Bowman Contracting CO

Complaint: ***I am rejecting this response because:
because I have no idea what this means:
we have be able to refund the seat assignment fee as per your request
Are they refunding it or not?
Sincerely,Shaun ***

Good day,
Thank you for your feedback
We are an online travel agency who provide tickets from the airlines with their prices and rulesUnfortunately, the price changes are not within our control and come directly from our suppliers.
This is available in our Terms and Conditions concerning
prices below.
PricesAll prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice.If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized
We do apologize if there was any confusion.
There is no further action we can provide and consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Team, we have already refunded the amount back to your credit card due to the error on our partThe tickets were voided
There is no further action we can provide, therefore we consider this file
resolved
Best regard,
Customer Care Team

Good day,
One of our Customer Care Representatives has reviewed your file and has informed you that this booking was made on your own with the itinerary you had chosen at the time There is a review page before confirming your booking to ensure all details are correct before
proceeding
Shortly thereafter once booked, you receive a confirmation by email to reviewThere is a grace period to cancel without penalties at that point but there was no call in to make the changes until days prior to departure
We apologize that this is not the outcome you were hoping for but we are unable to offer the refund you are requesting due to fare policies.
There is no further action we can provide, we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI prefer the refund be processed and credited to my account sooner that - weeks, but if this is not possible, I would like email verification when the credit is applied to my account.Sincerely, Anisha ***

Complaint: ***I am rejecting this response because: They have offered nothing in compensation for a credit to either myself or my credit card. Sincerely,Christopher***

Complaint: ***I am rejecting this response because:
The way they present the information and the way their call center works hide the fact that instead of you loosing part of the fare they charge you more. On top of that they supposedly give you a credit that when try to use it is even expensier than starting a booking from scratch. As you can see on the reply, they say that I do have a credit with the airlines, but do not provide any reference number or related information that I could use to contact the airline directly to claim the credit
The only options they provide with the credit is more expensive than doing it on another site or even on their own site starting the process from scratch. All the time the information they provided made me believe that I would lose $of the amount I paid for the tickets. That is why I decided to cancel just to lose half. If they would have been clear then all I had to do was lose the flight and would have been cheaper than what they did finally that was charging the full price, plus, $
When I provided my CC info when canceling the tickets was to get a credit for the amount paid minus $cancellation fee, not to be charged on top of what I paid originally for the tickets
I am willing to let them have $353.05-(203.20), because that is what the documentation they provided said will cost me, not what they did. As of today they charged me $including the cancellation fee and that does not make sense at all. Therefore, I am expecting to get back $
When I contacted the call center to try to use the credit on a new booking I asked many times the lady that was assisting me if what she was telling me made senseWhat she was implying is that to sue the credits the tickets would cost almost times more than me not using the creditsNot once she said it made sense, on the contrary she stayed silent either asking me for my CC information to charge me on top for a new ticket or to go back and start a new reservation from scratch without the credits
I have been buying online more than years, been using PayPal almost since day so I am used to dealing with online companies and what they have with their cancellation policy is a scam. Please help me
Sincerely,*** Rivera***

Hi,
I did as Justfly advised and contacted EtihadThey told me they could do nothing and that I had to contact the issuing ticket company, Justfly I called Justfly while I was stuck in Abu Dhabi and was on hold for two hours and Justfly would not resolve the
issue.
You cannot introduce a third party in a response to this claim I exchanged commerce with Justfly. Because I paid Justfly for the ticket, and not Etihad, this responsibility is with Justfly
Sunny ***

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we reviewed the booking and have outlined that the agent provided all the details of your cancellation requestShe has also detailed the options for the use of the Future Travel Credit as this was
the only option there was when the call came in, a month after the booking dateThe ticket was non-refundable. All these details are also available on our website in our Terms and Conditions.
Please do communicate with our representative by responding to her email if you need further assistance to confirm you trip.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking and is in communication with you.
We will revert back shortly with an official response
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedbackWe have received your complaint documents and details however, you have also filed a complaint with your bank on this booking and chargesWhile this is being disputed with your bank we cannot process any refunds on our end until the charge case is
resolved or settled
There is nothing further we can do until that is resolved therefore we consider the file closed.
Best regards,
Customer care Team

Good day,Thank you for your message.One of our Customer Care Representatives is reviewing your complaint and bookingAn email that requires your attention was sent on 15NOV17.Please revert back with a response asap.Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Fatuma ***

Good day,
Once again, this is not a refund we can provide without the ok of the airlineWe are in contact contact with them but there are many cases such as yours and they have a backlog.
Rest assured that we are doing constant follow-ups with them and will let you know the minute we get the authority to refund
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
This
message from Justfly.com is just a notice that a customer representative is looking into my complaintThis is not a resolution of my complaintIt is just a notice telling me to continue waiting for Justfly,com to investigate the issue
An acceptable response would be receiving a refund to my credit card as requested
Sincerely,Kolin***

Complaint: ***I am rejecting this response because:
I returned the call from Justfly from *** who provided me with a phone extension on Friday, May When I called back and asked to speak with her directly, I was told that there is no direct extension and that a woman named *** was managing my caseI was put on hold and transferred twice and then told that *** had left the office for the dayI was going to call back yesterday, but didn't have even more time to spend being re-routed around the call queueThis is just more of the sameI also dug deeper into my credit card statement to find that yet another company is involved with these charges: *** * ** *** *** ** *** **My next Revdex.com complaint will be filed against themI know I'm typing into a void and none of these companies intend to provide any clarity, explanation, or customer service beyond sorry you didn't understand all the hidden fees that were never discussedAll I can do now is tell everyone I know to avoid these two companies and deal with the airline directly or you will likely being paying double your original ticket fare like I am now being forced to do.
Sincerely,*** ***

Good day,
Thanks for sharing the details of your recent booking experience with us
A customer care representative is working on your file with the supplier and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Because I want a full refund from my airline ticket , I bought insurance and I can summit all my medical record and doctor notes Im not able to fly , I bought unaurance in case an emergency happens I will be covered, I try to contact you ,they said they will refund the money , I submit the doctor notes,
But it’s been a year and I still don’t have any response Grether***

Complaint: ***I am rejecting this response because: The response I got back from the business require me to allow them more time to investigate. I am not sure how much time they need. I still want to reject their response because it is not the response I am looking for given the amount of time that was given to them to respond in the first place. I am willing to give them more time, hoping they will return with a response I will be satisfy with...a full refund including the cancellation fee.Sincerely,Liem ***

Good day,
As per the discussion with our customer care representative, we are working with the airline to resolve this issueAs you know, at the moment, this is in their hands as they need to provide us with a waiver for the refund if they allow it
We have no control over this at this time and are awaiting to hear back from British AirwaysOur agent will continue with this complaint on your behalf.
There is no further action we can provide for this complaint from our end, therefore we consider the file closed
Best regards,
Customer Care Team