Bowman Contracting CO

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Pamela***
PS:
They did try and charge me $on my VISA for a seat assignment fee, which I disputed and have been reimbursed for. I alredy had a seat assignment
Thank you for your help on this matter!
Pam

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your claimAs we understand the frustration that the void fees might have caused, the review page before confirming a booking is there to ensure all information entered is
correct and the applicable fees are mentioned in our terms&conditions:
"For U.Sbookings, even if your ticket is nonrefundable:Within hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees."
We are unable to offer the refund you are requesting as the charged fees are part of the policy. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is generally satisfactory Just fly allowed me to change my ticket class and pay the difference of $total in order to obtain an airfare class that includes checked bag each I am satisfied with how this was handles and I have called the airline and they confirmed the luggage is now included On the issue of the seat assignment which was promised upon booking, I was told that this was taken care of and sent to the airline but the airline continues to insist that this is for preference purposes only and that seat assignments are not included with my reservation since Justfly did not pay for seat assignments therefore even though assignments are advertised as guaranteed they are not in fact included This part of the complaint continues unsolved But in all honestly I am fine just closing the complaint since the largest area of concern was addressed.
I just want to take a moment to thank the Revdex.com for this assistance with this whole ordeal If it wouldn't have been for you guys I would have kept being tossed around and this would have never been resolved Thank you very very much for all your helpI have never before filed a complaint with Revdex.com and I am beyond impressed with how efficiently and professionally everything was handled on your side.
Sincerely, *** ***

Complaint: ***I am rejecting this response because: I received acknowledgment that a refund will be given in April and after many calls, I have received and many apologies for the delay but I still have not received the refund. Sincerely,*** ***

Good day,
Thank you for your message.
Upon reviewing your booking, this was a voided ticketIn this case, it would not be a refunded amount on your card, rather a transaction was reversedThe amount should have appeared as an authorization amount and since the void happened shortly
thereafter, it would have disappeared within the same day depending on your bank. There should not be any actual charge of that amount on your cardPlease verify your statements and if by chance you do see this, send us the statement.
I have resent you by email the cancellation email so you may go in Manage My Bookings and see the receipt of the voided amounts.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: It appears that your company is violating laws set by the US Federal Trade CommissionIt is illegal to take my credit card information and pass it along to another merchant to complete a transactionI have contacted American Express who has encouraged me to contact your companyI attempted to call your company but cannot get through on the phone to anyone in your corporate office
Please advise.
Sincerely,Albert***

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we have contacted the airline to have the amounts refudned to you for the bought ticketWe are awaiting their response
You will be contacted once we have that
response to close your file
kind regards
JustFly Customer Care Team

Name: Dr*** Avendano
Good day,
Thank you for your message and feedbackWe apologize for the lack of response here however our customer care team has been in touch with you directly
As mentioned by our Customer Care Representative, we have reviewed your booking and yes the
cancellation fees are stated in our Terms and Conditions as seen below. These terms are agreed on when confirming your booking
We have refunded one of the cancellation fees of 150.00$ back in January. Unfortunately we are unable to refund the cancellation fee for the other passengers
Please feel free to contact our customer service if you still want to use your future credit, they will be more than happy to assist you
We consider the file closed
Best Regards,Customer Care Team

Good day,
Thanks for once again for your feedbackI assure you I am a native Anglophone and understand the meaning of Price AdjustmentUnfortunately, even with that being said and understood, there is still no compensation we can offer in this matter due to the fare rules
There is no further action we can provide to your satisfaction and we consider this file closed
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
We do apologize for the delay but we assure you that the refund is being processedUpon checking with the airline, we can see that the refund was not processed when the first request came in, and rather a couple weeks ago.
One of our Customer Care Representatives has been trying to reach you to explain this to no avail
As the refund has already been processed, there is no further action we can provideWe consider the file closed.
Best regards,
Customer Care Team

Good day,
Our Customer Care Representative has attempted to reach you by phone and has sent an email as well with no response.
She has attempted to get a refund but the ticket is non-refundableThere could be a Future Travel Credit valid until the 18octThe total amount of 261.41$ per
travelerUpon use of the credit the airline will have a 135.00$ penalty.We are willing to waive the Justfly fees for the cancellation as a good will gesture.
We look forward to a response or we will consider this file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Ahmet***

I no longer have my booking number because the email has been deletedYou should be able to find the booking by my name: *** ***I flew with Virgin Airline, flight departed June 18th and returned August 16th
Thank you
*** ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaintHe will revert back shortly with our response.
Thank you for your patience
best regards,
Customer Care Team

Good day,
Thank you for your message
Our customer care team has reviews your file and has contacted you regarding this complaintWe do apologize for the inconvenience you experienced when calling in but the agents are just following the terms and conditions set for them concerning the Extended
policy
This feature is usually non-refundable once the reservation is submitted but we have gone ahead and refunded this to your account as a one time courtesy This was refunded on the card provided at time of booking
As for your ticket, as mentioned by our agents, the ticket is non-refundable
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day, Thank you for your message As discussed with one of our Customer Care Representative, we have investigated your file and booking We have already refunded the inbound portion of your flight which will show up on your card within weeksHowever, as explained, there
is no possible way to get the outbound portion refunded as you boarded the flight There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day,
If there is no booking actually made, there is no record to be foundWe do state in our Terms and Conditions, that the price is subject to change at any moment prior to the issuance of the ticket.
As per our Terms:
PricesAll prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice.If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized
We do apologize if there was any miscommunication from our phone agents
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we reviewed your complaint and booking and have made the exception in refunding you the fees.
These fees are advised at the time of booking which were accepted but as a one time
courtesy due to the circumstances, we have refunded the amount requested and may already be back on you card.
We consider the file closed
Best regards,
Customer Care Team