Bowman Contracting CO

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking.As per your discussion with our Customer Care Representative, we have confirmed a refund amount that will be sent to you There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Sara [redacted]

Good day, Thank you for your message and feedback As mentioned by our Customer Care Representative, we have reviewed your file and can see that you had purchased the Extended Cancellation Policy (ECP) With regards to the ECP coverage, this product is outlined in the Justfly terms and conditions, under paragraph prices and states:You may choose to oto our Extended Cancellation Policy, for $per passenger, which will allow you to cancel up to a full hours after purchase without subjecting you to our standard administrative cancellation fees.As you booked your flights on the 31st of December at 4:22pm, you had until the 1st of January at 4:22pm to cancel without any penaltyUnfortunately as it is past this void period, we are bound by the airline rules of the airfare and cannot cancel this ticket without penalty.We apologize for this inconvenience but we are unable to offer the reimbursement you are requesting and consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The proposed solution given by the company is illogical; they have offered no useful solutionI wish to have a refund of $136.60, the amount of the improper booking and they have said they will basically "allow" me to pay $dollars in addition to any price change to a correct flightI find this highly insulting.Sincerely, [redacted]

We would like to first apologize for the inconveniences regarding the issues you have encountered in this situation As mentioned by our Customer care Representative, while investigating the file, we could not reissue the ticket without Avianca's authorizationWe sought Avianca's assistance in re-protecting the flights The airline Avianca has confirmed flights and reissued the ticket for you due to the schedule change and took control of the ticketIn this situation, any further changes needs to be made by Avianca directly As far as the fees for cancelling or making change goes, we have not charged any fees There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Dear Revdex.com, Thankyou for being an advocate for usJustfly.com has not addressed our complaint at allThere has been no refund of any sorts from Justfly.com We appreciate your ongoing support Thankyou Anu ***

Good day, Thank you for your message One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible Thank you in advance for your patience Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: They are asking me to pay them full price for new Alaska Air tickets, and they will refund my money within 60-days I know they are lieing as I've spoken to Alaska Air Reservations supervisor, and Virgin Air Reservations Supervisor, both have informed me all Justfly has to do is easily convert the Virgin Air credit to Alaska Air and book the tickets They said JustFly knows how to do this as they've already booked one of the three tickets on Alaska Air I refuse to send this company one more penny of my money If they are unwilling to book the other two tickets with Alaska Air, then I want my full refund and I will book with Alaska on my own They have blocked me from using any other Airlines through them for our tickets, so its up to them to either book the remaining two tickets, or give me my money back By the way, I have never told anyone at JustFly [redacted] I have an attorney working on this situation This is another lieI have enough credit with them to cover all tickets and the re-booking fee, but the longer they wait to accomplish this, the more the rates rise They know this Again, either they book the other two tickets with Alaska Air on the same flight and date and the one they already booked, or refund all my money.Sandra [redacted]

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refundThe refund will be processed and should appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: there was no resolutionThey said someone was reviewing the case and would get back to me I have additional information I wanted to supplyAfter I filed my complaint I spoke with United Airlines, the carrier I was supposed to be flying onThey told me that what JustFly.com did to me is NOT their policy Becky at United told me Never heard of the site JustFly.com She could re-open my ticket However, JustFly.com told me they could not do anything because they already issued me a credit - please note I contacted them within hours Becky from United said the ticket was not even issued by UnitedShe said it was a bulk ticketBecky said she has Downtown Travel at phone number [redacted] listed as the agentUnited Airlines told me they believed I was being taken advantage of and that I should file a formal complaint with the Revdex.com against JustFly.comI repeat, United Airlines advised me to file a complaint with the Revdex.com If UNITED is saying this is not in-line with their policies and that I should file a complaint with you, the Revdex.com...that should say something I have already forfeited my ticket and made clear to the company I cannot travel the same routeTheir story changed every time I called and spoke to someone new .They offered NO cancellation option and their "credit" made no mention of having to fly the same routeAs a matter of fact, it said "you can book with partners"There was also zero reference on their screen that we have to call to cancel I stand firm in wanting my $backI already lost the airfaire and flight Sincerely,Katherine [redacted]

Complaint: [redacted] I am rejecting this response because:I received an email from Just Fly on October 6thTheir response didn't change and they are still blaming Air BerlinAgain, they didn't mention anything about how poorly I was treated by their customer service agentI attached the email, my response and screen shots in which my new reservation was confirmedThe screen shot from Air Berlin website clearly shows, that my old reservation got cancelledSincerely Paulina [redacted]

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have advised you that there is a possible to make the change as requestedHowever, there are penalties and difference in fare as well as taxes that would apply These are put in place by the airline therefore we have no choice and do no have the possibility of making the changes without these fees We have requested a response last week and have not heard back by email There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your feedback and our apologies if there was any misunderstandings from our site One of our Customer Care Representatives has sent you a breakdown of all the fees that were applicable and charged fro the exchange that you requested As an agency, we offer discounted tickets and abide by the rules set forth by the airlines as stated in our Terms and Conditions These charges were the from the fare rules As for your coverage from CSA, we are not the ones to decide whether a claim is valid or not but from what we know, the voluntary change of a date is not one of themThese details are also offered in the Insurance packet when added the CSA option We have emailed you with all the details and options We consider the file closed Best regards, Customer Care Team

Good day, As mentioned, the request was put in to the airline to get the refund requested From our end, we cannot process the refund or action anything further, therefore the file is closed on our end Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our customer care representative, we were able to take action on your file, and processed the refundThe refund is being processed by the airline, therefore we cannot guarantee as date of return.There is no further action required on our part, therefore we consider the file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, JustFly Customer Care Team

They contacted me and concluded they would only reimburse me $I accepted this but I would like them to still be under complaint because no matter what they are claiming, they messed up my booking, whether it was computer error or representativeThey are a deceitful company and should not be allowed to continue manipulating money from peopleIf there is anything else you can do for me I would appreciate it but thank you for your efforts [redacted]

Good day, Thank you for your message and feedback As you mentioned in your comments, our Customer Care Representative responded to you to let you know that we would be offering the refund requested due to the error made This will not be done overnight but it is in the hands of our accounting department for payment There is no further action we can provide therefore we consider the file resolved Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Penny ***

Good day, Thank you once again for your feedback We consider the file closed as we have offered the resolution you were seekingIf you have not received the refund in the time frame mentioned, then you can reach out to us or re-open the claim Best regards, Customer Care team

Good day, Thank you for your message and feedback As discussed with our Customer Care Representative, we have reviewed your bookingWe apologize for the inconvenience the error caused you and your travel plansWe have offered the appropriate compensation with your approval This refund will be processed with our accounting department and be returned to you There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team