Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI understand that I will receive a refund of $20.00.Sincerely, Nijole [redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
We apologize for the inconvenience that the flight times have caused youWe are in communication with the airline to see what we can offer and will update you soon
Kind
regards,
Customer Care Team

I do not accept this as I cannot purchase a replacement ticket at this late date for anywhere near the priceI have non refundable hotel and tour costs already incurred$does not help
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Good day,
Thank you fr your message and feedback
One of our Customer Care Representatives is currently reviewing your booking and complaint.
He will revert back shortly with his finding
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund for the fare differenceWe apologize for the error that has occurredThe refund is in process and should appear on your account shortly.At
this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because: It was never explained to me - nor was there anything stating such on their website!Sincerely,Danica ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease be advised that I do not accept this as the FINAL determination.Sincerely, Robert ***

Complaint: ***I am rejecting this response because:
I requested to receive the audio file of the customer support phone interaction at which point I was given an email address to submit my request toI did so and never got a replyTheir customer service continues to fail and only reinforces my claim of them being difficult and misleading. Sincerely,Brandon ***

Good day,
Thank you for your message and feedback
As discussed with our Customer care Representative, we have investigated your booking and came to the conclusion that there was a slight system glitchWe have already provided this feedback to our IT team to ensure this does not
reproduce.
Due to this error, we have offered you the refund you were requesting which was processed last weekThis refund must already show up on your card or will very shortly.
Once again, we apologize for any inconvenience this has caused you and now consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We kindly request once more time for more details on this bookingWe have no bookings with the information provided in this complaint.
Without this information, we are unable to investigate and we will have to close the compliant.
Best
regards,
Customer Care Team

Complaint:***I am rejecting this response because:
I purchased the ticket from justfly.com and no party is ready to accept any responsibility , neither the airlines nor the travel agency. In the end, we are the ones, who had to go through this ordeal, with a $hole in our family budget. And there was no mistake on our part. We did, all we could to make sure, we are able to take the flight offered by justfly.com in the reservation.
Unless, I get appropriate compensation, I will not accept any response from anyone.Sincerely,Parminder ***

Good day,
Thank you for your message.
Once again we apologize for the delayThis is not in our hands to refund right awayWe are awaiting news from the airline which sometimes has longer wait times due to volumeWe assure you that we are doing our part in communicating with them and will revert back once we have more news
Best regards,
Customer Care Team

Good day,
Thank you for your message and
feedback
As discussed with our phone agent yesterday, we have offered a one time courtesy credit of the seat assignment feeFor future reference, before confirming your booking there is a preview page to ensure all is correct with your booking which also stated the charges before moving forward.
Your refund should be showing back on the original form of payment within business days.
We consider this file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our customer care representatives is currently reviewing your complaint and booking
We will revert back shortly
Thank you for your patience.
Best regards,
Customer Care Team

From: *** *** *** Sent: Friday, July 14, 5:PMTo: info ***Subject: Follow Up on Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint ***
Hello,
I have received couple of emails from Justfly*** customer service person stating that they will not honor my request of full refund. They are claiming that they have the documentation that proves that I confirmed July 20th date. I deeply concerned about their business practice, attitude, and indifference. I know that I have selected the correct return date online to be June 20th not July 20th
Could you advise if there are further action that Revdex.com could take on this? If not I would like to report them to Attorney General’s office as I feel that I have been frauded
Thank you for all that you do for the consumers
Sincerely,
*** ***

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and unfortunately, your ticket is not exchangeable or refundableOur phone agent mentioned that to void your reservation we would have to charge a 75$ fee
Furthermore, this is all mentioned in our terms and conditions and when you completed the transaction you automatically agree to those guidelines.
For this reason, we are unable to offer the refund you are requesting and consider the file closed
Best regards,
Customer care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is working on your file and will revert back shortly with her response.
Thank you for your patience.
Best regards,
Customer Care Team

I do not accept thisI tried to resolve this with the company for A couple of weeksAll that I got was the run around, when we were trying to figure out what to do the man hung up on me and has never got back in contact with me.Complaint: ***I am rejecting this response because:Sincerely,Ashley ***

Good day,
Thank you for your message and feedback
As discussed with our Customer Care Representative, we have reviewed your file and have explained our Terms and ConditionsYou have most of your ticket to be refudned by the Insurance Even with this purchase of *** Insurance, there are
fees attached to a
cancellations at all timesOur tickets are Non-Refundable for the most art unless specified otherwiseOur agent has offered all in writing from our webpage and eticketThe modification fee that was charged was approved and this is how the agents gets your verbal ok to
cancel the bookingWithout this, the booking would have stayed active and not touched
We appreciate that this is not the outcome you were hoping for but there is no further action we can provideWe consider the file closed
Best regards,
Customer Care Team