Bowman Contracting CO

Complaint: ***I am rejecting this response because: Justfly*** contacted me via phone on Thursday June 9th in regards to this complaint Lady said she was going to listen to the audio of the transaction between their sales agent and myself and would contact me the next day We agreed she would call around 1:pm on June 10th She never calledIt's been an addition hours since she was suppose to call back and still no phone call.Sincerely,David ***

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your booking and have offered you a refund of the Cancellation policy as well as the modification fees as a onetime courtesy
This booking and option was chosen by you on
your booking and the details were included with the option that this was to be cancelled within hours of booking
The amount should be back on your card or will be shortly
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Once again, we are only attempting to get a refund on your behalf but this is not guaranteed. Our Customer Care Representative has explained all to you already on this matter.
We will revert back once we hear a response from the airline.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per your conversation with our Customer Care Representative, we have gone ahead and refunded the 75.00$ for the modifications as a good will gesture.
At this time we consider this file resolved.Should you require any additional information, please do
not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day Keri,As per the conversation with our Customer Care Representative, kindly be advised that the name was corrected without any additional cost.You can go on American Airlines website to print the ticket
At this time we consider this file resolved.Should you require any additional
information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Complaint: ***I am rejecting this response because: At this time I have just checked my mail and I have no refund My original request to Justfly was to place the refund in my PayPal accountI was told I would be contacted within days of my complaint to themI have not been contacted via phone , email or mail to resolve thisI received you correspondence and have been waiting patiently for justfly to provide me with my refundI have not received my refund as of today's date. Sincerely,*** ***

Complaint: ***I am rejecting this response because: Again after calling customer care team several times , they tell me the same reason to wait for more hours.If you say that its in process kindly give me the exact date on which I will receive refund
I am seriously tired of your stories and unfortunately you have take way more than enough time and still I am waiting for refund.Sincerely,Anirudh***

Good day,
Thank you for your message.
Our customer care representative has given you the option of Future Travel Credit that would be available to youAfter review of the file, this is the information that was provided at time of booking and not a system error as mentioned in your
email.
As mentioned, there is nothing further we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Jane***

Complaint: ***I am rejecting this response because:
They are offering to remove the seat charges which are $and we will accept this due to being mislead about seat charges however, there is still a difference in balance in the amount of $we also want returned due to our original receipt stating the total charges for the trip was $1,yet JustFlt*** took it upon themselves to then charge our credit card $1,with no explanation
***
On the Akron, Ohio Revdex.com site, they make note of
Sincerely,W*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Anabel ***

Good day,
Thank you for your message
As per your discussion with our Customer Care Representative, we have advised that the tickets are valid for Future Travel Credit until the 22nd of March There is a penalty from the airline that is applicable as well as the fare difference.
We
have however offered a refund on the modification fees as a gesture of good will.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Team, the destination was the one that was chosen at the time of bookingOur cancellation fees is always applicable even within the first mins as seen in our Terms and Conditions that were agreed
to.
That being said, for this one time occasion, we have refunded the cancellation fees for both passengersThe refund will appear back on the card used at the time of booking within days
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We apologize for the delayOne of our Customer Care Representatives is currently reviewing your comments and booking
We will revert back shortly with our response.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I had no business with justairtickets*** before contacting the JustFly*** representative to cancel my flightThe JustFly*** representative is the one that purchase a ticket with justairtickets*** in my nameThe theory the company seems to be floating is that I somehow mistakenly called the wrong company and booked a second flightI'm a computer systems engineer - I am able to determine which website I purchased my tickets from and locate contact information for themThey have no reasonable explanation why I would purchase a set of tickets with them, then inexplicably book the the same flight a day later with a completely independent company and then immediately cancel itI have already talked with JustAirTickets.com and they agreed that the purchase wasn't legitimate and refunded me the $cancellation fee they charged meAll my issues with justairtickets.com are resolved
Justfly*** is a ticket re-seller that makes a profit off third-party booking of airline ticketsThe idea that their representative would try and sell me a ticket from another vendor if they didn't have any available is actually exactly what you would expect a re-seller to do JustFly.com obviously has little positive control or record keeping on its agents
The only resolution to this situation I would accept is a refund of $(cost of the ticket minus the $cancellation fee)Any equivalent credit would require me to have further dealings with the company, which I do not wish to do.
Sincerely,Paul ***

Complaint: ***
I am rejecting this response because:I do not want this compliant case to be closed as it is nowJustfly.com has been holding my the sum of $($for tickets and seating fee from original purchase and $charge on 05/17/17) which I am trying to cancel with no or minimal cancellation feeI was told by Justfly.com supervisor on 05/17/that I will be charged $for cancellationAs I have notified, I received a call from Justfly.com representative two weeks ago on 05/24/in which he mentioned that he will listen and review my conversation with the agent when the dispute occurredI agreed that Justfly.com will be continue listening to our conversation with the intention of resolving this matter
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending receipt of said refund
Sincerely, James ***

Good day,
Thank you once again for your feedback
The car rental is independent from our flight tickets with their own rules and regulationsWe apologize for the inconvenience but if they are not willing to offer a refund, that is within their discretion.
We are still not able to offer a refund in this matter.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Houston ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent bookingWe sincerely apologize for your loss
Our Customer Care Representative has confirmed that we have received the approval from Copa airlines to refund your ticket due to the death of your Father
The
refund will be processed and should appear on your account within 6-weeks
At this time we consider this file resolved.Kind regards,
Customer Care Team