for your cooperation
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been in touch with their representative. Sincerely, *** ***

Good day,
Thank you for your message and feedback.
We do apologize for the inconvenience of this situationWe do see that the names was combined but cannot acknowledge that it was done by our agentThe booking was indeed voided and no fees were chargedThis is a authorization taken on
your card that is out of our control to release even if we wanted toYou could see with your bank if there is a way to speed this process up to help in your next purchase
One again, we do apologize but there is nothing further we can do for you and consider this file closed
Best regards,
Customer Care Team

Good day Lorrie,
Thank you once again for your message.
After his attempt, our customer care representative was successful in getting a refund from the airline for the inconvenience and missed flightOur accounting department is processing this request and you will get the refund as soon as possible
At this time, there is no further action required from our part, we consider the file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file, and exchange the ticket as requestedAt this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint:***I am rejecting this response because: the reply only states that they are looking into the matterSincerely,Paul ***

Dear Revdex.com,
I just called your office to provide an update on the below complaintThe business agreed to refund me the fare difference (between what I agreed to pay online and what my credit card was charged) for the second time but again failed to deliver the actual paymentIt has now been more than the time period they promised this second refund byI even closed my original credit card dispute the first time they promised a refund (in November) only to find that they never actually issued the refund
I sincerely believe that this constitute fraud and that they are getting business by advertising airfares that don’t exist, then when people complain they’re promising refunds and not deliveringI would appreciate someone following up and flagging this business for fraud if they do not correct these practices
Best,
-Nick