Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Mayumi***

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking We've looked at your booking and determined that there was no actual surcharge There were tickets purchased under REF [redacted] ticket fare is and another ticket under Ref [redacted] ticket fare $ As for the ticket fare, this can change according to the availability and ticket fare will change subject the availability There is no action required on our part, so we consider this file resolved on our end Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message. As previously stated, the transactions were voided on our end which means that the funds will be returned to your card if not done already. As mentioned, there is a 2-10 business day delay. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because:Sincerely,Anu [redacted] I still have not received any refund from justfly.comI am rejecting this responseThey have actually posted another additional $charge on my credit account dated 11/16/ Anu ***

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have attempted to contact you to rectify the issue You have a credit with UA valid for year and can be used to fly anywhere in the US, the change fee of plus any fare difference will apply Our agent has verified the dates you mentioned for Tampa and unfortunately the return date is sold out (there are no more seats) Please do reach out to her once again for further options Best regards, Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets (as per the mentioned booking [redacted] )As we understand the frustration that this has caused you and your travel plans, we have not received any cancellation requests for booking [redacted] within hours from the purchase even thought the e-ticket email has been sent minutes after the purchase.We are unable to offer the refund you are requesting as we need to abide by the airline fare rulesThere is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your booking and has explained all the details to you already There was no call that came in to cancel your booking after your inquiry call and the ticket that was purchased was a non-refundable oneOur agents have outline our terms as well about a non-refundable ticket and that we unfortunately are not able to approve a refund in this case There is no further action we can provide therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us As already discussed with our Customer Care Representative, we have verified with the airline and the tickets were tagged as No-ShowFor this reason, the airline fare rules apply and there is nothing we can offer in terms of compensation We have attempted with the airline to no avail There is no further action we can provide from our part, therefore we consider this file closed Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day! We have received a copy of the complaint you lodged pertaining to your recent booking As already discussed with our agent, we were able to take action on your file, and process the refundYou should have the confirmation of the void transaction already There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message We have reviewed your booking and we can confirm that there has been no physical charge on your cardWhat you are seeing is a pre-authorization of the ticket that was trying to be purchasedAs mentioned by our agent, this amount will fall back on your card within the week if not alreadyWe have provided the authorization codes in case you need to verify with your bank in the email that was sent There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes Our Customer Care Representative had tried to reach you to no avail and had also emailed you with option to exchange the ticketsThe dates have already passed and it would seem that you have already flown There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your message and feedback Indeed, this is an omembership at the time of booking and usually non-refundableHowever, we have gone ahead and cancelled your membership and refunded the amounts as a courtesy for this one time The refund was processed back on the card and should show up within the next days We consider this file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The lady I spoke to in the beginning of April said I'd receive the check by April 29th at the latest, and still have yet to hear back, after I sent the email confirming my addressTerrible service.Sincerely,Seth [redacted]

Good day, We apologize for the delay in this responseWe have communicated with you on several occasions directly concerning this file We have confirmed that a portion of your refund was done directly on your credit card and the remaining amount would have to disputed with the airline directly There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team

Good day, Thank you for your email Firstly, we hope a speedy recovery for your daughterOne of our Customer Care Representatives has reviewed your file and has explained that all tickets are non-refundable unless stated otherwiseThis information is noted before confirming a booking as well as on the e-ticket that is sent out thereafterWith your consent, the ticket was cancelledThat being said, our agents has advocated for you and has secured a Future Travel Credit so that you do not loose the entire cost of the ticket As explained, there are still fees attached to this optionAn email confirmation will be sent shortly with all details of the agreement There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking As per the discussion with our customer care representative, we have listened to the phone call and there was a clear indication on the fare differenceWe sincerely apologize for the inconvenience and are willing to offer the modification fees as a gesture of good will There is no further action required on our part, so we consider this file resolved Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceThe customer requested a Premium Economy cabin ticket, however due to a system error, a regular economy cabin fare at a regular economy ticket price was offeredAs a gesture of goodwill, we are willing to offer a USDcompensation with reinstating the original booking in regular economy Please be informed that the agency would have reviewed the possibility to upgrade the existing regular economy ticket to a Premium economy cabin ticket only in case the the Premium economy price amount would have been charged from the customer, but this is obviously not the case Best regards,Customer Care Team

Good day Elena, Thanks for sharing the details of your recent booking experience with us As per your conversation with our customer care representative, she has cancelled the reservation as per your request and held the amount for Future Travel CreditWe have waived the modification fees as a one time, good will gesture You have received by email all the details on how to proceed with your future booking There is no action required on our part, so we consider this file resolved Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: [redacted] I am rejecting this response because: I was told only hours time frame for the refund when I first contacted customer careIts exceeded hours after that and I would like to receive my resolution as soon as possible.Sincerely,David ***

Good day, Thank you for your feedback We have received your complaint a couple times now concerning your booking with us As previously mentioned several times, we have listed to all the calls that came in from you to our call center concerning your booking and reviewed the two booking made by you onlineHere is a breakdown of what we have as transpired: The first booking was made for Sept 4-from JFK-FCO & Return JFK - FCO 04SEP- 17:05SEP- 07: FCO - JFK 14SEP- 09:14SEP- 13: A call came in to make changes and you were not happy with the fee therefore left the booking as it wasNo mention that you would make a separate booking The second booking was made as a one way flight on Sept 2nd from JFK- NAP JFK - NAP 02SEP- 15: [terminal 1] 03SEP- 06: Come the day of travel on the 4th for the first booking, you were not there as you already left on the 2nd therefore the original ticket was no longer valid with the airline including the return As we do sympathize with the loss of the ticket value, this is not something that we have done in errorThe bookings were made by yourselfIf the exchange of your date was done as suggested by our agent, this could have been avoided There is nothing we can offer in this case, even if you continue to email all in the company unfortunately as we are not at fault here We consider this file closed Best regards, Customer Care Team