Bowman Contracting CO

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking.
We will revert back shortly with a response
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon review of this booking, you phoned in to let us know that you missed a leg of your flight which is tagged as a No-show at the airportGenerally, the airline will automatically cancel your entire trip and the entire value of your
tickets will be lostUnfortunately, under no circumstance will a refund be possibleIn a minority of cases, your fare may be eligible for the re-booking of your tripThe agents informed you of this when you phoned in and tried to get you as much of a refund as possible with the unused taxesYou had agreed with this option
There is no further action we can provide and that refund amount discussed will be processed back to the card that was used at the time of booking
We consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for your message. As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience causedUpon verification, we can confirm that the booking cancellation was done online by the passenger on our self-serve portalThe
cancellation was not processed over the phone with a live agent and the customer consented to the charges of x $($justfly cancellation fee per person)
Please find attached an example of the self-serve check-out screen that any customer who would need to cancel the booking seesThe booking cancellation will not be processed unless the passenger selects the "I understand that I am about to cancel my booking and agree to pay the cancellation fee of $xxx.xx"
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message.
As mentioned on the call last week, we are unable to offer the refund you are requesting due to your ticket being non-refundableFurthermore, you have requested to cancel one portion of your ticket and leave the other in tactIf there is a medical
issue and you are not able to fly, then this would pertain to both portions of this ticketWe do apologize but the rules of the ticket stipulate it to be Non-refundable.
There is nothing further we can offer, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
We are not able to process the refund as you have also put through a Charge back with the bankWe are not able to touch the file with this in process
Therefore we are unable to action anything on this complaint as that was not yet settled with the
bank.
We consider the file closed
Best regards,
Customer Care Team

Good day,Thank you for your message.One of our customer Care Representatives is currently reviewing your booking and complaint.We will revert back with a response shortly.Thank you in advance for your patience.best regards,Customer care Team

Good day,
Thank you for your message and feedback
As discussed with one of our Customer Care Representatives, we have reviewed the booking and the Future Travel Credit that was issued.
This change in flight details comes directly from the airlineAs an agency, we do not make schedule
changes
We have verified with the airline to see what can be offered with the travel CreditWe confirmed on your behalf that you do not need to go to Palm SpringsThere is still a penalty fee that will come when re-booking as well as any fare difference from the original ticket. Please do reply back the the direct email with the flight details you wish to proceed with when ready
We do apologize for the inconveniences incurred regarding this issue
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care team

Complaint: ***I am rejecting this response because:
*** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***To: Revdex.com
To: Revdex.com
Here is my response to the message:
Not satisfied!
The bank already checked and verified that there was no refundMy bank representative spoke to Justfly supervisor and management representative twice regarding this matter and informed them that there was no refund on my account as the account was closedThe missing refund should be investigated by Justfly with their accounts representative to locate where the refund went to.
I have been requesting this refund for the past months and have been passed to different people and explaining over and over again but still unresolved.I am very grateful for your help in getting this matter resolve and I appreciate it!Sincerely,*** *** ***
Sincerely,*** *** ***

Good day,
Thank you for your messageWe do apologize for the miscommunication from our phone agentWe have contacted the airline to advocate on your behalfThey have informed us that you have attempted to call them directly for this refund and have mentioned that they and
we need to follow the
ticket rulesThis ticket was non-refundable The information below are the fare rules which we need to abide by
We understand that this is not the outcome you were hoping for but there is no further action we can provide in this matterWe consider the file closed
C A N C E L L A T I O N
-- ANY TIME -----------------------------------------------------TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND-NOT PERMITTED EVEN FOR MEDICAL REASON-FOR NON REFUNDABLE TICKETS THE -YR-SURCHARGEWILL NOT BE REFUNDED.-WHEN FARES ARE COMBINED THE MOST RESTRICTIVECONDITIONS APPLY-THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINSNON-REFUNDABLE.-NO- SHOWTICKET IS NON-REFUNDABLE IN CASE OF NO/SHOW
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedThe refund was processed and should appear on your account shortly if its not already.At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
CONSUMER CALLED TO SAY HE CONSIDERS THE MATTER RESOLVED

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was able to contact the parent company which facilitated an immediate refund, the money has been received
For your records, I had contacted the said airline and was informed no such confirmation was requiredSince I purchased tickets from JustFly - they were free to refund those tickets
Thank you so much for helping, I'm sure contact from BB helped speed this up.Sincerely, Ellen ***

Good day,
Thank you for your message.
As we appreciate the frustration in having the prices change when trying to bookThis is something that we have no control over as a travel agencyAs stated in our Terms & Conditions:
'All prices displayed on our website are subject to change at
any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirline and other travel suppliers may change their prices without notice.'
I have included a copy here within for review
There is no further action e can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Better late than never, I have to say that I am disappointed with you services but I am positive that you guys can do better and refund amount sincerely inside the time frame determinedAnyways thank you for all the help and I hope this delay doesn't happen with anyone else.Sincerely, Anirudh ***

Complaint: ***I am rejecting this response because:
Unfortunately no, the response was not adequateThe company stated their reason for "doubling" the price of the ticket was because it was/is Delta's policyThere are two reason this is not true; 1) I have been a Delta Rewards member for years and have never experienced anything close to want experienced with Jusfly when I had to cancel, 2) I went to the airport to discuss situation with Delta at the Jusfly's request and Delta informed me that doubling the price was not their policy and I need to take my concerns back to Jusfly.Jusfly refunded my $for cancelling my flight which to me is a slap in the face and a devious action of flipping the blame to the customer and keeping the higher of the two fees! I never wanted the cancellation fee refunded to me ...I cancelled my flight therefore I pay my feeI want to be able to use the voucher THEY gave me for a new flight without them doubling the price, or, refund me the money for the value of the voucher
Two supervisors at Jusfly gave me their employee numbers at my requests both were false. Both supervisors said only new customers to Jusfly will receive the ticket price shown on their site. I would be require to pay the doubled ticket price
Sincerely,Rita ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your file and will revert back shortly
Thank you for your patience.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Jennifer ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all
the components of your trip (dates/price/flights, etc)This extra step is to avoid errors
The booking was made with the name that you entered. Furthermore, there was an email confirmation sent on the day of booking where if we received the call right away, we could have worked with the airline on the feesThe call only came in 14th of November.
Due to this fact, we are unable to provide any changes without fees applying
There is nothing further we can offer, therefore we consider the file closed
A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
Thank you for your messageWe use the feedback for coaching purposes
As discussed with our Customer Care Representative, we have reviewed your fileWe apologize for the inconvenience that the omitting of the seat assignment fees has caused you.
We have gone ahead and processed
the refund as mentioned for the fees that were chargedYou should see the refund shortly on your card
There is no further action required, therefore we consider the file resolved.
Customer Care Team