Bowman Contracting CO

Good day, Thank you for your message and feedback. As mentioned by our Customer care Representative, there are cancellation fees of 150$ per person as per our Terms and Conditions. They have offered to minimize your fee which they did for the 25$ per person that they charged. That being... said, we will go ahead for this one time occasion, refund the fees completely as a second courtesy. The refund should show up in the following week on the card that was used at the time of booking. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer Care Team

Good day, Thank you once again for your message To be more clear, yes the cheque will be mailed to you at the address indicated in fileYou should receive it shortly At this time we consider this file resolved Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Anne [redacted]

Good day, Thank you for your message. As discussed with our Customer Care Representative, we will process the payment of your expenses pertaining to the calls with our agents on your phone bill to your paypal account. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Meghan***

Good day, Thank you for your message One of our Customer Care Representatives is currently looking over your file and booking He will revert back shortly with his finding and a response Thank you for your patience Best regards, Customer Care Team

Good day, Thank your your message and feedback. As per apologize for the inconvenience you have experienced on your last trip. We try to associate ourselves with best suppliers that provide quality service but sometimes encounter issues such as yours. We invite you to contact the... supplier directly as we cannot offer any compensation or recourse on their behalf. You will find below the coordinates of the supplier [redacted] where to send the request for your refund. [redacted] Click on Manage my BookingClick on Customer Support There is no further action we can provide, therefore we consider the file closed. Best regards, Customer Care Team

Good day, Thank you for your message and feedback. As mentioned by our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience caused. Upon verification, we can confirm that the booking cancellation was done online by the passenger on our... self-serve portal and the customer consented to the charges of 3 x $75.00 ($75.00 Justfly cancellation fee per person). As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the full flight details were well displayed on the review page before the payment was submitted. The cancellation fee policy is described in the terms and conditions and customer has agreed upon the below: "Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees.You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees." We are unable to offer the refund of $225.00 you are requesting. Best regards,Customer Care Team

Good day, Thank you once again for your feedback Unfortunately, we need to abide by the airline rules on all bookings We are not able to refund if the airline does not allow it There is no further action we can provide, therefore we consider this file closed Best regards, Customer Care Team

Good day, We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team has tried to contact you in reference to thisMay we please have the best time to reach you as you are travelling and there is a large gap in time zones.We look forward to hearing from you soon Best regards,Customer Care Team

After numerous communications with JustFly, I contacted my bank, Chase, to report the incorrect charges and they reversed the charge that JustFly made on 08/12/while they investigated the issue and on 12/02/2017, they sent me a message at the conclusion of their investigation where they found that JustFly did not charge my account correctly and they made the temporary reversal permanentThis proves that JustFly was incorrect in charging my account

Date Sent: 2/15/12:55:PM Good day, As mentioned by our customer care representative, we have finally receive confirmation that the refund was processedThis time frame is usually within 6-weeks to receive on your end There is no further action required, therefore we consider the file resolved Best regards, Customer Care Team

Thanks for sharing the details of your recent booking experience with us. As discussed with out customer care representative, we are unable to offer you the resolution you are seeking. As per our terms and conditions, the cancellation period without penalty is within the first 24 hours with the... insurance you have purchased. As mentioned, the option we can provide would be a future travel credit for this ticket. Please let the agent know if this is what you wish to pursue. There is no further action that we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your messageOur Customer Care Representative is still in the process of finalizing your fileHe is set to communicate with you todayWe were awaiting the response of the airline.We will revert back shortly.Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Michael [redacted]

Complaint: [redacted] I am rejecting this response because: I paid a fee to united of to rebookI am asking just fly to refund the fee they charged me to cancel the origional reservation bc their assiciate guaranreed me the cancel fee would be covered by the insurance the agent pushed for me to buy I will also file a complaint with the FAA regarding just fly’s selling practices and undisclosed fees that are extremely high Sincerely,Elden [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, Ronald [redacted]

Good day! Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative is working on your file with the airline and will update you soonWe appreciate your patience as it sometimes takes some time to get a favorable resolution from them.Best regards, Customer Care Team

Good day, Thank you for your message We have reviewed your file and as mentioned by our Customer Care Representative, these tickets were voided alreadyThe transactions that you are seeing are not actual charges but a pre-authorization of the ticket amountsAs the tickets are now voided, this amount will fall back to your cardWe are unable to tell you how long it would take as it depends on your financial institution We are unable to provide anything further, therefore we consider the file closed Best regards, Customer Care Team

Good day! Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team