Bowman Contracting CO

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have investigated your complaint and file we have offered a refund that is already in process to be returnedPlease refer to the email that was sent by our agent for all details and
breakdowns.
We apologize for any inconvenience caused to you and your travel plans
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer care Representative, we have verified and there is no travel advisory in place for you on this ticket that was bookedIf there is no official advisory, the rules of the ticket would apply which are
non-refundable.
The only option of refund would be the unused taxed for YQ and you have refused the optionThe ticket is as it stands
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, our agent reviewed the booking and the ticket that was purchased is non-refundableWe have offered a Future Travel Credit but there are fees to pay in order to be eligible to this including that
modification fee as stated in our Terms and Conditions.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,Ellis ***

Good day,
Thank you for your messageWe use the feedback for coaching purposes
As discussed with our Customer Care Representative, we have reviewed your file and apologize for the inconvenienceWe have listened to the call and our agent provided the incorrect information about the
Insurance.
We have processed the refund for the penalties by check as mentioned, this may take up to weeks to receive back.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you once again for your message.
As previously mentioned, this booking was nonrefundable and the only way to be able to salvage some of the fees is to offer a Future Travel CreditThis is clearly stated on the website when a cancellation is initiated.
There is no option for a refund on this ticketPlease do let us know if you need assistance in using your credit.
We consider the file closed
Best regards,
Customer Care Representative

Good day,
Thanks for sharing the details of your recent booking experience with us.As per your conversation with our Customer Care Representative, we were able to take action on your file, and process the refund as you requestedThe refund was processed and should appear on your account within the
next weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because: ??ey ?old ?e on jan ??a? ??ey were ?end?ng ?? o?? ??en? w?ll no? ?a?e ?ay co?pla?n? down now, ??nce ??ey ?ave aga?n ???? ?n?or?ed ?e?? and w?en ? ge? ??e ree??er??en? ? w?ll con??der ????an??
Sincerely,Lori ***

Good day,
Thank you for your message
There is already a file opened about your refund in Complant ***There is no reason to have a second complaint open for the same bookingYour refund was approved and is in the process of the accounting department.
We will ensure it gets sent as
soon as possible
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Of course you are considering this case closed. I just went on again to try your site out, and the SAME thing happened.Sincerely,Timothy ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the refundThe refund has been
processed and should appear in your account shortly if not already.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Unfortunately I didn't get any response from JustFlyThey kept ingoring my emailsAs of today, I didn't receive any reimbursement

Good day,
Thank you for your message
As discussed several times with our customer care representatives, we have explained that the airline allows a name correction for a maximum of letters and not a complete nameWhen the option of cancelling the tickets was approved by yourself, the agent was
sure to
mention that this is a non reversible action and the tickets cannot be reinstatedYou accepted this option as well as the penalties involvedAs a gesture of good will, we have offered to reimburse the amount of the modification fees to help compensate for the inconvenience
of this situationWe have not heard back from you since
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Sandy

Hi ***,
The bank teller inside the bank deposited the check and it appears to have been credited to my account without a problem
I think we can (finally) close this complaint
Again, thank you for all your help
I wouldn’t have been able to resolve it by myself
Sincerely,
*** ***

Complaint: *** I am rejecting this response because: I did not agree with just fly regarding the refund that they offered. I have been in communication with the customer care team via email but can not reach anyone by telephone. This was escalated to another individual who was to call me by telephone by I have been waiting for over a week for a return phone call. I have followed up with several emails with no response as to when I will receive a phone call. Additionally, I have seen no refund activity on my credit card. The hour refund rule enacted by the US DOT, requires airlines to allow passengers to cancel a non-refundable booking or reservation with in hours without penalty. So when a customer is booking a reservation Just Fly, you are prompted with an extended cancellation policy which leads one to believe that you can make cancellations/ adjustments beyond the hour period permitted by DOT regulations. I found the advertising of this extended cancellation policy to to be extremely misleading and unethical. Why are they charging a consumer for something that is enacted by the DOT. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***The 24-hour refund ruleIn 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we have offered to refund our modification feesWe have communicated with the airline on your behalf to get a waiver to refund but it was done too late as it need to be done
before the exchange
There is no further action we can provide, therefore at this time we consider this file closed
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response
Thank you in advance for your patience.
Best Regards,
Customer Care Team

Good day,
Thank you for your message
Yes we understand that it was an Siberia Airline flight bu tit was still operated by Air BerlinAs stated previously, we have attempted at getting you a refund but it is not possible due to their situation.
We do apologize for the inconvenience that this ordeal has caused youOnce again, you may attempt to go through your bank to receive some of the cost back
There is nothing further we can do in this case and consider it closed
best regards,
Customer Care Team

Good day,Thank you for your message.As mentioned by our Customer Care Representative, we have already refunded the modification fees and have offered to cover the airline penalties for your Future Travel CreditYou have refused this option and have let our agent know that you will start a charge
back with your bank.In that case, there is nothing further we can offer, therefore we consider the file closed. Best regards,Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.As already mentioned by our Customer Care Representative, we were able to take action on your file, and process the refundThe refund was processed and should appear on your account within 1-billing cycles.At
this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team