Bowman Contracting CO

From: *** *** [***]
Sent: Tuesday, September 27, 5:AM
To: info
Subject: The check finally came
The check finally came in todayon case #***thank you for your services
Sent from my iPhone

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and spoke to the airline as wellAs per Alaska Airlines your ticket is used
There is no possibility that we can offer you the refund you requested under these circumstancesIn case you are
sure the card has been used for unauthorized charges - kindly contact your financial institution
Best regards,Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer care Representative, we have reviewed the booking and the ticket is non-refundableThere was no option to refund the ticket, rather use it for Future TravelWe have offered the modification fee back and was already returned
to your card.
There is no fee of 240$ on our end so again, please do let us know if this charge actually posts.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

You are requesting the newly purchased flight from Chicago to Warsaw. I requested the travel agency Polamer to provide an itemized receipt of the Chicago to Warsaw flight per passenger. It is attached in this e-mail so now you are aware of how much I had to purchase my new flights due to your inability to inform me in a timely manner or even assist me in scheduling a new booking at a fair price (your sales associate was quoting me $3,per person and not even offering me a travel credit!).
As a third party you have a responsibility to inform your customers in a timely manner. Once again, according to the timeline below you failed to inform me causing me to have to purchase a very high ticket price only weeks away from my flight. I am a paying customer who wanted to visit my family for the holidays. You have caused me financial and health distressI lost $1,right before I need to purchase holiday gifts, including gifts for children. Whether or not AirBerlin filed for bankruptcy does not exclude you as a travel agency from informing your customers of the situation. Polamer personally called their customers and arranged new flights for themI found out on my own after receiving an erroneous automatic message from JustFly.com past the date of the closure so I had no ability to contact themThe message you sent didn't even have my accurate flight information.
Below is the timeline of events:April 29, 2017: I purchased Air Berlin airfare from ORD to WAW for $1,via *** for two peopleMay 1, 2017: The amounts of $and $were posted to my Chase account with the merchant labeled as *** August 15, 2017: Air Berlin filed for bankruptcy October 28, 2017: Air Berlin discontinued air traffic service and is no longer accepting any new bookingsNovember 2, 2017: *** sends a one and only e-mail regarding my itinerary/airfareThe subject was, “Itinerary Update.” The message of the e-mail stated I needed to contact Air Berlin as soon as possible to discuss new flight options. This was not an option since their customer service center closed on October November 13th: I called*** after researching Air Berlin’s situation. I was told an e-mail was sent about my itinerary. I did not see the e-mail until this date which caused further delay of a new purchase. I was not given credit towards my account or a refund. I had to race to a travel agency to purchase new airfare
Your $USD travel credit per person is useless and not what I requestedI have no plans of making any future purchases through your company. I want to receive a full reimbursement from your company and atleast a portion of my the new flights I had to purchase (at no fault of my own). You are the liable ones in this caseIt goes beyond AirBerlin ceasing their operations, I purchase my flights through *** **
The financial institution I used to make my purchase does not matter because *** was the merchant. It falls in your responsibility, not theirsThe financial institution does not have to reimburse me, the merchant does (as shown on my statement).
In addition, it has been several days since your e-mail and I have yet to see a credit of $per person on the account I used to make the purchase.
I will not rest until I have my reimbursement, I don't care how many days, weeks or months it takes of even legal recourse. Or even worse how many uniformed *** associates I have to explain my situation (so far I'm at 4). Your company has no shame in treating its customers this way. Your customer service in handling this case has been the worse I have ever dealt with by any company. I have warned all of family, friends, work colleagues, and any one I know who is remotely considering to use a third party travel agency to never book with you guys
Once again, I am seeking FULL reimbursement of the $1,for the AirBerlin tickets (other third party travel agencies have worked with their customers and reimbursed them) AND I am seeking reimbursement of the additional costs I had to endure to your poor response system.
Attached are the documents you have requested, again. There is sufficient proof to show the timeline and payments are at your fault

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Gloria ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I want to thank you for your effort to help me solving the business disputeWithout your help I won’t get the over-charged payment backThis was my first time to seek your organization for helpWith such a good , speedy response is so wonderful and trustful.
However I still complain JustFly on their business processThey don’t serve their customers well They need to do the improvementEspecially in area of the phone service contacting agentsThey need to have better training and speaking much better EnglishThey don’t make a apology of their mistake that cause my trip to be nervous and discomfortableThe experience I had with Justfly will make me feel hesitate to deal with them for a long time Thanks again for your help

Complaint: ***I am rejecting this response because:
This is information.
1) amount agreed to was at check outReceipt received via email stated I contacted justfly immediatelyI was informed to contact via email.
2) No screenshot was submitted by meinformationI have the email thread/ conversation that I had with justfly saved.
3) I called justfly and then went to the website and was told that we could not cancel the tickets with justfly as they were “airline controlled” I contacted American and they informed me this was information and all changes would be made with justflyI was told to contact a supervisor at justfly.
4) I will gladly contact the airline as a way call as they confirmed the changes had in fact been made by justfly.
5) no travel insurance was ever purchased by meI contacted justfly when I got an email stating it had been purchased and asked for a refund.
American airlines states the tickets can be canceled the flight timeThey said that justfly is the 3rd party that would need to place the cancellation on the tripWe have asked several times since the price change incident to cancel the trip as we never agreed to paying $and justfly refuses to honor thatI have called almost daily and each time I have been hung up on when asking to speak with a supervisor.
Feel free to contact me and we can do a way call with American Airlines in order to get correct information and a full refund provided
I have called and emailed just fly many times and every voice conversation ends with them hanging up on me because I ask to speak with a supervisorAmerican Airlines suggested I only speak with a supervisor as we are clearly being scammed and given information.Sincerely,*** ***

JustFly***, this email is in regards to our settlement with you regarding a refund on our tickets from JFK to San Francisco on 10/23/2016. It was stated in your email to Revdex.com with our claim number *** that the following would be done and the issue satisfied. We have not received any compensation that JustFly customer service has said would happen JustFly has not reached out to us regarding the payment that we have NOT receivedWe originally requested $as the settlement and agreed to $220.00. We have been fair and expected that JustFly would be the same
Please review your statement below
Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as agreed uponThe refund was processed and a cheque will be mailed out and should be received within days.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team
The JustFly support team is of no assistance to us at this point. Please respond as to where the refund is
Debra ***

Complaint: ***
I am rejecting this response
because the response merely says that they will respond later which is wholly unacceptable as I do not know what their comment will be.They have done this when I tried to speak with them earlier as a delay tactic and then get back simply asking the same questions and feeling they have not fault
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The outcome of our last conversation, Dec 1st, was to send me a check in the amount of $I have yet to receive it
Sincerely,Soheil ***

Complaint: ***I am rejecting this response because: The information provided by the business is not accurate.Sincerely,Sheila ***

Good day,
Thank you for your message.
As discussed with our customer care representative, we have tried with the airline to get your the refund that you are seeking to no availThey have informed us that with the fare service fees and the penalty would be more than the ticket
value.
We apologize for the inconvenience but we are not able to provide anything further We consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I expecting a check to be send instead of a credit on my JUSTFLY account Please send the check to:*** ** *** *** *** *** ** *** Thank you Sincerely,Marian ***

Good day,
As per the email that was sent to you by ***, the airline has confirmed that the tickets were voided and that there would be no charge on your cardYou will see the amount drop off your card
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceBecause our agent failed to advise We have offered the refund you are requesting as a gesture of good will.
As mentioned, we will be
processing the refund by *** to the account specified
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We do apologize for the delayAs one of our Customer Care Representatives has mentioned, we have reached out to the airline on your behalf for your request. Unfortunately, American Airlines will not allow us to Transfer the ticket to
another nameIn this case, this means that
only MsRaquel *** can use the credit, American Airlines does not allow the name to be changed. As a third party agency, the funds of your ticket ultimately goes to the Airline, we are bound by the rules and regulation that American Airlines have put in the ticket purchased This particular ticket is non refundable and as previously mentioned can only be used by Ms***.There is nothing further we can do for this request to change unfortunately and consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you once again for your messageOur customer care representatives have attempted with the airline to get some credit for you to no availThere is nothing they can offer when the passenger was a no-show.
Our agents have tried several times to get through to you to explain this and have only gotten voicemail
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message
As discussed yesterday, we have already been able to re-issue your ticket as requested.
We consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: unfortunately I was forced to work directly with the airline- who did in fact abide by their fare rulesThis allowed me to make the necessary changes to my reservationFurthermore, the airline confirmed that the fare had in fact been misrepresented by JustFlyWhile I have found my own solution to this problem with the willing cooperation of the airline, the fact that the Ticket and associated fare rules according to the airline were markedly different from those presented to me by the JustFly representatives with whom I spoke on the phoneTherefore the action of JustFly in misrepresenting the ticket and corresponding fare rules (which were only provided to me by the airline and not by JustFly), constitutes a fraudulent sale and represents a predatory approach to airline ticket sales.
While I had the good fortune to have the tenacity to reach out to the airlines, I would hope that my fellow consumers may be spared the predatory and fraudulent sales practices of JustFly in the future.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Yes, while I was charged the 'standard cancellation fee' that is not what was quoted by the Customer Service repHe quoted me $per ticket cancellation fee as a 'final one time courtesy' after I repeatedly refused to cancel the ticket due to the standard (high) fee of $per ticketYou are a fraud business, that's all
Sincerely,Akshay ***