Bowman Contracting CO

Complaint: ***I am rejecting this response because my bank has no record of the refund being submitted for processing and no documentation has been provided to show that they have refunded the money. Sincerely,Meaghan ***

Complaint: ***I am rejecting this response because: I’m wanting a valid response with payment due to their subpar practices.Sincerely,Chianti ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still have not heard back from JustFly about my $RefundI am still very upset with this companySincerely,AndrewWong

Complaint: ***I am rejecting this response because:
Please let me know when they come up with a reply
Thanks,
JPSincerely,Joseph ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Mickey ***

Good day,
Thank you for your message and feedback.
Upon review of your booking, yes it was cancelled well within the hours of bookingHowever, as seen in our Terms and Conditions, there is an agency fee that is charged upon any cancellation.
That being said, we have now
refunded the two fees that were charged back to your credit card as a one time gesture of good willThis refund was processed today and should show on your statement within the next days. Please do keep in mind that for and future bookings
and/or cancellations, this courtesy will not be offered.
We now consider this file resolved
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe Justfly team contacted me and will mail the check for the balance amountSincerely, Meghna ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a price that you have accepted by the phone agent before any confirmation or charges were placedWhen you phoned back to cancel, your card was not
functioning to be charges the cancellation fees and we were awaiting once more to have your consent before passing any charges on the card.
A representative from our Customer Care Team has contacted you to explain the options and outcome of this claim to you in order to resolve
There is no further action I can offer on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI am not yet able to confirm if the refund has been received, as it would get applied to my credit card. My new statement has not yet been received, but I will assume in good faith that the business has in fact processed the refund. Sincerely, Edward ***

Good day!
Thanks for sharing the details of your recent booking experience with us
As mentioned by our customer care representative, we do apologize for not being able to have the name correction you were requesting.
Charges have been voided and will fall back into your
account There will not be a refund since the amount was never chargedThere was a pre-authorization charge pending that was released.
Hopefully the pre-authorization hold has been released by now
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will revert shortly with a response
Thank you in advance for your patience.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:This situation should have been settled prior to my departure and they never got back to me in a timely manner even though I was told my file would be marked as urgent and completed within a certain time frame and that time frame was not adhered to.Sincerely,Amanda***

Good day,
Thank you for your message and feedback.
Upon review of your booking, the ticket was already voided and the charge will fall back on your card within the next couple daysAs seen in our Terms at the time of booking:
Prices
All prices displayed on our website are subject to
change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice
If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized
Thank you once again for your feedbackWe consider this file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer care Representatives already reviewed this file when you called into our call center. As she has informed you, our agent had provided you with several option to help with the airline schedule changeThe option were provided for
a full refund of the ticket, a use of the ticket for a Future Travel or to travel with the schedule change given. There was a refusal to all options, a request to leave the booking as it was and then a no-show to the flight on the day of travel.
This ticket that was purchased was non-refundable therefore it has lost its value now that it was tagged as a no-show by the airline.
There is no action we can provide as the rules come from the airline.
We consider the file closed
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge as our agent has advised youThere was a pre-authorization hold, which never became a charge because the transaction was voided.As a travel
agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now. There is no action required on our part, so we consider this file resolved on our end.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
As stated by the Justfly*** representative I should have received the refund by today Friday February (which is the end of the week)However it still does not reflect in the credit card account as pending and when I contacted the credit card company to check with them, I was advised that there has NOT been an attempt to credit the money
Justfly*** has yet to contact me even after I called many times to speak with George and requesting a call backI don't even get an apology from them
I do not consider this issue resolved until the refund has been processed by my credit card company.Sincerely,Karine ***

Good day,
Thank you for your message and feedback
Upon reviewing the bookings that were attempted, there were no actual, physical charge on your cardThere were a couple of attempts but they were declined. See the message below that appears on the attempted bookings.
There was no
hold on the funds as the transaction was declined therefore you would need to clarify this with your bank
There is no further action we can provide and consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:there
is really no action other than them saying they are working on a resolutionNothing was mentioned as to what kind of resolution they are working onNo one has tried to call or email me from justfly. Sincerely,Maria *** ***

Complaint: ***I am rejecting this response because: They just blew both of us off, they know neither you or I can do anything.Sincerely,Mark ***

Hello,
I continue to get blown off by JustFly.com regarding the status of the refund of $5,for airfare after our flights were cancelled on 9/29/17. I was assured on 9/30/by the JustFly representative that our refund was confirmed and would be forthcoming in 2-weeks
It is now almost weeks, and they still are claiming they do not even have a response from the airline as to whether it will refund our money at all; contradicting what they told me in September
What is my next step? I am losing time at work (I'm an hourly employee) trying to track down our money
Thank you for your assistance,
-Patti***