Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedWe apologize for the inconvenience of our agent's errorThe refund was processed on November 25th and should appear in your
account shortly.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge as mentioned by our customer care representativeWhat was showing on your account was a pre-authorization hold for the three tickets,
which never became a charge so the funds will be released. Hopefully the pre-authorization hold has been released by now or will be shortly in the amount of 1316.28USDThe usual time frame is 5-business days.There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our customer care representative, we are in communication with the airline to exchange your tickets Once received, we will issue your tickets.
At this time, we consider the file
resolved
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual chargeThere was a pre-authorization hold on your card, which never became a charge because the transaction was voided.As per the conversation
with our customer care representative, this hold has now been released. There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day Stefania,
As per the conversation that you had with our customer care representative, we have confirmed that the credit card was declinedWe have re-issued the tickets as mentioned by our agent
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

*** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hi!
My issue and complaint with *** has not been resolved yetThey refuse to pay me back my refund on the airline tickets.
***

Good day,
Thank you for your message
As mentioned by our customer care representative and supervisor, we would need to speak with you to get a confirmation on what you would like to do with the ticketThey have outlined the review on the booking and what the options are in the email
Please do
respond to them so we can move forward and close this file
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your file and will revert back shortly with their findings
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your file and we were able to get the name correction as requested The new tickets have been issues and sent to you already.
There is no further action we can provide,
therefore, we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
We will mention once again that there is a delay of 6-weeks.
As there is no further action we can provide from our end, we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
From: JustFly [***] Sent: Thursday, January 26, 12:PMTo: info***>Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #***
Good day,
No we need to refund only PNR ZYSCSM TKT ***
Best regards
khaled
On Thu, Jan at 3:PM , TransAM US wrote:
Khaled
PNR ZYSCSM was split
Do you want us to refund ticket on PNR *** *** *** as well?
Please confirm
Thanks
From: JustFly [***] Sent: Thursday, January 26, 3:PMTo: Transam Refund Cc: Charlyne*** Subject: Re: Refund due to schedule change locator ZYSCSM
Good day travel partner,
Would you please proceed Full refund due to schedule change
Locator ***
Pax was tagged as no show as we did not inform him about schedule change
Your assistance is highly appreciated
Best regards
Khaled
On Sat, Dec, at 10:AM , JustFly wrote:
Good day travel partner,
Would you please proceed Full refund due to schedule change
Locator***
Pax was tagged as no show as we did not inform him about schedule change
Your assistance is highly appreciated
Best regards
Khaled
Sincerely,Levi ***

Good day,
Thank you for your message
As discussed with one of our Customer care Representatives, she has arranged to have the seats togetherWe have also offered a refund of the seat assignment fees as a gesture of good will even though it is clearly stated on your invoice, that there was a
charge for this option.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
One of our Customer Care Representatives is currently investigating your complaint and reviewing your booking.
We will revert back as soon as possible with a response.
Best regards,
Customer Care Team

Good day,
Thank you for your messageAs mentioned by our Customer Care Representative, we have reviewed your fileAs we appreciate your frustration with the cancellation of the booking, you would have to bring that up with the credit card holder
Under legal obligations, if the credit card
holder is the one who is phoning, they are the primary contact and not the third partyIf they request to cancel the booking and refund the charges, they are entitled to and we must comply
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have investigated your complaints and have offered to have the tickets re-issued with the fees removed The tickets were already sent to you with approval
There is no further action we can provide
therefore we consider the file resolved
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Brenda***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and will revert back with her response.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Revdex.com:I checked my credit card account transactions and I noted that my account has been debited the overpayment amount
I am grateful to Revdex.com's help in resolving this issue.Sincerely, *** Meana

Good day,
Thank you for message and feedback
We apologize for the delayOne of our Customer Care Representatives is currently reviewing your booking and investigating the complaint
We will revert back shortly.
Best regards,
Customer Care Team

Good day,
Thank you for your message
We apologize for the inconvenience but with further investigation, it is the airline that is processing the refund of the tickets *** has confirmed the status of the ticket as on Refund as of June6thAs seen on your statement, the charge came from
the airline and not Justfly and will be refunded by them.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team