Bonanza.com

We are sorry to hear of the negative experienceWe had a look at your account on Bonanza and the account is active, so it appears you have been able to log into the site and communicate with the seller
It also looks like the seller has issued a refund on the transaction Please confirm so
with PayPal (Using the information included below) and let us know if you need additional assistance
An order for LukeT
Transaction ID: ***
Sold on: 01/27/17
Current status: Payment Complete
Jan 08:59: Received refund notification for $-286.99
PayPal transaction #***

We are unable to find a transaction ID with the number you provided We are unable to find a transaction associated with the email address you used as well If you can provide a screen shot of your order or any other information that would assist us in locating your transaction then we
can do our best to assist
Thank you

Hello ***We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza
basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.Based on your negative experience, we have permanently removed this seller from the Bonanza website.As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame Currently PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ us know if you have additional questions or need further assistance

Complaint: ***
I am rejecting this response because:Thats a horrible answerIf Bonanza owned a physical store and something happened in that store they would be responsibleThis is no differentI pay FEES to Bonanza in return for selling in a safe marketplace and that is not what happenedI have sold on *** and *** for over years on each and NEVER did any of those marketplaces not assume responsibility for something that happened on their siteI am guessing that is why they became bigger and Bonanza has notWhat seller would sell on a marketplace where they sell at their own risk???
Sincerely,
*** ***

We are so sorry to hear of your not so good experience with the seller of this transaction The seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way
Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: * *** ***
Please follow up with us and let us know how the dispute went with ***
Kind regards

We are sorry to hear about your negative experience on BonanzaThe purchase you made was from a 3rd party seller (aka, an independent merchant who uses the Bonanza platform to sell items)The good news is that you purchased using PayPal, which offers an excellent buyer protection programSo in
summary, all you need to do is file a dispute with PayPal and a full refund will be issuedBecause you paid the seller directly, Bonanza is not able to facilitate the refund, so this is something that you will need to do directly with PayPal. we highly recommend that you contact PayPal to file a disputeOne of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your orderYou can get that process started here: File a dispute with PayPal online (only available for purchases completed via a PayPal account): https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution File a dispute via telephone* (use this option if you used guest checkout on PayPal): 1-888-221-or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance. Here is the PayPal ID for your payment: *** Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order. We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct actionPayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find. We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.). We hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experiencedIf there is any additional information that we can provide to help this process go smoothly, or if you have additional questions, please don’t hesitate to ask.

Hi ** ***Sorry for the not so good experience with your transaction It is against Bonanza's policy (and the law) to sell counterfeit goods http://www.bonanza.com/site_help/general/prohibited_items Per our user agreement, this seller has been permanently removed from
Bonanza, http://www.bonanza.com/site_help/user_agreement*** also has an account on Bonanza and personally removes such items from our site and takes direct action with offenders We will be sure to direct them to this seller as well Sorry that you had to go through such measures to report this user Thank you for taking the time to make Bonanza better for all

We are sorry for your not so good experience You purchased gift cards which are like cash and then made a purchase from a seller on Bonanza Bonanza does not warrant purchases on our siteA copy of the *** dispute is attached, which was decided in our
favor.
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Thanks for contacting Bonanza Support and we’re very sorry to hear that your order hasn’t arrived yetUnfortunately, because Bonanza is just the platform used to connect buyers and sellers, we don’t handle or ship any items ourselves so we aren’t able to determine exactly what the reason is that
the tracking information is showing that the item has been delivered, since you haven’t received it yet.The first action we suggest in this scenario is contacting the local post office (or the shipping service that was used if it wasn’t USPS) as sometimes they’ll hold onto items for you to pick up if they weren’t able to be left at the shipping addressIf they’re unable to locate the item, the next step is contacting the seller directly to inform them of the issue.To contact the seller, view the order in your “Recent Purchases” section of the “Account” tab and use the “Send them a message” link found underneath the sellers detailsThis will automatically include the order number in the subject line, so they’ll know exactly which order you’re referring toBecause they shipped the order, the seller might have access to more information to help locate the order, and they’ll be able to file a “lost item claim” with the shipping service if that step is necessarySellers will typically respond within hours of receiving a message and are, generally, great at helping to resolve issues such as this.If that window of time passes and you haven’t heard back from them, please let us know and we’ll be happy to continue to provide assistance and help get this issue resolved
http://www.bombinoexp.com/Tracking.aspx?txtAwb=***
Bonanza Order #***
An order for Silver_Dew
Transaction ID: ***
Sold on: 03/02/16
Current status: Complete
Admin info
Items Sold
Your Price
Ct Black Sim Diamond Engagement Ring Wedding Bridal Set 14K Black Gold Over
$
Purchased by:
***
*** ***
WAVERLY, TN
See feedback (0)
Member since 03/02/
Send them a message
Subtotal
$
Shipping
FREE
Order amount
$
Transaction Summary
Sold on: 03/02/
Payment type: Paypal #***
Shipped on: 03/07/
Tracking: ***
Shipping Note: hI, We had shipped your order through Bombino ExpressYour tracking NO is ***You receive your parcel within -working daysIt’s totally depend on courier companyIf you have any question regarding your order & Shipment kindly mail usWe will reward you within hoursWe also listed some new design kindly look on itThank you

Hello there,We assumed your account on Bonanza, located the tracking number that the seller provided and found that the package was attempted to be delivered Please follow up with *** per their instructions belowif you have any additional questions please log into Bonanza and direct them
to the seller who has the answers to any product/shipping questions you may have on your order.Transaction SummarySold on: 06/26/15Payment type: *** *** *** *** *https://tools.***.com/go/TrackConfirmAction_input?origTrackNum=***Product & Tracking InformationPostal Product:Features:Registered Mail™DATE & TIMESTATUS OF ITEMLOCATIONJuly 6, , 5:pmNotice Left (No Authorized Recipient Available)SAN ANTONIO, TX 78223 We attempted to deliver your item at 5:pm on July 6, in SAN ANTONIO, TX and a notice was left because an authorized recipient was not availableYou may arrange redelivery by visiting http://www.***.com/redelivery or calling ***, or may pick up the item at the Post Office indicated on the noticeIf this item is unclaimed by August 5, then it will be returned to sender.July 6, , 8:amArrived at UnitSAN ANTONIO, TX 78223 July 6, , 3:amDeparted *** FacilitySAN ANTONIO, TX 78284 July 5, , 11:pmArrived at *** FacilitySAN ANTONIO, TX 78284 July 3, , 8:pmDeparted *** FacilityFLUSHING, NY 11351 July 3, , 12:pmArrived at *** FacilityFLUSHING, NY 11351 July 2, , 8:amProcessed Through Sort FacilityISC NEW YORK NY(***) Origin Post is Preparing Shipment

We are sorry for your not so good experience You purchased gift cards which are like cash and then made a purchase from a seller on Bonanza Bonanza does not warrant purchases on our siteA copy of the *** dispute is attached, which was decided in our
favor.
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiriesWe have gone ahead and reached out to the seller on your behalfWe have also opened a claim in our Order Resolution Center to file a report for this seller
In
the meantime, we highly recommend that you contact the payment provider you used to complete your purchase. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal and Amazon Payments is that these platforms provide a level of buyer protection should something go wrong with your orderYou can get that process started here:
How to file a dispute with PayPal https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-
Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human
How to file a dispute with Amazon Payments https://payments.amazon.com/help/
Filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their account
If you are unable to reach a resolution with the seller and/or payment provider through this process, please let us know so that we may continue to assist you with this matterWe thank you again for bringing this matter to our attention so that we can make the Bonanza experience better for all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The item I purchased has wrong dimensions (not matching with size chart attached to seller website) and absolute poor qualityAfter my few attempts to return the item for refund or replacement the seller (TopSeller2015) and online retailer (Bonanza) didn't offer any way of solving the problem

Sorry for the negative experienceThe listing states that the units sold were "defective" and sold as parts onlyHere is a link to the listing you purchased: http://www.bonanza.com/listings/Apple-Tv-Media-Streamer-1080p-3rd-Gen-MD199LL-A-...⇄ /> Please note, Bonanza does
not allow listings to be edited when they have been soldHere is a link to the transaction: http://www.bonanza.com/offers/***
We would recommend that you reach out to the seller and see if they have an exchange policy

This user was permanently suspended from Bonanza due to a violation of our user agreementThe account cannot be reinstatedOur full user agreement can be reviewed here: http://www.bonanza.com/site_help/user_agreement
An alternative site you may wish to try is ***If that is not an
option then you may want to consider opening up an independent webstoreBest of luck to you

Complaint: ***
I am rejecting this response because: I am still waiting for a response from paypal
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This business, Bonanza is not being honest or truthful, because they are protecting something well beyond misconduct, but criminal misconductThe offending party, *** ***, having knowingly and fraudulently stolen the term *** ***, was forced to remove the offense, which is an admission of guilt that goes well beyond any supposed misconduct on my partAdd to that the lies this seller has engaged in, then, how can Bonanza defend itself? Bonanza is guilty of hypocrisy in the worst sense of the wordBonanza is simply deficient in ethical business practicesThey choose to prosecute an innocent party rather than address the confessed removal of plagiarized material, and allow the culprit to go freeBonanza is unprofessional, biased, and protective of guilty offenders who violate the law, but alas, they didn't threaten this site with a lawsuit, that's what this whole "offense" is aboutThey're unethical, period.Sincerely,*** ***

Thank you for contacting Bonanza Support and we're deeply sorry to hear about the negative experience with your recent orderBonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any itemsInstead,
buyers pay sellers directly and sellers ship their goods straight to the buyerThis means that we cannot replace or refund your order ourselves
Don't fret! Bonanza sellers are more than willing to make things right once they hear from youYou can easily contact the seller directly by logging into Bonanza and hovering your mouse over the "Account" tab in the upper left-hand corner of any page and selecting "Recent Purchases" from the drop-down menuLocate your order, then click the "Send them a message" link to email the seller directlyThis will include your order number in the subject line so they'll know exactly which one is yours
Your username is:
***
Your can request a new password from the main log in screen
Here is a direct link to your recent purchase: http://www.bonanza.com/offers/***
Sellers typically respond within 24-hours and are often more than willing to accommodate requests from the buyer. If you do not hear back from the seller within that timeframe, please let us know so that we may assist you further. We appreciate you bringing this to our attention so that we can make the Bonanza experience better for everyone, and we'll be continuing to review this situation to determine if further action needs to be taken

Transaction ID: 35264889 Sold on: 08/06/15 Current status: Complete Admin infoAug 17:21: Received dispute: non_receipt notification *** transaction #***Aug 17:19: Received Reversed: buyer_complaint notification for $-37.64 *** transaction #***Thank you for including the *** receipt We were able to view the transaction on our side and the seller has marked the transaction as shipped via *** on August at 4:16amOn the description of the listing, the seller states the transit time:Delivery detailsWe ship Worldwide BUT NOT TO ITALY, INDIA, AFRICA(Only if you can wait about Shipment days because of the strict Customs, Post office or some other unknown reasons).We will ship immediately within 1-business days upon receiving your paymentNormally your order will arrive within 6-business days.We only ship to confirmed *** addressYour *** address MUST MATCH your shipping address.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidaysTransit times may vary, particularly during the holiday season.Because of international delivery, shipping time is almost out of our control, so please check the estimated time of arrival before you purchaseIf the delivery time is beyond what you can accept, please don’t buyThanksBased on their statement, an order can take up to days in transitIf they shipped it on August 14th, that would put the item to you at the latest on September 4th, Additionally if you review the above *** details, it appears that a dispute was filed with *** on August 14th and that *** reversed that charge Please check with *** to confirm so and if that is not the case please file a dispute with *** if you have not received your package from the independent seller by the date they had committed to ship.If you need additional assistance please let us know