Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because: they have not actually done anything I continue to call them and they continue to do nothing I have since this original complaint, I have called the two other businesses involved and the have both said they would refund my money if Justfly would only contact them They haven’t done it I’m out $8,because of their error Sincerely,Jessica [redacted]

Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize on behalf of Avianca for the inconvenience causedUpon verification, we can confirm that Avianca has processed the refund of all the four ticketsThe coupon status is now marked as refunded There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your file and have contacted the airline on your behalfAs an agency, we are bound by following the airline rulesThey have told us that your ticket was put to No-show as you were late to the gate Due to this fact, they will charge you a fee to have any changes or refunds processed There is no further action we can provide, therefore consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticketAlso, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will The fees will appear on your card within weeks There is no further action we can provide, therefore we consider this file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: JustFly Customer Care Team Our refund request was to JustFly, because We paid to JustFly not to Air Berlin and Siberia and it was JustFly mistake (JustFly didn’t do reservation correctly)If JustFly will not resolve this problem we know our rights and what to do next Best regards Nadezhda and Semen Bruk Sincerely, [redacted] ***

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your claimAs we understand the frustration that this has caused please find the Hour Cancellation details screenshot attached (the details will pop up when hovering over the icon) The void fee was already lowered as a gesture of goodwill from $to $per passenger at the time the void has been requestedWe are unable to offer the refund you are requesting as it is part of the agency policy described as well in the terms&conditions that were agreed by the customer upon the purchase: "For U.Sbookings, even if your ticket is nonrefundable:Within hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees." There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was voided This amount is usually released on your card between 2-days, depending of your credit card companyThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: We will wait until we receive a check and verify the amount.Sincerely,Lorrie [redacted]

Good day! Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative has informed you that he is working on your file and will update you soonWe need to get to listen to the recording to investigate furtherWe appreciate your patienceBest regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The statement provided by the company is incorrectThey stated: These suggested dates are usually highlighted for easy viewing The 'highlighting' you speak of is an update made to the website after I filed this complaintWith that being said, it is still not enough to 'highlight' something in a very subtle color to differentiate between what the actual search was seekingThere should be LARGE font advising 'ALTERNATE DATES ARE LESS EXPENSIVE' or an option on the initial input page to allow the user to choose alternate dates to show up in their search resultsThere is ALOT of info provided to the consumer both on the results page AND on the verification pageIf the fact that alternate dates were being provided is not clearly made known to the user, they have no reason to expect that what they are viewing is different than what they were actually seeking I am not asking for a refund that ultimately comes out of the airline's pocketbookA refund from Justfly.com will not break any contract with the airline, as no interaction with the airline is needed to own up to your marketing mistake and issue a check that comes out of YOUR pocketbook, (not the airline's pocketbook.) I will not be in the country on the date of the flight that was actually booked, and would have not ever booked the ticket, if I had understood when it was for I expect a full refund from Justfly.com even if they are the ones that swallow the cost Sincerely, [redacted] ***

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed the booking and there was no call that came in on April 3rd as you suggestedThere was no attempt to cancel this booking with our agents Due to that, the standard rules of the ticket would apply such as the modification charges per passenger to initiate the cancellation and refundAlong with the airline penalties that also applyThe cancellation was not processed as we would need your authority to do so You have the option of proceeding online or calling our customer service There is no further action we can provide in this claim, therefore we consider it closed Best regards, Customer Care Team

Good day, Thank you for your message. Our Customer care representative has reviewed your file and due to the airline rules we are not able to refund the penalty fees. However, from our part, we are able to refund the modification fees which we have done already. This amount was put... back on the card that was used at time of booking. We appreciate your feedback and consider the file resolved. Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your booking and the steps taken up to the confirmation of your bookingWe provide a Review and Book page before making the final click to confirmWe have sent the screen shot to validate this to you directlyPlease note, that at the time of booking and on the checkout page (before you click confirm and book) the total price showing was USD (USD per passenger) We do apologize if there was any inconvenience here but this is the only amount we have for this booking There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Joyjit ***

Good day, Thank you for your message We have verified with the airline and their medical department for these types of situations and there was no decision taken as of yet for a refundWe are not able to refund without this authorization from them Once we get this response from them with approval, we can then move ahead We will revert back shortly Best regards, Customer Care Team

Good day, Thank you for your message We apologize for the delayOne of our Customer Care Representatives is currently reviewing your comments and booking We will revert back shortly Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives is currently working to get a response from the airline on your behalf concerning the refund requested We will revert back shortly once we have a response Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I spoke to their corporate representative today She was polite but simply reiterated that their previous position that they are a travel agency and prices are constantly changing This is highly suspect, not only because of the numerous other similar complaints but because their competitors don't seem to have this kind of problem It also does not address or respond to what I conveyed in the original complaint Namely, when I tried to book the system generated a message that said the price was no longer available and offered me different and more expensive fares When I did a further search for available fares I got a pop up to call in for a fare (listed on the screen) but the agent was not able to book that fare and was again offering different/more expensive fares I even refreshed the page while on the phone with the agent When I asked the agent why I was getting this screen but he was not able to book the fare advertised and listed he hung up on me The corporate representative also did not explain this very very poor service Sadly that is probably because she did not have an explanation I did make alternate plans so my complaint here is made as documentation and a warning to others IN MY EXPERIENCE AND OPTION THIS COMPANY IS USING BAIT AND SWITCH SCHEMES AND SCAMS They have terrible reviews and tons of complaints that mimic this conclusion and law enforcement really needs to investigate.Sincerely,Jose ***

Complaint: [redacted] I am rejecting this response because: The issue was not resolved and it got to the point that it was no longer possible to resolve it I was never contacted as promised when my son's change of ticket was approved Every time I called to check, the price of the ticket went up By the last time I called the company, the price to change my son's ticket was $ No one bothered to call me from the company to let me know that they finally did had "approval" to change my son's ticket I had to call them back twice to find the result When I was given the price of $1300, I requested to talk to a complain office, a costumer conflict resolution office, what ever the company has for similar situations I was assure by a supervisor on the line, (this was around one o clock the weekend after memorial day weekend) that someone would return my call In fact, the supervisor assured me that she would call me back by five that day to check whether the "complain" office contacted me It is now June 16th and I am still waiting for that call What eventually happened is that all the economy tickets were sold out and there was no way for my year old son to travel with my relatives which is what I was trying to do Instead, I am now traveling with him on our original dates and my year old daughter will fly as an unaccompanied minor As a result, her ticker is now even more expensive and stressful Oh, and I paid $dollars (no my mistake, I was given a discount of FIVE dollars as an insult on top of everything) for the "service" that I was provided with in order to do this change, in addition to the ticket price difference The bottom line is this I travel a lot, every year with multiple family members This is the first time that I use justfly.com I can assure you that it will be the last To not even have the decency to return a call to a customer is simply unacceptable for a successful business This one is shady at best I will hold my breath until all three of us are sitting in that plane with valid tickets Sincerely, [redacted] ***

I received a partial refund, the entire refund still needs to be processed Thanks