Bowman Contracting CO

Good day,
Thank you for your message
Upon review of your booking and complaint, our agent has already sent you the required information that was requestedOnce again, there is a credit available until the 4th of December 2018.
There is no further action we can provide, therefore we
consider the file closed
Best regards,
Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Theresse ***

Good day,
Thank you for your messageWe are unable to locate your booking by name, or email addressCan you please provide us with the Booking Reference Number or the email that was used at the time of booking so we can investigate further?
Thank you for your cooperation
Best
regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed the reservation and we notes that there was a call made to change the travel datesYou were offered the less costly option of cancelling the reservation versus having to apply the airline penalties
and fare difference
to change the ticketThis option was refusedWhen another call was made on March 8th, the option to cancel/refund was no longer available since we were past the first 24hrs after the ticket was issuedThere are rules and restrictions attached to tickets by the airline that
as a travel agency we cannot controlOur agent has explained the details and option to you and you had decided to leave the booking in its original state.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As per the investigation of the call from our Customer care representative, she has listened to what the agent has mentioned on the call As we apologize for the inconvenience that the situation
has caused your travel plans, there was a clear indication that there were fees attachedThat unfortunately, the ticket is non refundable and non transferable
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we have reviewed your booking and this purchase was made online by yourselfOur Agent has sent the detailed information that was pulled from your booking that shows there was no cancellation
insurance purchased on this
bookingThe flight chosen was a non-refundable one therefore we cannot offer the refund you are requesting.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
We were not able to take action on your file as per the discussion with our customer care representativeWe have listened to the call as you requested and there is no mention or question
concerning the charges or seats or baggage
There is no action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team***
Thank you once again in advance
Sandy

Good day,
Thank you for your message
We have reviewed your file and can see that our phone agent has already offered to refund the seat charges as requestedIt was processed on July 10th so it is that you have not seem it as of yet.
As we have already processed this refund, there
is no further action we can provideWe consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your message
We are working on your file and will revert back shortly
We thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer care representative, we have reviewed the booking and have listened to the call recordingThere was no mention of the lengthy layover therefore you were not aware
Due to this fact, we have offered the exchange and have refunded
the difference in the price
We do apologize for the inconvenience that this may have caused you
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we have reviewed the bookingWe have the notes stating the consent of the charges, however, we have offered the refund as mentionedThe amount discussed will be refunded back to he original form of payment at the time of the booking.
We consider the file closed
Best regards,Customer Support team

Thank you for your message. We have reviewed your complaint and booking and apologize for the inconvenience causedWe are going to give the customer the benefit of the doubt and have the 2x void fees (USDtotal) refunded today.There is no further action we can provide, therefore we
consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message
We have reviewed your file as you know and have contacted the bank with you on the lineWe apologize for the frustration that this situation has causedOur agent has made the proper verification with the airline and we show the refund that was processed on November
13th, We do acknowledge that this card was inactive since April, as you have mentioned, but this is something that needs to be verified by yourself and the bank to track where this refund wentThat being said, on your behalf, we are in contact with the sales
representative to see if perhaps, due to the fact that the card was inactive, they may have returned the fundsWe will revert back as soon as possible with their response.
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you once again for your message
As previously mentioned, we are an agency that abides by the rules put in place by the airlines. We are not aware of your travel plans so would not think anything of the length of stay as you mention
The review page before confirming a booking is there to avoid the issue such as this oneThese tickets were non-refundable as also stated at time of booking
You are welcome to escalate this further but the details of the booking remain the same and will be put forward to the attorney as well
For these reasons, there is no further action that can be taken and we consider the file closed
Best regards,
Customer Care Team
***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the refundYou should have
already received this in your account or will very shortly. There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

***, JOYJIT
Response:
Good day,
We apologize for the lack of response here however our customer care team has been in touch with you directly
As mentioned, we have reviewed your booking and have found the issue was with the Visa During that conversation, our agent advised we could refund the tickets for a total refund amount of 4076.26$You had agreed to this and mentioned that you had seen a price with Emirates and were booking it at the same timeOur agent had advised you that the fee of 450.00$ was going to be charged
We had offered to refund the 450.00$ modification fee that was charged to the credit card to process the refundHowever, before we can refund this we would need a statement from you and your bank that mentions that the chargeback will be cancelled With a chargeback on file, we are unable to offer any type of compensation until that is cleared with your bank
We do apologize for the inconveniences and issues this has created you
There is no further action we can provide until that has happened and it has been months since the email was sent with these details, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We apologize for the delayOne of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per your discussion with our customer care representative, we have offered to refund you the cancellation fees as a gesture of good will.
At this time, there is no further action that is required, therefore we consider the file resolved
Best
regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and cancelling the ticket with the wrong name was the only right thing to doWe understand the frustration that this has caused you, however, since it is an online-made
reservation, the agency cannot be liable for the data entered by the customer, the review page before confirming a booking is there to ensure all the passenger information entered is correct
We are unable to offer the refund you are requesting as the charged agency fees were consented for at the time of the transactionAlso, the agency fees are described in detail on our Terms&Conditions page.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message
As discussed with our customer care representative, we have reviewed the file and investigated the claimYour flight from Houston to Singapore and back did have a technical hidden stop en-routeUnfortunately the system did not flag these
hidden stops within the itineraryWe apologize for this inconvenience and have refunded the USDin transaction void fees back to the original form of payment todayThe funds should be credited within the next business days
We appreciate your patience and understanding
Best regards,
Customer Care Team