Bowman Contracting CO

Good day, Thanks for sharing the details of your recent booking experience with us.As already discussed with our agent, you should have already received the new e-ticketYou were advised that is there were to be any changes to your wife's ticket, there may be fees that apply due to the fare rules that will apply We do apologize for the inconvenience caused There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Since there is nothing else you can do, please have my story to be told so that other people are aware of Justfly operations, which is very unfairly to customersThank you for your helpSincerely, [redacted] Ta

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our customer care representative, we were able to take action on your file, and process the refundThere was a refund provided by the airline directly on Sept9th and we have gone ahead and offered a refund from our end for the Best Purchase Guarantee and the seat assignment feeThis should appear in your account shortly There is no further action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your letterWe have also received it directly One of our Customer Care Representatives is currently reviewing your booking and will contact you with further details Thank you Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because Justfly.com has not yet credited my account for the amount of $Until my account is credited for the amount of $962.61, then this matter will be settledThank you Sincerely,Jerry ***

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking.As discussed with our Customer Care Representative, a review of your file reveals that this was a booking that you made online, and on your ownPrior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights, etc)This extra step is to avoid errorsThe booking was made with the dates you enteredOur agent has provided the screenshot of your checkout page for your review For this reason there is no action we can provide to accommodate your request, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , I am still waiting for their final feed back, this is just to show that they have received the complaint and they are working on itI hope they will resolve this matter because of their experience and let me assume that this is not a rare situation to themSincerely, Nahayu [redacted]

Complaint: [redacted] I am rejecting this response because: My online car rental reservation was incorrectly booked 100%It didn't collaborate with my flight arrival at all The car/ rental company [redacted] ) you assigned me with, had absolutley zero compassion or concern They wouldn't make any attempt in helping me find a rental for my day vacation As a result I had to pay for a car rental that had been incorrectly scheduled, unknowingly cancelled and there I was, at a loss, in Miami, with friends and days of vacation- without a car reserved, and no one is even trying to help my situation Based on the dozens of other complaints, it is a shame that you are still in businessYour cheap prices reflect on the cheap/ terrible customer service that is provided "you get what you pay for' "if its too good to be true, it probably is" Totally disgusted with Justfly [redacted] and their handling of my situationSincerely,Becky [redacted]

Complaint: [redacted] I am rejecting this response because: The company offered to send me a refund check or use [redacted] to submit the refund. I asked for a check to be mailed to my PO box, and not to use [redacted] as is stated above. I was told it would take 7-10 business days to receive a check. I am still waiting on its arrival to my mailbox. Thank you. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There full of s [redacted] they will keep doing the same thing, and I will keep blasting them to everyone that will listen.Sincerely,Mark [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely,Oscar***

Good day, Thank you for your message. One of our Customer Care Representatives was already working on your file from the email you had sent in days ago. As discussed, we have investigated and contacted the airline on your behalf for these overcharges. We have confirmed that there is a refund in... process directly coming from the airline within 3 weeks time frame. We apologize for the inconvenience this matter has caused you. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative we have reviewed your booking and there was an error with the system on the schedule change that occurred Due to this fact, we have offered a refund in the amount you are requestingThe cheque will be approved by our accounting department and issued shortly We consider this file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Refund is still not received Once received, I will make sure to close the complaint.Sincerely,Cyrus [redacted]

Good day, Thank you for your email One of our Customer Care Representatives has reviewed your file and to confirm what the agents advised over the phone, there were no physical charges on your cardWhat you are seeing is a pre-authorization of the ticket price which did not go through as there was a credit card decline at the time of processingThere was no charge that was able to go throughThis amount will revert back to your card within business daysUnfortunately, there is nothing we can do to speed up the process, this would be with your bank There is no further action we can provide therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we were able to make the changes requestedWe have re-issued the tickets and have already sent them to you There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your feedback on your recent experience After review of the file, we have offered a one time refund of the seat assignment fee as requestedThe remainder of your booking remains the same There is no further action required therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer care Representative, we have refudned the amount of our modification fees as a one time gesture for the confusion of this matter The amount will be placed back on the card that was used at the time of booking We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we have reviewed your booking as as this is a Air Berlin booking We do apologize for the inconvenience this situation has caused youWe can no longer pursue and refunds with AirBerlin On August 14, 2017, Air Berlin filed to commence insolvency proceedings in GermanySubsequently, on August 18, 2017, an ancillary proceeding was filed under Chapter of the U.SBankruptcy Code for Recognition of the Foreign Proceeding in the U.SBankruptcy Court for the Southern District of New York, Case Number 17-As a result, all Air Berlin tickets issued before August 15, (including connection or co-shared), are no longer refundable due to German insolvency regulationsOnce again, we regret to inform you that, in light of this, we are unable to proceed with your request to refund your ticket This is out of our control unfortunately Kind regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedYou should be receiving it shortly in your account At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team