Bowman Contracting CO

Good day, Thank you for your message. As discussed with our Customer Care Representative, we have reviewed your file. We have offered to refund the modification fees as a gesture of good will on this one occasion. The refund was processed and will be showing back on the card that was used at... time of booking shortly. There is no further action we can provide, therefore we consider the file resolved. Best regards, Customer Care Team

Good day, Thank you for your message As per your previous complaint with our customer care team, we have offered to refund the service fees as a gesture of good will with your agreement There is nothing further we can offer and consider this file resolved Best regards, Customer care Team

Good day, Thank you for your message As mentioned by one of our Customer Care Representatives, we have reviewed your booking and complaint concerning your travel credits We have confirmed that we can honor your credits with the total amounts and conditions detailed in the emailThe credit is valid until October 13, We apologize for the inconveniences that was caused with this booking We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed the complaint and bookingThis booking was made online by yourselfWe have the option at the top of the page for the Better Price but the dates may not be the same as you have enteredThere is also a review page before you click on the Confirm button to ensure you review all details and itinerariesOur agent has sent the details of your booking by email This ticket is unfortunately is non-refundable as are most of our tickets as stated in out Terms & ConditionsWe did however offer to refund the modification fees as a gesture of good will to get the tickets exchanged for you.There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Once again, this was a booking made online by yourself therefore we cannot be responsible for the error that was made on the date of birthWe response to confirm the information our agent already mentioned to you There is no possible refund in this matter that will be offeredIf you wish to get help in making a new reservation with the correct information not to loose the remainder of the tickets, then you can return an email back to our customer care representative Once again, there is nothing further we can offer here therefore we do consider the file closed Best regards, Customer Care Team

Good day, Thank you for your email. One of our Customer care Representatives has tried to reach out a couple times to no avail. Upon verification of your booking, there was no overcharge taken. This booking is a multi-ticket which means that you have two types of one outbound and one inbound rate.... The tickets for the outbound amount to $ 304.40 and the inbound ticket totals $ 207.60 but its total bill is $ 512.00.We have sent you the details. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer Care Team

Good day, Thank you for your message. As per your discussion, we have reviewed your file and have taken action on it. You have provided the proper documentation about the advisory that we were not aware of. Due to this fact, the refund was already processed as mentioned by cheque and you should... receive it shortly. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reached out to assist in your booking to no availPlease do get back in touch with us if you wish to have our assistance in your booking There is no further action we can provide until that time, therefore we consider the file closed Best regards, Customer Care team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Chad [redacted]

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your fileAs per our Terms and Conditions, the tickets are Non-RefundableWe got it secured for Future Travel Credit although you are refusing to pay the penalties that come along with itThese fees are from the airline and not from JustFlyWe have offered to waive our Modification Fee and we have already refunded the Seat Assignment feeThere is no further refund we can offer as we need to abide by the airline rules and there are no medical provisions for these There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day Thank you for your message and feedback The fees that are charged for a cancellation are from the airlineAs an agency, we abide by the rules of a ticket that are set from the airlinesAs seen in our Terms and Conditions, there is also a modification fee with any changes made to a booking There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, the tickets were already reissued and you have traveled on the 15th of June We apologize for the inconvenience and delay it took to get the tickets re-issued with the airline There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that if they are telling the truth I am ok with that Yet they have mislead me for a long time, so I only hope that my six year old daughter will not have any issues getting through security or on the plane Unfortunately, it seems we will not know until we get to the airport.Sincerely, Anna- [redacted]

Complaint: [redacted] I am rejecting this response because: Again JustFly shouldn't advertise a price of airline tickets if they will not be able to honor that priceIt is not the consumers fault that the price went up after JustFly agreed to charge my card for the lower priceThat is the nature of your businessIf they can't handle it, then maybe they shouldn't be in that businessSincerely,Mike [redacted]

Good day, Thank you once again for your feedback There is nothing we can do with this complaintWe consider it closed Best regards, Customer Care Team

Good day, We apologize for the inconvenience in the timingAny refund has to go through our accounting department and from what I can see, it was already processed so you should be receiving it by end of week There is no further action required, therefore we consider the file resolved Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***

Good day, Thank you once again for your messageWe have taken another look and because the booking was made on over the phone and it was out agent who made the initial error in the name, we have gone ahead and refudned the modification fee as well We apologize for the inconvenience At this time, we consider the file resolved Best regards, Customer Care Team

Good day, Thank you once again for your message One of our Customer care Representatives has emailed you all the details concerning your booking and Future Travel CreditHe has outlined all the information for you and has requested a call once you are ready to proceed There is no further action we can take at this time, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because:yes the transactions was cancelled within hours from purchase and funds were withdrawn on 11/08/17, all we have requested is some kind of document showing it was cancelled to proceed this claim with the bank because we have been the run around from justfly and also UnitedSincerely,Jacqueline [redacted]