Bowman Contracting CO

Complaint:***I am rejecting this response because:
That is straight lying. I went immediately to Delta's website and booked for the lower amount that you had originally quoted me
After booking with Delta, I did some research and found that this is a regular business practice of yours
What goes around comes around
Sincerely,Timothy ***

Complaint: ***I am rejecting this response because: We had formal confirmation that other options were available at the timeThese options simply were not the most profitable options for JustFlyInstead, they forced us to lose all of our hard-earned money that we spent reserving with themMore than five weeks later, we still have not received a refund and thus the money we had saved for our honeymoon was no longer available to use, as we had to purchase entirely new tickets, from the ground up, both of which cost several hundred more dollars than the $1400+ we spent (and have not seen a penny of a return on yet)JustFly prioritized short term profits over its customers, and did it by claiming facts that were categorically wrongIn years, I've never filed a complaint with Revdex.com until now JustFly is not just unethical, it is flat out banking on people not calling them out on overt liesShame on them Sincerely,Anne ***

Good day,
Thank you for your message.
We have reviewed your booking and complaint
1- Concerning the Extended Cancellation Policy, there are clear indications of what that would entailThis is the 19.99$ that was chargesAs we are apologetic of the situation you were in, this
policy was intended for an exchange within hours of the booking.
I have copied the details here below:
With JustFly’s unique Extended Cancellation Policy, you can cancel your booking during the same day you made it, up until 11:pm Eastern Time in Canada, or hours in the United StatesNo questions asked!To sign up for this extension period, just select the Extended Cancellation Policy plan during the checkout process on JustFly.comIt costs only $per passenger.To apply your Extended Cancellation Policy and cancel your booking, please call us at*** or email us at***But be sure to do it by the deadline
2- As for the seat selection, I have gone ahead and refund that amount already on your card as a courtesy This was the 16.95$ that was chargedSome airlines allow the selection and some do not at the time of booking.
3-We have requested the statement that indicated the charges to review further as we have no indication of these charges
We look forward to having this resolved for you
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe do apologize for the inconvenience this issue has caused you. We will take that feedback for coaching purposes.
As already discussed with our agent and supervisor, we were able to take
action on your fileYou have decided to cancel the booking and make a new oneThere was a refund offered for the modification fee of 100$ that was already proceeded on September 15thYou should already have this on your card.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Thank you for your help
Sincerely, Susan ***

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your fileWe were told that you were late to arrive to the Philadelphia airport so you were deemed as a no-show by the airlineWe are able to refund the tickets but as our agent has explained, there
would be a penalty fees to pay as seen in our Terms and Conditions.
" Cancellations:If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance."As we appreciate that this is not the resolution you were hoping for, we are unable to refund the requested amount
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Good day MrDodwell,
Thank you for your message.
As discussed several times with our Customer Care Representatives as well as our Supervisor, we are awaiting a response from British Airways now that we have submitted your proper documentation.
We will revert back once we hear
back back from them
Best regards,
Customer Care Team

Good day,
Thank you for your messageWe appreciate your feedback
As discussed with our Customer Care Representative, we have charged the modification fees as advised on the phone call to void your ticketsWe apologize for the inconvenience that this situation has caused you but there is a
review page at time of booking to ensure all
details are accurate before confirmingWe appreciate that there are mistakes made, which is why we have a hour voidable, no charge window for these types of situations There is a modification fee attached to a cancellation thereafter which is what is charged to your
accountThis amount is non-refundable.
There is no action we can provide from our end, therefore we consider the file closed
Best regards,
Customer Care Team

Thanks for your response
I received an email per Justfly.com they say the only change my $dollars per passenger
but they dont reimbursement anything to my credit card

From: *** * [mailto:***] Sent: Tuesday, June 27, 7:AM To: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint *** Hello ***, Thank you for your continuing effort to resolve this matterEven though the business's response stated they are set to call me last me last week, I still have not received a callI'd like to inform you that I've also filed a complaint with the State Attorney General OfficeI request you to continue assisting me to resolve this complaint Thank You, *** ***

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your file and have offered to refund the modification fees as a gesture of good will.
There is no further action provided, therefore we consider the file closed
Best
regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your booking and has attempted to reach you.
There was an error made in the booking and we would like to rectify it so please do reach out to our agent.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we verified your complaint and fileA refund would not be possible in this caseWe have secured you a Future Travel Credit with the airline which was detailed to you in the email
communication.
Whenever you would like to use your credit, please reply to that email and our agent will be happy to assist.
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

From* *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hi ***!
Today March 13, @
I got a call from a a "no caller ID" and learned it was from *** *** of *** and he told me he has proof of the refund to my *** credit card last November 13, 2016, coming from the accounting department of the airline companyI told him that the *** card has been closed since April and that the bank already told us ( me and justfly representative *** that it is not possible to refund to this closed account)Sensing the conversation is just going in circle, I requested *** *** if we can talk to the bank handling my credit card, and he agreedI called the bank and ***, the bank officer, was on the line and talked to *** *** and confirmed that she handled my account ( she was the one I talked to on the phone when I requested for a copy of my billing statement and regarding this problem with the refund) and even manually checked it but she couldnt find any refund in any date in November*** *** sent me the email showing proof of refund that the airline company sent to himThe email does not show the name of the airline company nor the any company nameI only see and understand that my name and the account number endings are in there but the rest are just numbers and entries that I dont understand and not clearly showing there was a refund of He told me that he already did his part by contacting the airline, who was responsible for the refund, and since the airline said they already did, he cant do anything***, the bank officer, still on the other end of the line, again told him it is not possible to refund the money to the closed *** account and that I had already submitted to justfly the necessary documents as proof of "no refunds" and asked ** *** if he would do something about it, be able to give me my refund*** *** answered that he already talked to the airline company, it is like he was leading us to think that it was the airline company's responsibility nowHe offered me the email address of the airline company who sent the "proof" for me to verify with themI refused to talked to the airline company because I did not buy the tickets directly from them nor deal with themThey already told me during my inquiry about this matter that I should talk to the company from which I bought the ticketsI told *** *** that I dont know what is justfly's deal with the airline company or how they do business together but if there is problem like this, justfly should be the one talking, negotiating, resolving this problem with the airline, not me because Im out of itI, on the other hand will talk to justfly, the online company I trusted before I had this problem because I thought they would give me a good service and customer satisfactionWe were again going around the bush in this conversation and
*** had to go so she bid goodbyeI was still on the line, I could hear *** *** voice saying hello but when *** hanged up, all lines were cut offEnd of conversation.
Im reaching out to you because I dont know what to doJustfly keeps on insisting that a refund was completed but the bank officers and my account testify there was none.
What is the next step? Isnt it that Justfly should be the one dealing with the airline company?
Kindly help.
Thank you for your attention on this matter
***

Complaint: ***I am rejecting this response because:Just fly communicated through me via email stating that the airline only allowed credits for tickets until July 5th and my ticket was for July 7thI am rejecting this response because when I called to check on my flight just fly itself advised me that the airport was still closed and that if I wanted to travel I needed to buy another ticket and that I will be refunded for this one due to the unfortunate circumstances at the time, which I didI would not have bought a new ticket to the the same place that I had already boubought one for if it was not for themI need a refund of the full ticket price ASAPPlease advise.Sincerely,Eric*** ***

Good day,
Once again, we apologize for the inconvenience but there is still no change in the outcome of this complaintAs mentioned, as a third party, we follow the airline rules of the ticketWhen calling the airline direct, there may be different rules as they can make their own, however, we have a contract to follow.
There is no further action we can provide, therefore once again, consider this matter closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our customer care representative yesterday, we do apologize for the inconvenience of the information provided by our phone agentFor this particular booking, we have provided the options and you have opted to keep booking as is.
Due
to the error, we have offered a $Justfly credit for flight or hotel booked on justfly.comOur agent advised the details to use this credit, you must book new reservation at full price then call us with new and old reference number to document file
Once the new reservation is booked and you call us back, we will refund as a good will gesture.
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback forcoachingpurposes
As already discussed with our customer care representative, we were able to take action on your fileWe have offered a refund of the seat assignment that was charges
as well as the modification fees for the cancellation
There is no action required on our part, so we consider this file resolved on our end
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our customer care representative, we have refunded the modification feesWe have also offered a Future Travel Credit that can be used up until July 11, When you are ready to rebook, please
give us a call.
Please be advised that it should be same passenger same airline and same destination. Furthermore, there will be the airline penalty will apply with fare and tax difference and Justfly modification fee will apply
At this time we consider this file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
1- $modification fee is refunded back to your credit within business days
2- You can call us before july to use your FTC Before July
3- It should be same passenger same airline and same destination
4- Airline penalty will apply with fare and tax difference
5-Justfly modification fee will apply

Complaint: ***I am rejecting this response because: I understand that the funds where transferred to the airlines but I am willing to accept a credit, or some type of voucher for a later date as none of these options were offered to meJustfly.com is a huge company and I know you can make an exceptionThe consumers are the ones that keep you in business and just to imagine how many other people that this has happen to! Sincerely,*** ***