Bonanza.com

Complaint: ***I am rejecting this response because: I ordered this item thru Bonanza and I feel they are responsible for getting the refund or getting me the item. Sincerely,*** ***

Sorry for the negative experience. You will need to contact the seller directly about this, here's how:1) First, please log in to your Bonanza account: http://www.bonanza.com/home/login2) After you have logged in, visit your "Account > Account Dashboard" pageClick "Purchases" on the
navigation tool bar on the left side of the page, then select "Purchased" and locate the order in question. a) If you haven't yet received tracking information, click the "Request tracking info" linkWe'll contact the seller with your request. b) If it has been more than days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the sellerPlease try working directly with the seller to resolve your issue.For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/offers/order_resolution_hub

Complaint: ***I am rejecting this response because:
I've already contacted the seller directly about the issue but haven't heard a response back from him yet
Sincerely,
*** ***

Transaction Summary
Sold on: 05/31/
Payment type: Paypal #***
Hi ***,We are sorry for the negative experience and that the seller you made a purchase from on Bonanza has been permanently removed from Bonanza. While Bonanza is a platform that brings
buyers and sellers together, transactions take place between the buyer, seller and payment processor (PayPal or Amazon Payments) Buyers pay sellers directly, and sellers ship items directly to buyers.At this time, we recommend that you get PayPal involvedSince you purchased the item through PayPal they will ultimately be the one to refund your moneyWe wish we had more of a hand in this process, but PayPal keeps your personal information very secure, so we are not able to handle the refund ourselvesWe apologize for any inconvenience this causes.Here are a few links that will get you going in the right direction.How to file a claim with PayPal:https://www.paypal.com/webapps/mpp/paypal-safety-and-securityPaypal Customer Support: 1-888-221-1161 Here is your PayPal Reference Number: ***

Sorry for the negative experience with this transactionThe seller has been removed from Bonanza due to selling counterfeit itemsThat means that the item they were trying to sell you is not an item that they are allowed to sell (it infringes on the original trademark holder)Bonanza removes such
sellers from our site as soon as they have been identified as infringing.We would be happy to provide you with a gift card for Bonanza in the equivalent amount of your purchase so you can avoid having to file a dispute with PayPalPlease let us know if this is acceptable to you.PayPal has a guest checkout option, which is what you usedThe PayPal transaction number communicated to PayPal would provide PayPal with all the information they need to process the dispute: ***

Complaint: ***
I am rejecting this response because: We still see the same error when we try to log in, It says "Logout Complete" If the account would have been
removed then it must tell us that we are not registered or somethingPlease look it up and confirm us once our account is actually removed.Screenshot is added for your assistance.

The seller "***" has been permanently suspended from Bonanza due to non delivery of items Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as
possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also ***'s phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

Sorry for the negative experienceWe just had a look at your account and we cannot identify the transaction in questionBonanza does not input your PayPal email address, nor does a buyerThe PayPal address you input on your profile is the address that the shopper sends the paymentIf you review
your seller settings, that is where you can double check the PayPal email address you have entered
If you can let us know the transaction ID then we can remove the sale for you (if you are not able to on Bonanza)You are obviously a very educated and professional seller so the last thing we would want is to make our platform difficult for youThank you for giving us an opportunity to correct things

Apologies for any issues you are having with your transaction Because Bonanza does not handle the financial portion of a transaction, the only recourse you have for a refund is via *** (who has a buyer protection program), or directly from the seller in question If the seller in
question is non responsive, then *** would be the go to.We would love to have an order number and a copy of your *** receipt (we have not received either) so we can track the seller (if the transaction was made on our site) so we can promptly address and remove them if need be Would you be so kind as to provide that information? We also searched your email address on our site (and name) and were not able to find a single transaction connected to this Your help would be greatly appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Sorry for your not so good experience with this sellerIf your attempts to resolve this directly with the seller are unsuccessful, then we would recommend that you file a payment dispute with PayPalPayPal has an excellent buyer protection program that covers such instancesWhen you made the
purchase, you purchased from the seller directly (Please review your payment receipt), not BonanzaSo Bonanza is not able to issue a refund or have any hands in the financial portion of a transaction which is why we are directing you to file a dispute directly with PayPal (if your attempts to resolve with the seller are unsuccessful)

Complaint: ***I am rejecting this response because: I have been trying to contact your company since Friday the 16th and to get any response I have to file a claim with the Revdex.comWhy was I not contacted with any of the calls or emails that I sent to supportNow I am given no resolution besides contact ***I am requesting resolution from your company and a reaosn why you disregard my attepts to contact you. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:YOU PULLED THE VENDOR WITHIN HOURS OF AN ORDERIT IS VERY HARD TO BELIEVE YOU WERE NOT AWARE OF THIS AT THE TIME OF PURCHASE. THIS VENDOR SHOULD HACE NOT BEEN AN AVAILABLE VENDOR THAT YOU LISTED AS A RELIABLE VENDOR. SO WITHIN HOURS THEY BECAME A VENDOR REMOVED FROM YOU FOR UNETHICAL REASONS;THEREFORE, I HOLD YOU % RESPONSIBLE FOR TAKING ADVANTAGE OF US
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have no idea who I could have harassed or impersonated a Bonanza member of employeeUnless something went on my compromised account that I do not know about, however, I do not harass or impersonate people. Please show me where/when the harassment/impersonation occurred

Sorry to hear about your negative experienceYou have two options for a resolutionThe first we would suggest contacting the seller and letting them know that you did not read the listing correctly, and ask them if they would be open to issuing a refund.The second option would be to contact ***
and file a disputeBased on your complaint description (understanding that it was listed as used), the chances are that *** would side with the seller. Bonanza does not accept payments for goods, rather you pay the seller directly, so we are not able to issue refundsWe would recommend that you contact the seller that you purchased the item from and seek a resolution directly with themIf we can provide you with any information to assist please do let us know

Complaint: ***I am rejecting this response because:
In the e-mail that I received, Bonanza made it sound like they are refunding me back my $That PayPal transaction number that they provided is not because they are making it right by refunding me on their own will, trust me they are notI called and spoke to PayPal myself and gave them this transaction numberThey still have not heard anything back from them and neither have IThat PayPal transaction number is generated because of my disputeIt's related to my case because I generated the complaintBonanza has not done one single thing! They have yet to make contact with me after I've reached out to them numerous timesI would think that they would want to make it right especially after their seller posted a screenshot of my transaction which by the way has my address on their public f.bPageI mean seriously, how unprofessional can you possibly get? Now, PayPal can't refund me back until the time allowed by the seller passes by with no response, which means it will take even longer for me to get my money backThat is so unfair!!!! All I want is to get my money back so I can get my purchase from somewhere elseI made this purchase on February the 15th which was two weeks ago today to be exact! Wow is all I can sayThe seller even sent me an e-mail stating she would refund me back and of course has not done so! I can try and upload the screenshot that was posted along with the e-mailSo to answer the question, I'm rejecting because Bonanza has not done one single thing to make it right or responded back to any of the e-mails that I had sent them that clearly showed my concerns and issuesI even sent bonanza the screenshot of their seller that had posted my transaction that showed my address of my homeThey don't call u back either, I left a voicemail cause of course no one answersI've attached the post from their sellers f.bThat I mentioned previously along with her email stating she would refund me and a picture of PayPal showing that we are STILL waiting on a response from someoneThis all could be done much quicker if Bonanza made this right.Sincerely,*** ***

Thank you for reaching out We are sorry that your payment method was declined We would recommend that you check directly with that source to identify why that was so Your account was suspended due to non-payment of overdue seller fees Our system sends out automatic
payment reminders and our seller fees team sends out two personal reminders prior to the account being suspendedThe $reinstatement fee helps offset the resources we direct to collect the overdue balance
Send $(Overdue seller's fees) + $(reinstatement fee) for a total of $directly to [email protected] via ***Please copy and paste the receipt in a reply to this email so we can confirm the payment, at which time we will reinstate your booth

Complaint: ***I am rejecting this response
because:
Notice how they addressed the issue by not owning up to the fact there was a message on my account in September stating that advertising was suspended until I added a credit card to my accountSince this isn't the first time they've acted unscrupulously I ignored thatLet me explain advertisingThey offer to advertise on places like *** shopping, bing and other sitesA premium of 16% is charged when you select the maximum commission amountI had my account set to this and always paid my billThe base commission is 3.5% with no advertisingSince they indicated to me that they were no longer advertising for me the commission should be 3.5% not 16%There weren't very many sales despite my store having items or more so I doubt my items were being advertised during peak timeI recall many sales were the result of customers looking for something that all other sellers had stopped selling because of availabilitySo traffic was minimalFor example I had more traffic and sales on my other site despite no advertising on ***, bing etcI want a response from them regarding the message on my account that indicated advertising of my items/store had ceasedSo far through emails they ignore this very factI did log on my account too much but each time I did there was the messageBased upon their response so far I believe they need to be investigated for fraudI'm sure I'm not the only one who has experienced this and will seek out others on social media and certainly go after this joke of a company on their own social media pages.
Sincerely,*** ***

Sorry to hear of your negative experience with this sellerIt looks like there is a pending credit with PayPal,
Feb 08:52: Received Reversed: buyer_complaint notification
PayPal transaction #***
If you can please log into your PayPal account and confirm
the above that would be greatPlease get back to us and let us know if the seller has not resolved this dispute
Thank you

Transaction ID: 35264889 Sold on: 08/06/15 Current status: Complete Admin infoAug 17:21: Received dispute: non_receipt notification *** transaction #***Aug 17:19: Received Reversed: buyer_complaint notification for $-37.64 *** transaction #***Thank you for including the *** receipt We were able to view the transaction on our side and the seller has marked the transaction as shipped via *** on August at 4:16amOn the description of the listing, the seller states the transit time:Delivery detailsWe ship Worldwide BUT NOT TO ITALY, INDIA, AFRICA(Only if you can wait about Shipment days because of the strict Customs, Post office or some other unknown reasons).We will ship immediately within 1-business days upon receiving your paymentNormally your order will arrive within 6-business days.We only ship to confirmed *** addressYour *** address MUST MATCH your shipping address.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidaysTransit times may vary, particularly during the holiday season.Because of international delivery, shipping time is almost out of our control, so please check the estimated time of arrival before you purchaseIf the delivery time is beyond what you can accept, please don’t buyThanksBased on their statement, an order can take up to days in transitIf they shipped it on August 14th, that would put the item to you at the latest on September 4th, Additionally if you review the above *** details, it appears that a dispute was filed with *** on August 14th and that *** reversed that charge Please check with *** to confirm so and if that is not the case please file a dispute with *** if you have not received your package from the independent seller by the date they had committed to ship.If you need additional assistance please let us know