Bowman Contracting CO

Hello once again, This has been explained over a couple times now and there is no different outcome what will be produced unfortunatelyAs mentioned, we have reviewed the calls and there was no mention that another flight was purchased therefore your original flight was forfeited as a no-show We as an agency need to abide by the rules set forth by the airline, therefore this is out of our control Once again, there is nothing we can offer in this matter and consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: the information they say they received from Heathrow is false There was NOT sufficient time to make the connecting flight We had hour minutes between flights The people behind the counter at Virgin Atlantic said that they do not issue boarding passes less than one hour before an international flight There is no way to get from one terminal to the other by bus, then go through security, then make it to the counter within minutes Again, this was an international flight Sincerely,Lorrie [redacted]

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your booking and as mentioned, our Terms and Conditions are clear on our proceduresThat being said, we have offered to refund the modification fees as a gesture of good will on this one time occasionThe refund will be credited back to the card that was used at the time of booking There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our customer care representative, he has explained the fare difference and penalties that would apply if we were to change the ticket You did not want to move forward with changes He suggested to reach out to airline as you have stated they were able to charge you a different fare He has also mentioned that the ticket is non transferable from passenger to another passenger and the credit amount cannot be used from another ticket Each passenger has his own credit with the airline There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

I believe the issue was Justfly.com's inability to correctly issue a ticketIf the airline will not pay, Justfly [redacted] should Complaint: [redacted] I am rejecting this response because:Sincerely,Bridget [redacted]

Complaint: [redacted] I am rejecting this response because I think it would be unwise for me to consider the case closed before I have received the refund Sincerely,Carla [redacted]

Good day, Thanks for sharing the details of your recent booking experience with usWe apologize for the inconvenience that this has cause you As discussed with out customer care representative, we are not able to predict the price changes as a stated in our terms and conditionsWe receive this information from third-party sources such as airlines, hotels, tour operators and transportation providers We always take reasonable care to make sure this information is accurate and up-to-dateHowever, we cannot guarantee the accuracy of this information or that it is the most current information available There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your fileWe have pulled the call recording and there was an errorWe have already sent you the re-issued ticket as requested There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message and feedback As mentioned by our Customer Care Representative, we have reviewed the booking and has outlined all the details on how to utilize the travel creditHere are the details once more The travel credit is valid from one year from the issuance date, March 18, The airlines policy is you would need to book and complete travel before this date or the validity of the credit is expired.When making any changes with the airline there will be change fees associated including any difference in fare The credit would need to be applied to all the passengers associated to the original booking, meaning we cannot transfer the credit to another name If you would like to use your credit before the expiration date you can call our center at [redacted] , or there is also a self serve option online that can also assist you There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because:they lied to meI spoke to American AirlinesAmerican Airlines told me I had to go through JustFly [redacted] for my refund since I booked my ticket from them.Just Fly [redacted] could have helped me out due to a family emergency but wouldn’tI was forced to buy a one way ticket on my own , so more money out of pocketI have been taken advantage of and will NEVER do business with them again.Sincerely,Virginia ***

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your booking and complaint and has tried to reach youWe are awaiting your response for the new destination Please do respond back to the email so we can resolve this with you Best regards, Customer Care Team

Dear Mr [redacted] ,Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconveniencePlease be informed that the tickets were reissued by Singapore Airlines due to a minor schedule changeAs per the reservation system the minimum connection time for your layover is 1h30m and the current connection time is 2h15m making the connection validThe airline would have not reissued the tickets if there would have been a misconnection.Now, since the airline has taken control over your reservation, Justfly can no longer be able to assistFor any inquiries/concerns, kindly contact the airline directly.There is no further action we can provide, therefore we consider the file resolvedBest regards,Customer Care Team

Complaint: [redacted] I am rejecting this response because: I did contact them right away. They did not pick up at all on the customer service line. I am aware they are shady and aren't refunding or making changes so I am not seeking that. I am just making a record so other people know ahead of time. They did pick up days later after I purchased another flight on united and asked them questions if I could use part of my round trip air fare. They probably recorded that. As far as I am concerned I hope others learn from my experience. Thanks. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I called them at least times and had them spell it back to me and they had the correct name and I spelled it back to them multiple times so how could it be wrong once you guys look up the information ? They are still getting money out of me from the $they took from me because of their mistake That means they are still making a profit from scamming people Sincerely,T'era [redacted]

Good day, Once again, we do apologize for the inconvenience of the misunderstandingHowever, for an agent to cancel the booking and have it valid for a Future Travel Credit, they need to get the confirmation from the passenger to go ahead after they have explained the cost involved For this reason,we are still unable to offer a refund for this booking We consider the file closed Best regards, Customer Care Team

Good day, The refund was processed on November 3rd as mentioned previouslyHere attached is a copy of the refund There is no further action that we can providePlease do check with your bank to see where that transaction is Best regards, Customer Care Team

Good day, Thank you for your message and feedback As mentioned by our Customer Care Representative, we have reviewed the booking and the schedule change was offered and accepted by your partThe dates were confirmed and the itinerary was sent to you We do apologize for this inconvenience but the changes made by the airline is not something we have control over as an agency There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day! Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as you requestedThe refund was processed and should appear on your account within 1-billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message As discussed with our customer care representative, we have taken action on your fileWe have offered a refund to you and this is being processed as of January 30th You should receive this amount within the next billing cycle to the address you have confirmed At this time, we consider the file resolved Best regards, Customer Care Team

Most Recent MessageDate Sent: 5/1/11:45:AM Good day, Thank you once again for your message As discussed with our Customer Care Representative, you have confirmed the receipt of the refund on your April statement We consider the file resolved Best regards, Customer Care Team