Bonanza.com

Complaint: ***
I am rejecting this response because: Please look at this web page: https://www.bonanza.com/listings/Mothers-Day-Heart-Necklace-925-Sterling-Silver-...⇄ Did you see anything about drop shipping?!Did you see anything that says seller is independent from Bonanza?'Aboko" is the original seller of this necklace in ***It sells the necklace just fro dollarsIs it legal that a company or a person sells the same good with dollars more expensive?!!Bonanza is responsible for all person or companies that are using Bonanza server to sell goods.Bonanza sold the necklace more expensive than other sellersI am sure that the U.Sgovernment doesn't let somebody takes advantage from U.Scitizen.
Sincerely,
*** ***

So sorry for the not so good experience with this seller on the Bonanza MarketplaceThe seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza
errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

We are sorry for the continued negative experienceIf you are unable to resolve this directly with the seller, then we would recommend that you file a dispute with PayPal, whom you used to pay the seller directly for the goodsBonanza is not able to access your or the seller's financial details and issue refunds and such because Bonanza never received funds for the transaction, you paid the seller directlyIf we can provide you with more information to assist with filing a dispute on PayPal please do let us know

Hello *** Sorry to hear about your negative experience with this seller.
The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon
Checkout) Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that
What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know)That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction, in this case it was PayPalCurrently PayPal requires that you file a claim within days from the transaction Here is a link that will assist:How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimLet us know if you have additional questions or if you need further assistance.Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I have spent TWO HOURS of my time with Paypal last night disputing the chargesI want to make sure that the person selling the items that I had tried to purchase is entirely off of the siteWe have a friend who we also told about the tree stands, order one as wellHe has not received eitherHe is looking into where it is this evening, and will proceed on his own behalfWhat a headache for buyers!This seller should be arrested! Looking at the feedback response now, (and there wasn't as much feedback about the seller when I first bought), he should not be able to take advantage of any other people
From what Paypal had mentioned, because I used a debit card to pay with, (Although Bonanza only offers payment through Paypal and Amazonwhich I was entirely unaware), this company had taken my payment and processed it themselves into a PaypalThe only way to get Paypal to approve a refund, was to go into my checking account, and search, along with my Bonanza accountThe gentleman I talked to said it was very hard to locate because of the way it was processedTotally unethical, and hard to trackAlso, I will not approve until my full money is returned.Sincerely,*** ***

Sorry for your negative experience with this Bonanza seller.Bonanza does not offer live phone support nor do we have a phone number that is staffed by customer service or a live personYou will need to contact the seller directly about thisOur system created a private account for you so that you
can log in and send messages to sellers, check on the status of your shipments, and even leave feedback for your purchases.You should have received an email (check your spam folder) that includes a password to log in to your account (if not, you can request a new password from the log in page) Once you are logged in you can visit your "My Bonanza" page:Click the "My Bonanza" link (upper left-hand side of page)Click "Purchases" in the navigation ribbon on the left side of the pageClick "Purchased"You will then be able to view your transactionClicking on the seller's name will take you to their profile page where you can send them an email and inquire about shipping, etcIf the seller happens to be online you can send them an Instant Message (aka Quick-Text) and also use their "Live Booth Chat" window to communicate in real time.Let us know if you have any questions and thanks for shopping at Bonanza!Thanks,

You are right not not close your PayPal caseDoing so will release the seller of liabilityWe would recommend that you continue with your dispute until the seller grants you a refund or delivers the product to your satisfactionPlease do keep us posted of the outcomeWe will also be sure to continue to review the seller's account in the event they are conducting business outside of Bonanza's guidelines

Sorry for the negative experienceWe are not able to see a completed transaction on our side which could explain why the seller has not gotten back to youWe see an incomplete order, *** that was not paid forSo if you were able to pay for this order, the
payment details were not communicated to Bonanza from ***In that case we would recommend that you file a dispute on ***That way you will protect your financial interest and also bring the payment to the seller's attention (payment is not currently showing on Bonanza) How to file a claim with *** --> *** Again, we're truly sorry for the inconvenience this is to you, and if there is anything we can do to help this process go smoothly or you'd like assistance with any other matter, please let us know and we'll be happy to do whatever we can Kind regards,

We are sorry to hear of your not so good experienceWe have responded directly to your email at support with a resolutionWe have recommended that you file a dispute with PayPal against the sellerWe will also follow up with the seller on our side. Additionally we have issued a $ Gift
Certificate so you can make another purchase on Bonanza, and hopefully have a better experiencePlease let us know if you need anything else.BestMark

Complaint: ***I am rejecting this response because:
Once again you leave out the fact according to your own website message you were not advertising my listingsI could care less about selling on your siteI don't know why you're harping on thatYou're nothing but a bunch of liarsDo you deny such a message was added every time I logged on that read advertising was suspended but would resume when I add a credit card on file? Will you perjure yourself in a courtroom after I subpoena your server records? You've already threatened me with a collection agencyI violated no terms of serviceI simply do not agree with your unscrupulous method of billingYou advertised to me that you stopped advertising in SeptemberBy insisting I pay premium fees on top of regular fees is advertisingDo you still deny this message was added to my account? Will records go missing like *** *** emails? You've got some nerve carrying on a charade like thisYou know damn straight what I'm talking about. Sincerely,*** ***

We apologize that we are unable to further assistIn the matter of user safety on Bonanza, we are not able to provide additional information regarding the security actions taken on these accounts. If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend eBay or Amazon, both of which have strong monthly traffic and a good base of buyers and sellersEtsy is another viable option.We sincerely apologize for any inconvenience this may have caused you

Sorry to hear that you haven’t received any tracking information for your order yet! Bonanza acts as a platform that connects buyers and sellers to transact directlyWe do not produce, house or ship any items ourselvesInstead, buyers pay sellers directly and sellers ship items directly to
buyers. Sellers typically update their orders as soon as they’re able to get the items shipped, so it’s possible that they haven’t yet had a chance to deliver the item to the shipping service. To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request information about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order. Here is a direct link to your recent purchase: https://www.bonanza.com/offers/50744974 You can also use the “Send them a message” link found under the seller's details in the order summary linked above to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to. Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

So sorry for the troubleThe good news is that all Bonanza purchases are covered by buyer satisfaction programsIf you can remember who your payment was collected by, we have some links to help get your claim underway:[**Paypal Buyer Protection
Program**](https://www.paypal.com/webapps/mpp/paypal-safety-and-security): [Login at the top of page](https://www.paypal.com/webapps/mpp/paypal-safety-and-security), find this purchase, click itYou can then initiate a Purchase Protection claim.[**Amazon Payments A-Z Guarantee**](https://payments.amazon.com/help/***): Per the A-Z Guarantee, [Login here] (https://payments.amazon.com), click on the “Details” link, and then click “Problems with this transaction."The reason we can’t refund your purchase *right now* is that Bonanza doesn’t collect your money during the buyer/seller transactionYour funds are sent to the seller, via the payment providerThe payment providers keep enough cash on hand to compensate you, accordant with their policiesBut since Bonanza doesn’t ever touch the funds, we rely on the experts - our payment providers - to put you in the best position for a satisfying resolution.One thing we *can* and *will* do is use your report to investigate the seller who caused you this griefWe hold our sellers to a high standard of customer satisfaction, and hearing the trouble they’ve caused you will not bode well for their future on Bonanza
Thank you
PS If you do choose to give Bonanza another shot (*most transactions end much happier than this one*), let us knowWe can email you a 10% discount on your next purchase to compensate for this rotten experienceWe are investing heavily this year to keep a higher buyer satisfaction rating (99% or higher) than any other marketplace

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This user has been permanently removed from Bonanza due to multiple violations of our user agreementIn summary they were sending attacking emails to employees with vulgar and threatening language.

We are unable to find a transaction ID with the number you provided We are unable to find a transaction associated with the email address you used as well If you can provide a screen shot of your order or any other information that would assist us in locating your transaction then we
can do our best to assist
Thank you

Complaint: ***I am rejecting this response because:
This claim was made by me because this company does not respond to consumers or merchantsIt is evident that this happens to many customers/clients after reading complaintsI have always loved Bonanza and promoted them but not anymoreNow they are upset with me filing this complaint here and with *** knowing that they never responded to my emails over a week to confirm receipt of my seller fees pymt and reinstate my acctAfter filing this, they can easily see that I have been ignored and should have been apologized to but they are twisting the situation around against me with other ideas to punish me to not reinstate my acctThey claim to be inviting as alternative to *** but they are just like them or worseOn *** everyone uses *** stock pics without penaltyI am an established, experienced *** seller on bonanza/*** and if they treat me like this then it is due time that everyone will get burned by bonanza sooner or laterTheir lack of policy details, technical glitches, customer service speed, and unapologetic attitude will contribute to their decline in this marketplaceI thought they would be good competition against *** but they clearly can't handle this business wellThey don't want to swallow their pride to admit their wrongdoing and do right thingThey lost a good customer and merchant as they surely can see by my statsIt is their loss and my loss too as I really would have liked to still deal with bonanza. Sincerely,*** ***

We're deeply sorry to hear that the seller has not been responsive to your inquiriesWe thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller further. In the meantime, we highly recommend that you contact
PayPal to open a dispute for a refundOne of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your orderFiling a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to actA dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's account. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a disputeWe've included information below on how to start the dispute process: If you completed your purchase by logging into a PayPal account:File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:File a dispute via telephone*: 1-888-221-or 1-866-888-4178*Please have the debit/credit card number you entered on PayPal handy when contacting them so that you may quickly locate your orderSay "Representative" to speak to a live human for assistance. The PayPal payment ID for your order is: *** Additionally, we recommend leaving this seller feedback about your experience so that other buyers are aware of their shortcomingsHere is a link to do so: https://www.bonanza.com/users/32587090/user_feedbacks/to_leave If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claimWe hope this matter is resolved soon, and we apologize again for any inconvenience you've experienced

Hello ***We are sorry to hear of your not so good experience with this transaction Based on your communication breaking down with the seller, we would recommend that you file a dispute with *** Doing so will protect your interest in the transaction and also motivate the seller
to have this resolved in a timely manner (or face sanctions on their bank account).Here is the transaction ID: Payment type: *** #***We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***-apac.com/buyerprotection/security-centre.htmlHere is also ***'s phone number:* *** ***We will be sure to investigate the communication content you have reported. If you need additional assistance, please contact us at http://www.bonanza.com/site_help/contact_us