Bowman Contracting CO

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Erika [redacted]

Complaint: [redacted] I am rejecting this response because: They shouldn't advertise those prices if they are not going to honor them It isn't the fault of the airlines, it is the fault of Just Fly I run a hotel, so I understand the fact that prices can change very quickly However if a customer books a rate, we honor the rate they booked even when the prices have changed since they booked that rate Same situation with Just Fly, if a customer has booked a rate with Just Fly, then they should honor that price It is not the fault of the customer that the airline prices have changed!! They should have real time pricing with their system.Sincerely,Mike [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] It was communicated to me in an email that I would receive a check in the mail for the refund of $If I do not receive it I will open another complaint but if all goes as planned, I will consider this outcome satisfactorySincerely, Danielle [redacted]

From: [redacted] Sent: Sunday, April 08, 5:PMTo: [redacted] Subject: Update ID [redacted] ***Please forward this to my Revdex.com Dispute Resolution Specialist Rodney T [redacted] Good evening, Spirit Airlines refunded me the disputed amount, $ Please forward my complaint to Justfly.com for negligent service and deceptive business practices Thank you, Carlos [redacted]

Complaint: [redacted] I am rejecting this response because: they refunded the charge of $They did not refund the charge of $Both are for seat charges Sincerely, [redacted]

Good day, Thank you for your message and feedback One of our Customer Care Representatives is currently reviewing your booking and complaint He will revert back shortly with a replyThank you in advance for your patience in this matter Best regards, Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that it did, in fact, take phone calls and days to resolve my issue--the amount of time and effort it took to resolve this situation is NOT satisfactory to me Sincerely, Antonette [redacted]

Good day, Thank you for your responseAs per the email we received to our customer care representative, you have confirmed that the refund was received As there is no further action required, we consider the file resolved Best regards, Customer Care Team [redacted] Thank you in advance Have a great day!Sandy

Complaint: [redacted] I am rejecting this response because: I wanted to see the credit in the credit card used to purchase the ticket as you promise mePlease back the money to the card.Sincerely,Edil [redacted]

Good day! Thanks for sharing the details of your recent booking experience with us.As per the conversation your wife had with our Customer Care Representative, we were able to take action on your file. We have processed the refund of the Best Price Guarantee as requested. At this time we... consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes A customer care representative is working on your file and will update you soon We appreciate your patienceBest regards, Customer Care Team

Good day! Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund for the seat assignment as you have requestedAs per the ticket, as discussed with our Customer Care Representative, it shows as already used therefore not able to proceed with a refund At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: JustFly had an opportunity to resolve this matter when it became a problem on September 2, They did not resolve the problem; they ignored it and let us, their customers, deal with the debilitating financial ramifications aloneSo this response to the matter - "thank you for bringing it to our attention, we are working on it" - is unacceptableThey say they are dealing with it, but they haven't dealt with itEverIt's a stall tactic, as every aspect of their customer service experience has been, to avoid responsibility or action I've been told by [redacted] my contact at JustFly, that they will resolve it by today, September 30th, If it is not resolved, I will continue to pursue reparations in one way or another until it happens Sincerely,Pete [redacted]

Good day! Thank you for your message As discussed with our Customer Care Representative, we have reviewed your bookingFor the Seat Assignment Fee, we have explained that this is never guaranteed as some airline do not allow it in advanceThis is mentioned in our Terms & Conditions However, we have gone ahead and refund this amount to your card already as a gesture of good will As for the fare change, this is something that is out of our control as an agencyThe invoice showing the actual amount you were charged after agreeing to the new price was sent of once more There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us We've looked at your booking and determined that the fare rules do not allow us to modify the first portion of your ticketAs an intermediary, we unfortunately have no control over those fare rules applied by the airlines There is no action required on our part, so we consider this file resolved on our end Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your message As mentioned by one of our Customer Care Representatives, we did investigate the file and we do apologize for the misinterpretationShe has outlined the procedures and sent you some screenshots to your booking There was CSA Insurance purchased and not an extended cancellation policyWhen you phoned in, our phone agent attempted to lower the fees for your to no avail At this point, as discussed, we are unable to offer the refund you are seeking as we need to abide by the rules set forth by the airline Again we apologize for the inconvenience but we consider the file closed Best regards, Customer Care Team

Good day, Thank you fr your message and feedback One of our Customer Care Representatives is currently trying to get the best options for you concerning your booking We will revert back shortly with a response Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The issue is not resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I feel that I have been frauded by Justfly [redacted] When our family vacation was planned and I selected the dates online, I know that I have selected the correct return date of June 20th and not July 20th when I requested the reservation For them to flat out place all the blame on the consumer stating that I didn't read everything is obsoletely ridiculous If amicable resolution cannot be reached then I will report to Attorney General's office as well for these kinds unethical of business practices Sincerely, [redacted] ***

Good day, As previously stated, we have no transactions charged on your credit cardAs per the review of the booking, here are the details our Customer Care Representative has sent you: - both bookings were done from IP address through our website on February 17th @ 16:and 16:for [redacted] ***, [redacted] MICHELE & [redacted] - for booking reference [redacted] the Airline was not able to issue all the tickets and were able to secure payment only for tickets due to a credit card decline- please see response from the system "CREDIT CARD DENIAL - RESTRICTED CARD"- Please note that the pre-authorize number for tickets was for $ USD [redacted] and [redacted] - for booking reference [redacted] again the Airline was not able to issue all the tickets and were able to secure payment only for tickets due to a credit card- Please see the response from the sytem "CREDIT CARD DENIAL - RESTRICTED CARD"- the pre-authorization number that was secured for ticket was [redacted] " amounting to $ USD105.20- because the transaction was never confirmed with Delta for both bookings it was only a pending charge that will disappear and the available credit will be restored on the card ending with the last digits***- The pending charges normally falls off between - business days but depending on bank institution they can release the amount immediately with the authorization number that was mentioned- you called on February 17th in the evening to cancel the booking as per the credit card decline and the agent explained that there was a pending charge from the Airline as we were not able to issue all the tickets and that it would fall down as the transaction was not confirmed with the Airline We strongly recommend that you contact your credit card company to follow up with the pending transactions so that they release the charges if it was not yet processed or verified your available credit as this was only a pending charge with Delta Once again, there is nothing further we can assist this as we have no charges on our endWe consider the file closed Best regards, Customer Care Team