Bowman Contracting CO

Complaint: ***I am rejecting this response because: As I have stated repeatedly to Justfly I am requesting a full refundI received a refund of $for the cancellation charge not because they were issuing it as a "good will gesture" as they stated ,but because I filed a formal complaint with the issuing credit card company, and initiated the process of a chargebackI have spent hours of my time on the phone with Justfly, my credit card companies, and filing complaintsThis should not have gotten this farJustfly should have done the right thing immediately and issued a refund in full. Sincerely,Karen***

Complaint: ***I am rejecting this response because: The $still has not been credited to my accountThis is the third time they have told that lie.Sincerely,Dorva ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As mentioned by our Customer Care Representative, we are unable to provide the compensation you are requesting due to the fact that the extended Cancellation Policy had all the pertinent information provided when
purchased
It is not meant for cancellation or change of dates as stated in the information portion
There is no further action we can provide on our end, therefore we consider the file closed.
Best regards,
Customer Care Team

Good Afternoon,
Thank you for your message and feedback
We would like to first apologize for the inconveniences you have received regarding this issue
One of our Customer Care Representatives has reviewed the file and from what I could see is due to issues with the
visa, you had asked our agent to refund the reservation with British AirwaysDuring that conversation, our agent advised that we could refund the tickets for a total refundYou had agreed to this and mentioned that you had seen a price with Emirates and were booking it at the same timeOur agent had advised you that the cancellation fee was going to be charged
We have offered the refund of these fees if we were to get a response that the chargeback that was initiated is removed. As of now, we cannot refund a booking that has a chargeback on it as we are blocked from the bankOnce this is removed, you will have received the amount on your card as discussed
Again, we do apologize for the inconveniences and issues this has created you
Kindly respond to the email that was send at your earliest conveniences to avoid further delays
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because:
Just Fly was not transparent or forthcoming with the fact that my purchase of $for an airline ticket with Turkish Airlines(TA) would be non-refundableNOWHERE on the purchase page or the on my itinerary did it say that this ticket was non-refundableWhen I called TA and asked them to cancel the flight, they told me that 'I should contact JustFly to process my refund'When I contacted JustFly and told them about my interaction with TA, they told me to contact TA, because TA had my $After calling TA again, I was told me that whoever I had spoken with at JustFly was wrong, and that JustFly should process my refundWhen I called JustFly back, they told me that their terms and conditions state that "All reservations are non-refundable unless otherwise stated." When I asked the agent where it stated that my ticket was non-refundable, she gave me a round-about explanation about how they had an agreement with TA that all purchases were final, all while not answering the questionIn my itinerary, it states "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." During multiple interactions with JustFly, NOT ONCE! did they tell me where I should have or should see that my fare did not allow for cancellationsEither JustFly or Turkish Airlines is sitting on $for NO SERVICE and I am seeking legal counsel to see what steps I can take to get my hard earned money backJustFly should put a flashing banner message on each confirmation page, right next to the payment portion of the purchase page, letting all consumers know whether or not their purchases will be non-refundable. I also advise any potential consumers to review and ponder my experience and the experiences of countless other bamboozled consumers on Revdex.com and various other message boards before purchasing anything from JustFlySincerely,Kevin ***

Good day,
Once again, we will advise that the refund was processWe apologize for the delay, but there are procedures in place and has to go through some steps and then accountingAs of today, we have the transaction that went through t your card this week.
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** ***
I have also attached the invoice with the refund on it for your review.
As the refund was processed, there is no further action requiredwe consider the file resolved
Best regards,
Customer Care Team

Dear *** **
Thank you for working resolve my complaint with Justfly*** I would like to let you know that I accidentally hit the wrong button
indicating that I resolve the complaint with the company. I have Not resolved my complaint with Justfly***.
I would like you to reopen my case # *** that still remains unresolved.
Thank you so much for assisting me bring resolution to my complaint
sincerely,
Fatuma ***

Complaint: ***GI am rejecting this response because: unfair business practicesYour business needs to be investigated for fraudulent and unfair business practices I should have looked at the Revdex.com report on your businessMost people have had the same terrible experience as me Your business needs to be shut down by a federal agency Sincerely,*** ***

Issue has been resolved, I received my refund Thank you very much

Complaint: ***I am rejecting this response because: the car rental receipt was previously sent to justfly.com on 8/17/ I paid justfly*** for a flight (two passengers) from PHL to DCA that was cancelled and have only received a refund of $ That is entirely inadequate I am continuing to work with justfly to resolve this.Sincerely,*** ***

Good day,Thank you for your message and feedback
We have thoroughly reviewed your claimPlease be advised that the agency is willing, as a gesture of goodwill, to go halfway towards the customer and refund USDThe amount should be credited to the original form of payment within the next
business days
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Yes, you can modify my request for refund of the amount that I spent on my original ticketsI understand that no additional payment will be made to meThanks

Good day,
Thank you for your message
When you spoke with our Customer Care Supervisor, he had requested the documents required to move forward with the review of your fileWe have not phoned back as we have not received anything
Once these documents are received, we will reach back out to you
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I received this response on September and it states I must respond by September 3. Of course, this is not possible.Sincerely,Lawrence ***

Complaint: ***I am rejecting this response because: when we arrived at airport chethere was no ticket with the corrected spelling for Jenna Fleming. There was a "voucher" which meant nothing to the airline. My colleague who purchased the tickets was also told that everything was fixed, asked to confirm that by email, and then was immediately called back by JustFly who said that the matter was not corrected and that we should purchase a new ticket, after paying cancellation fees of course. We decided that they were trying to scam us (again) and did not respond. We flew successfully, but only because the airlines/security were reasonable or did not notice the name misspelling. Sincerely,Amy ***

Good day,Thank you for your message from our passenger, *** ***. One of our Customer Care Representatives have reviewed the file and reached the passenger last week. In this case, we reviewed the checkout page of the passenger and were able to see the free cancellation option was
still available as she mentioned in the complaintThis is a feature that is no longer available to new booking
In this case, we will be refunding the 75.00$ that was charged to the credit card that was on used our Self-serve online to cancel the ticket. We do apologize for the inconvenience of this error has caused our passengerThe refund was already processed and could take from two to ten business days before it will appear on her credit card as we have already advised herAlso, we have verified and the system did void your ticket on the 27th of AugustThis normally takes between two to ten business days maximum for it to appear on the credit card. There is no further action we can provide, therefore we consider this file resolved.Best regards,
Customer Care Team

Complaint:***I am rejecting this response because: I spoke with my bank (Chase) and I also spoke with United Airlines several timesThey both stated that they are not responsible for my refundThe responsibility is that of just fly, because they are the ones I paid my money to
Sincerely,*** ***

Good day,
Thank your message.
As discussed with our Customer Care Representative, we have listened to the call recording and the agent on the line had advised you of the modification fee as well as the penalty feesFor them to make the changes, they need to get a verbal agreement by the
passenger which they did from youThe agent also explained the you will receive the refund within billing cycles that mean from 6-weeks and the you have accepted that as well.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***This complaint is only considered close if you can explained to me:-
Why was I charged for another $15.95? One of your company policy?
Why did you refund my $a day after you charged me but not the full amountIs this another of your company policy?
Please only close the complaint once my money is fully refunded
Sincerely,
Mario ***

Complaint: ***I am rejecting this response because:
You still did not clarify why you have a banner indicating that you offer 24/price adjustmentsIs it just a trick?Sincerely,*** ***