Bonanza.com

Seller used Bonanza to make sales, opted in for our advertising to boost their chance at having salesSales were made Fees for those sales were not paid Seller was suspended At this time reinstatement is not an option

Bonanza does not accept payments for items purchased on our siteAccording to your purchase, you paid using PayPal, Paypal #*** You will need to contact PayPal directly to dispute your purchase from this sellerHere is a link to PayPal's Buyer Protection page, https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security Your other option is to file a dispute via your credit card/bank that is connected to the paymentPlease let us know if we can assist you with additional information to help you file the appropriate claims

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiriesWe have gone ahead and reached out to the seller on your behalfWe have also opened a claim in our Order Resolution Center to file a report for this seller
In
the meantime, we highly recommend that you contact the payment provider you used to complete your purchase. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal and Amazon Payments is that these platforms provide a level of buyer protection should something go wrong with your orderYou can get that process started here:
How to file a dispute with PayPal --> https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-
Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human
How to file a dispute with Amazon Payments --> https://payments.amazon.com/help/
Filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their account
If you are unable to reach a resolution with the seller and/or payment provider through this process, please let us know so that we may continue to assist you with this matterWe thank you again for bringing this matter to our attention so that we can make the Bonanza experience better for all

Complaint: ***I am rejecting this response because: I feel as though someone should be held responsible and I should still recieve my productI was told it was being shipped to me and so my money is gone and spentAsking for a refund is pretty pointless.Sincerely,*** ***

Sorry that you had to write back to the Revdex.com about thisWe believe that we addressed this request in your initial complaintYour card was charged a total of times and was refunded a total of times (screen shot attached)After we issued all of the refunds requested, we then removed the card
from our Merchant systemOnce the card is removed, it can no longer be chargedWe have attached a copy of the charges and refunds in hopes that helps you reconcile the confusionPlease feel free to provide any transaction information not included on the screen shot in the event you opened up a second account on Bonanza with a different payment type or if there were some other abnormality that we are not able to see
Thank you in advance for your patience

Dear Mrs ***,
We are sorry to hear about your not so good experience with this seller The seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way
Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: ***Here is also *** phone number: (***) ***-***If you need additional assistance, please contact us at [email protected]

The purchased of the gift cards in the amount of $was in error and I did not receive $worth of gift cardsI tried to contact seller immediately after this was brought to my attention to ask for refund of the moneyI have not gotten a response at allThe other seller that I was purchasing from I was using gift cards that I meant to purchase and that was not included in the $that I am disputingI bought them before plus I cannot access my account now so I am losing out on the $in gift cards that was used as a partial paymentThis is very unfair and distasteful service and the explanation and lack of consideration/compassion is very unsatisfactoryI will definitely make sure to spread the word and warn others not to use this site as I was already forwarding friend thereGood thing I stopped them before they made their purchases and will update them on this matter as wellComplaint: ***I am rejecting this response because:Sincerely,*** ***

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement).We apologize that we are unable to provide further
details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend eBay and Amazon, both of which have strong monthly traffic and a good base of buyers and sellersWe sincerely apologize for any inconvenience this may have caused you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am very disappointed that they chose not to explain the reason for their actions
Sincerely,
*** ***

Hi ***, We show a total of Turbo Traffic packs purchased in the life span of your accountThe most recent Turbo Traffic purchase was on 3/2/That Turbo Traffic pack was not fully used, so we were able to refund you $ (Please see the screen shot for proof of this)Currently you
have no Turbo Traffic live on your accountIf you would like to purchase more, please do visit your advertising page to do so.Keep in mind with any advertising, the items you are advertising are very high adword bidding terms"Amazon Fire TV" is a term that is very expensive to advertise in Google Adwords so you are not going to be able to get very much traction due to other users who are willing to pay top dollar for such search terms (like Amazon.com).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am very disappointed that they chose not to explain the reason for their actions
Sincerely,
*** ***

We completely understand your disappointment with this situation and the poor experience that you've had with an independent seller on BonanzaWe want to assure you that these situations don't go unnoticed and we've already sent a report of this incident to our team of agents who handle independent
sellers that aren't acting in accordance with our terms of service.Taking a look at your order summary again, we're not able to see a dispute having been filed through Paypal just yetWe recommend taking that step as soon as possible, as Paypal has a strict 180-day limit in which disputes can be filedSince your order was first placed on 11/28/16, there's still some time before that limit is reached, but the sooner the dispute is filed the sooner it can be resolved and you can receive a refund for the inauthentic headphones you received.Please let us know if there's any other information we may be able to provide that will help the dispute process smoothly, and we'll be happy to help in any way we can!

Complaint: ***I am rejecting this response because: I
appreciate the cancellation from Bonanza but the hassle and lack of customer response relating to my multiple efforts to connect combined with their emails threatening to send me to a collection agency is not acceptable I request Bonanza communicates clearly on their website they work only online, not by phone and that responses realistically take a up to weeks They also need to find a solution for sending out collection notice threats when a client has taken action as they requested to fix a problem and that action didn't work.Sincerely,*** ***

We are very sorry to hear about your negative experience. If you are not able to receive a refund from IC3, contacting your bank/credit card company is the only other avenue we can suggest at this pointSorry there isn't more we can do, but since this is outside of the day timeframe for
PayPal, there is little we can to to assist in this refundWhat we can do is prevent the seller from using the Bonanza platform so we can prevent this from happening to othersPlease do let us know if you need any additional information that would assist in you receiving a refund from your credit card or bank.

We are sorry for your negative experience with this sellerWe would recommend that you contact the seller directly to work for a resolutionGiven that so much time has passed, it may be difficult to receive a refund from themIn that case you would want to check with your credit card company to
see if you can still dispute the purchase with so much time passedPlease let us know if we can provide you with any additional information that will assist
Transaction Summary
Sold on: 05/17/
Payment type: Credit Card
Shipping speed: Standard shipping (to business days)
Shipped on: 05/17/
Tracking: ***

We are sorry for the negative experienceYour account was removed from Bonanza due to a violation of our user agreementIn summary, you had previous accounts opened that were removed due to a violation of our user agreementIn the interim, you had a sale on your newly opened account and the
credit card you added to the site was charged USD $ for seller fees as a result of your saleOnce our system identified the relation of the accounts your account was removedEven though things did not work out between us, we still do appreciate that you even gave Bonanza a tryWe have just issued a refund of the USD $ back to your credit card and wish you the best moving forwardAs a note, Bonanza does not store any of your financial information on our siteIf you need additional assistance please do let us know

we're very sorry to hear about the negative experience with your jersey orderBonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any itemsInstead, buyers pay sellers directly and sellers ship
their goods straight to the buyerThis means that we cannot replace or refund your order ourselves.Don't fret! We have reached out to the seller on your behalf, request that they contact you as soon as possible with a resolutionWe have also opened a claim in our Order Resolution Center to file a report for this sellerOur team will be taking appropriate action towards their account from there. In the meantime, we highly recommend that you contact PayPal, the payment provider you used to complete your purchase. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that these platforms provide a level of buyer protection should something go wrong with your orderAdditionally, filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their account. You can get that process started here:How to file a dispute with PayPal if you used a PayPal account *** If you completed your purchase with your credit or debit card (known as 'checking out as a guest on PayPal'), you will need to contact them via telephone to file your disputeYou can contact PayPal directly at *** or ***.Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human.The reference number for your payment is: ***Our apologies for the inconvenience you experienced, ***Please let us know if you have any trouble filing your dispute with PayPal so that we can help resolve this as quickly as possibleWe'll also be glad to answer any questions you have at this timeThank you for bringing this matter to our attention so that we can make the Bonanza experience better for all

Thank you for your replyWe certainly understand your concern in this situationTo help explain things here, buyers pay sellers directly using PayPal, a secure processor of credit cards and paymentsEven though you paid using your credit card, PayPal still processed the payment and sent it
to the seller, and they still provide the same level of protection on the transaction as if you had used a PayPal account(That is why we advised that you file a dispute with PayPal in our previous email, when the seller was unresponsive). We see that you contacted the seller regarding your concern about the return, and the seller stated that they have issued you a full refund for the transactionWe checked and confirm that the seller issued your refund, ***Here are the refund details visible on our end:Jan 09:15: Received Refunded: refund notification for $-310.00PayPal transaction #***We also see that you were concerned that the seller had issued your refund through PayPalNot to worry! That is normalPayPal will return the funds to the card you originally used for the transaction, ***. Refunds usually show on your account within 3-days, but occasionally they do take longer, depending on card company processing proceduresWe recommend checking your financial records within this timeframe to confirm that you have received it.Selling counterfeit goods is against the law and against the Bonanza user agreement/policyWe have removed this seller from our communityThank you for letting us know so we can prevent others from having a similar experience

We are sorry to hear about your negative experience with this seller.Bonanza does not accept payments for transactions, you pay the seller directly via PayPalWe allow PayPal on our site due to the buyer protection program they offerWe would highly recommend that you file a dispute with PayPal
PayPal has an excellent reputation in providing refunds to shoppers with valid disputesIf that does not work for you then we would recommend filing a dispute with your credit card or bank that was used to facilitate the transactionPlease do let us know how things turn out and how we can further assist.Kind regards

Here is a link to the listing of the item you purchased: *** The transaction can be found here: *** In the listing the seller states the
shipping time as: Shipping:delivered in 9-days via economic shipping Here is a link to the tracking number that the seller has provided: *** Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any inventoryIf you need to make updates to or have questions about your recent purchase, you will want to contact the seller directly. You can easily do so by *** *** *** *** *** *** *** *** *** Your username is: *** Hover your mouse over the "Account" link in the upper left-hand corner of any page, then select "Recent purchases" from the drop-downLocate the order in question, then use the "Send them a message" link under the seller's username to send them a direct messageThe subject line will include your username and order number so the seller can easily locate your order and offer assistance