Bowman Contracting CO

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back as soon as possible.
Thank you in advance for your patience
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As per the conversation with our customer care representative, he has confirmed that it is not possible to have a name correction due to fare rules We have spoken with the airline and they have
noted the information in file so that should be ok when you checkin
The other option would be to cancel and get new tickets which would incur some fees
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: ***I am rejecting this response because:
Everything has been submittedYou have my credit card statementThere is literally nothing left for me to doThis is a jokeThis is a dispute over a relatively small amount of moneyThis is no way to run a companyCHECK YOUR EMAILI've submitted twice nowSincerely,Vito***

Good day,
One of our Customer Care Representatives is reviewing your booking once more concerning your comments.
We will revert back shortly with out response.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I have not been contacted by the airline and have not been reimbursed for the cost of the replacement tickets
Sincerely,Gretchen ***

Good day,
Thank you once again for your email
As previously mentioned, we have released the funds from our endThere was no physical charge to your credit card as the tickets were voidedThe pre-authorization of the ticket amounts were released when the call came in
Again, this is not a refund that you are expecting and rather the amounts to disappear from your card.
There is nothing further we can offer here and consider the file closed
best regards,
Customer Care Team

Good day,Please provide the booking details related to this claim.Best regards,Customer Care Team

Thank you for your message. As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience causedUpon verification, we can confirm that your credit card company already requested the refund and it was validated
Kindly contact your financial institution for more details. There is no further action we can provide, therefore we consider the file closed
Best regards,Customer Care Team

Complaint: ***I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelledI have been waiting nearly months for a resolution from JustFly, and they told me *** *** cannot refund me because they are in debtThis is not an issue with *** ***, this is an issue with JustFlyI was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFlyI need this refund to happen -- this isn't $50-100, this is over $1,that I have been missing for more than months. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Good day,
Thank you for your message
We have reviewed the two bookings that came in under your name and they are both inactive flights The bookings were never confirmedThe transactions you are seeing are pre-authorizations only for the tickets and since both were declined, there could
not have been
any charges going throughThis amount will fall back on your card if it hasn't already.
There is no action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: this does not address the issue that this business does not take care of customers when there is an error made on the website there should be a full refund policy if done within hours of booking just as Expedia and all major airlines do in that situationThey charged me for an “extended cancellation policy” when I didn’t knowingly authorize it when bookingThe same hour I booked the flight on the website I noticed an error in the dates and called them right away to fix it and was told I would not be able to cancel without being charged fees even though I just booked it less than an hour before I called.Sincerely,Angela Carney

Good day,
Thank you for message and feedback
As previously stated by our Customer Care Representative, even though the airline is not willing to accommodate your request, we will offer the refund
Due to these circumstances, we are offering this refund as a one time gesture of good willThe
cheque was already mailed out.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and trying to retrieve the call.
We will revert back once this has been completed.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We reviewed your comments and bookingThere is no physical charge made on your credit card for this bookingThe card did not go through and the booking was abortedThis amount you are seeing is a Pre-Authorization as our agents have explained to you
on your call
This amount will fall back to the credit card that you have attempted to make the booking withThis may take up to business daysYou may speak with your bank for more details
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have heard back from the company who informed me that they are in the process of issuing a refund - I had sent them the receipt for the extra charges.Sincerely, Carol ***

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and get the waiver from the airline to have them process the refund as you requested The refund was processed on November 24th and and should appear on your account
within 6-weeks directly on your card.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Brenda ***

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and booking and has some questions to better understand the resolution you are seekingHe has sent you an email as well as phoned with these questions in mind.
Please do respond to
the email so we can move forward.
Best regards,
Customer Care Team

Complaint: ***Hello,
For now, I would appreciate if this claim could stay openAs they stated, I have been refunded the $service chargeHowever, I have been informed that it will likely take many months for a $refund to be sent my way, and I would like to make sure this actually happensOver the phone, the representative who called me told me that the amount to be refunded to my closed bank account was already "Processed," but that it takes 6-weeks to make it to the bankFrom there, they'll wait for the bank to send them back the money, and they claim that once they receive that, they'll send me a check
As my refund is still incredibly futuristic, I'd appreciate if the claim could stay open until the refund is actually sent my wayThank you
Sincerely,Valerie ***