Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback forcoachingpurposes
As discussed with our customer care representative, we have offered to refund the modification fees per person as a good gestureWe have informed you of your options
on cancelling and are awaiting your response to process with changes.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,Thank you for your message.One of our Customer Care Representatives is currently reviewing your complaint and bookingWe will revert shortly with a response.Thank you in advance for your patience.Best regards,Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,*** *** ***
this is all a lie, they decline the ticket upon purchase and when I realized it was declined the price went up, I inturn went to *** and try to buy the ticket using same card and that's when I realized the card was charged by justfly, and the amount they held was not the amount that the ticket was that they declined It was an all together different amount Then they locked my card up for days and caused me unnecessary grief and a overdraft fee because I had bills coming out of that account that they were ever authorized to holdI talk to management over and over and they promised to release the fund, they spoke to my bank and confirm they were sending fax to release the holdAnd each time they lied, they are a fraudulent, lying company and their customer service is nothing to be desiredAnd I will make it known everywhere about the horrible service and how they stole my money with no causeThey stated I didn't have funds and decline my ticket, but turned around and held my funds before the decline of my ticket that was totally a different priceFraudulent lier and thief And now they want to decline any ownership to creating hardship for meAnd I am really upset about the behavior of the lying management

Good day,
We apologize for the inconvenience in the delay but the cheque was only mailed out yesterdayYou will receive it within the week
Thank you for your understanding
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: This is not a full response, just an acknowledgment of receipt of my complaint
Sincerely,Jennie ***

Good day,
Thank you for your message.
One of our customer care representatives has reviewed your booking and callThis was a booking made online and the name was misspelled by yourselfOur site also mentioned the modification fees for a correction or cancellation
For this one time
courtesy, we have refunded the complete modification fees to your card as requested.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will await their response.Sincerely, Sharon ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and complaint and have tried to contact youHe has sent over several emails as well
The airline had suspended your ticket from Chicago to Miami due to the fact
that you did not show up but your return ticket is still open for useTo be able to use this ticket now however, there is an airline penalty plus any fare difference on the new ticket as per the regulations of the airline
There is no further action we can provide unless you want to phone us back to rebookWe consider this file closed
Best regards,
Customer Care Team

Good day,
As I appreciate the inconvenience that this lengthy process is taking, we are in attempts to get a response from the airline for just as long
We will be sure to reach you once we have the response
Best regards,
Customer Care Team

Good day ***,
As we apologize once more for the inconvenience, we are not able to offer any further compensation as the fees are coming from the airline
There is unfortunately nothing more we can assist you with but we need to abide by the airline rules concerning changes on a booking
We consider this file closed
Best regards,Customer Care Team

Complaint: ***
I am rejecting this response because I was told that when I called at 8am the next morning to cancel the flight (within hours of booking) that I was early enough to cancel and was charged a fee to cancelRegardless if this fee was refunded afterwards, you commited to refunding me and it is poor business practice to change your mind and cancel a refundYou can ensure your employees do not do this again but I am requesting a full refund for the amount of the flight
Sincerely,
*** ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all
the components of your trip (dates/price/flights, etc)This extra step is to avoid errors
In case of errors, we offer the void period which was not used.
We apologize for the inconvenience but we are no table to compensate you due to this.A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and have concluded that there was a system error with your bookingDue to this fact, we have gone ahead and processed the refund as requestedThis was processed this week and
you should receive the funds within a couple weeks.
There is no further action required on our part, therefore we consider the file resolved
Best Regards,
Customer Care Team

Good day Francine,
As per your discussions with our customer care representative, the ticket was refunded for your due to the involuntary schedule change As a gesture of good will, we have also offered this with no penalty or modification fees
There is no action required on our part, so we
consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your booking.
We will revert back to you shortly
Best regards,
Customer Care Team

Good day,
Thank you for your message
As we are sympathetic to your situation, we do not make the rules of the ticketAs an agency, we have reached out to the airline on your behalf and were told that you would need to go through their proper channels to apply for a refund for the unused portion
of your ticket
You were advised to make the changes to your ticket, that there would be fees implied which you were not amendable for.
For this reason, there booking remains the same and there is nothing further we can do
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As previously mentioned, the refund for the seat assignment was already refundedI have attached your invoice here within It was processed on May 9th
As for the tickets being charged twice, again, we had investigated and confirmed back to you that there was a error in the reservation system which caused the duplicatesAfter review and confirmation with our supplier, there was a refund requested to be put back on your cardThe delay is suppose to be weeks but can be longer at times with high volume
The amounts of $and $have been refunded for this file
We have done our part in this file and now consider it resolved
Best regards
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Why do you put HOUR CANCELLATION in bold print without also putting WITH PURCHASE OF TRIP INSURANCE, instead of hiding this information in a tiny grey icon? You lead the consumer to believe that your business is the same as the others on Kayak that respect the hour policy without charging a feeYou know that you are trying to cheat the customer by not being straight forward
Sincerely, *** ***

Good day,
Thank you for your message and feedback
As mentioned, one of our Customer Care Representatives is currently reviewing your booking and awaiting a response from the airline to be able to proceed with a refund if they accept.
We will revert back as soon as possible
best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team