Bonanza.com

Complaint: ***
I am rejecting this response because: This issue is not resolvedA review of my account will show my turbotraffic packs via the date stated of 3/02/I have a physical screen shot showing I had turbotraffic packs before purchasing my last titan membership on 2/27/I earned more by purchasing and having high conversion rates of titan, and was bumped to more packs equalling I understand how advertising worksI have been in this business over yearsSarah T*** is aware of this incident and of the glitch occurring last night and even stated she noticed I lost my turbo traffic packsI know for a FACT that I did not use turbo traffic packs in a couple hoursStating that is what happend is completely ludacrisI want a supervisor to contact me immediatelyThis is the 7th time I'm asking***See attached screen shotsPlease refund me my accurate amount of traffic that I have paid for and earnedA review of my account on 3/01/will show I had packsA screen shot of 3/02/will show I lost them allSarah T*** already acknowledged thisSee emails below Please see emails below Tech Sales Now I just checked my turbotraffic packs and yesterday I had 11! Now I have 0! Something seriously wrong occurred*** Please.I cant even change my turbotraffic meter as now it says I have none4:PM (hours agoto Bonanza, Sarah Sarah (Bonanza) Mar 2, 4:PM PST Hi ***,Thank you for confirming that you did not remove the items from your boothYour booth has been reactivated and your items are again being sent again to Google ShoppingI am seeing what you are seeing which is no TT stats showing in your Booth Stats and pack remaining of your TurboTraffic packsThis is something that I need to take to our developer team to find out what has happenedIt is clearly a glitch that needs fixing. We apologize for this and will be working diligently to resolve it for youI will let you know as soon as I have an update, but of course, please check in if you have questions or notice anything else that needs to be resolved.We value your business and thank you for notifying us about this issue!Best regards,Sarah Tech Sales Sarah I just purchased that pack! I spent and added my volume back. It took me back to originallyI paid dollars for a titan membership for days of advertising via turbotrafficIt took all of my packsI need this fixed immediatelyI would like my packs refunded as this is part of my titan membershipWithout the advertising I'm basically paying for hours of nothingThis is unacceptableThis is the 2nd large issue that has happendI need my turbotraffic packs restored immediately. Please contact me immediately. 4:PM (hours ago)to Bonanza Sarah (Bonanza) Mar 2, 5:PM PST Hi ***, I completely understand how important it is for the tools that track how your advertising budget is being spent to function properlyIt's very important to us as well as we value your business and want to work with you for many yearsI've opened a ticket with our tech team to find out why your booth has been affected by this bugWe will work diligently to fix this for you and once we have the correct stats to make sure that you feel comfortable with the various advertising options so you can decide what will be the best fit.Best regards,Sarah I am requesting a supervisor contact me at my personal phone at ***I want my turbo traffic packs backI understand your system had a glitch, but I should not have to suffer due to an issue caused by your companyPlease make me whole as I have paid my endturbo traffic packs at are a total value of This is atleast the 5th email I've send for someone to contact me directly which noone hasI do not care how the issue occurred, that is up to your company to figure outI want someone to contact me today.This is ridiculousI had no issue holding on, but you could of easily of restored my turbo traffic and you didntWho is suffering at each time your company fails? MeYour way of making this whole would of been atleast to restore what I PAID FORAgainAll emails are being copied, and this is atleast my 6th time at attempting to get my purchases backYour development team can take months to look at whatever they wantThat is not my issuePlease give me back what is rightfully mine.I am losing patience.Tech Sales 6:AM (hours ago)to Bonanza
Sincerely,
*** ***

Hi ***.We are sorry for the negative experienceWe had a look at the transaction and it appears the seller has issued a refund via PayPalCan you please confirm this with PayPal? Here are the reference numbers: Sep 08:42: Received complaint:
unauthorized_claim notification PayPal transaction #***Sep 08:41: Received Reversed: unauthorized_claim notification for $-84.20 PayPal transaction #***If you are unable to confirm the refunds, we would then recommend that you file a dispute with PayPal. Doing so will place sanctions on their bank account until they have resolved the open issuePlease do let us know the status and how we can be of additional assistance.Best,Mark

We are sorry to hear of your unfortunate situation Bonanza does not warrant payments, instead we ask that sellers use *** and Checkout by *** on our site, both which offer some level of assurance with respect to receiving payments (please check with each payment option for their rules
and policies regarding accepting payments) If a seller opts to accept a payment type outside of our checkout options, then that seller would need to also accept the risk for accepting those payments, and follow up accordingly with the proper channel for reporting fraudulent payments (in the case of a bad check, their bank, your bank and the authorities).Please let us know if you need additional assistance.

Hello We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza
basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame Currently PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersILet us know if you have additional questions or if you need further assistance

Hello there,We assumed your account on Bonanza, located the tracking number that the seller provided and found that the package was attempted to be delivered Please follow up with *** per their instructions belowif you have any additional questions please log into Bonanza and direct them
to the seller who has the answers to any product/shipping questions you may have on your order.Transaction SummarySold on: 06/26/15Payment type: *** *** *** *** *https://tools.***.com/go/TrackConfirmAction_input?origTrackNum=***Product & Tracking InformationPostal Product:Features:Registered Mail™DATE & TIMESTATUS OF ITEMLOCATIONJuly 6,5:pmNotice Left (No Authorized Recipient Available)SAN ANTONIO, TX 78223 We attempted to deliver your item at 5:pm on July 6, in SAN ANTONIO, TX and a notice was left because an authorized recipient was not availableYou may arrange redelivery by visiting http://www.***.com/redelivery or calling ***, or may pick up the item at the Post Office indicated on the noticeIf this item is unclaimed by August 5, then it will be returned to sender.July 6,8:amArrived at UnitSAN ANTONIO, TX 78223 July 6,3:amDeparted *** FacilitySAN ANTONIO, TX 78284 July 5,11:pmArrived at *** FacilitySAN ANTONIO, TX 78284 July 3,8:pmDeparted *** FacilityFLUSHING, NY 11351 July 3,12:pmArrived at *** FacilityFLUSHING, NY 11351 July 2,8:amProcessed Through Sort FacilityISC NEW YORK NY(***) Origin Post is Preparing Shipment

Hi Naveen,We are sorry to hear about your negative experience with this sellerWe have placed their account on hold and reached out to them directly for assistanceWe would recommend that you leave them feedback on their profile about your experience so that other buyers will be aware of the
challengesWe would also recommend that you file a dispute with PayPal against the seller (who you paid)Doing so will place sanctions on their bank account, and force their hand to follow thought (with a refund or the product)Below are your order detailsLet us know if we can provide additional assistance. ***1Sold on: 01/16/18Payment type: Paypal ***

There were two other violations on the accountThe creation of fake accounts to leave feedback for your seller accountThe other violation is circumventing our checkout which means that you were directing buyer traffic outside of BonanzaEach violation is grounds for suspensionWe apologize that we are unable to further assist

We are very sorry for the not so good experienceWe would suggest listing items that are not considered high risk to begin (high value designer items at below market prices, etc)Then once you have a successful history of selling those items, you should be able to add more expensive itemsBonanza
has a very firm policy on items that are high risk, often counterfeited, or very expensiveWe tend to lean on the conservative side when allowing such items on our siteHaving a solid history of feedback as a seller, selling those specific items, is an alternative way to have your booth approvedThank you for understanding

We are sorry to hear of your not so good experienceWe have responded directly to your email at support with a resolutionWe have recommended that you file a dispute with PayPal against the sellerWe will also follow up with the seller on our side. Additionally we have issued a $ Gift
Certificate so you can make another purchase on Bonanza, and hopefully have a better experiencePlease let us know if you need anything else.BestMark

We are sorry to hear that this seller has not delivered the goods you ordered from them We have placed their booth on hold so we can prevent other buyers from having the same experience We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so
you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also ***'s phone number: * *** ***
Please do keep us posted and let us know how things resolve

Hello *** Sorry to hear about your negative experience with this seller.
The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon
Checkout) Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that
What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know)That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction, in this case it was PayPalCurrently PayPal requires that you file a claim within days from the transaction Here is a link that will assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimLet us know if you have additional questions or if you need further assistance.Regards

We apologize for your negative experience with this transactionOn May 10th you sent the seller a message and the seller promptly replied to youThey are now awaiting return communicationThe seller of this product has given every indication that they are willing to resolve this matter and their
transaction history suggests that they willPlease continue your communication with the seller directly and keep us posted if you need additional assistance

Complaint: ***
I am rejecting this response because: This was a time sensitive purchase that would have been great if it would have been delivered as scheduledAll attempts to contact the seller via the website message method have gone unansweredSince the item I purchased was not delivered as scheduled, I endured extra expense and have already purchased a like item from a dependable sourceTherefore, I insist that the full purchase price be refunded to me immediatelyIf it has shipped, you may recall or retrieve your item from the carrier the best way you know how.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,We are sorry to hear of this unfortunate situationThe Bonanza community is designed to bring buyers and sellers togetherUltimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Payments)Bonanza basically provides a
platform for buyers and sellers to transactBonanza does not accept payments for items; instead, buyers pay the seller directlySo financially speaking, we have no hands in the financial partThat means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our communityIf you have a seller that is not living up to their side of the agreement, then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know)That way other buyers will be aware of the seller's shortcomingsBonanza will also remove a seller's booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good sellerWe do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the sellerIf the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transactionSo whichever payment method you used at checkout, is the same payment method whom you will contact when disputing the purchasePayPal and Amazon Payments offer a level of buyer protection, providing you file a claim within their allotted time frameCurrently, PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal --> https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments --> https://payments.amazon.com/help/201342380How can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud --> https://www.fbi.gov/scams-safety/fraud/internet_fraud/internet_fraudLet us know if you have additional questions or if you need further assistance

We're deeply sorry to hear you have not received your camera and the seller did not respond to your messagesThe seller "[***]" has been placed on hold by Bonanza, and is currenty unable to do business on the Bonanza site Bonanza errs on the cautious side when dealing with such
sellers, and we have currently placed them on Hold. Since this seller is currently on Hold on Bonanza, you may not receive the item you purchasedIf you have not already done so, we highly recommend that you contact PayPal to file a dispute. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your orderYou can get that process started here:How to file a claim with PayPal https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolutionIf you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-4178Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance.Here is the PayPal ID for your payment: ***Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order.We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct action. PayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find.We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).***, we hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experiencedIf there is any additional information that we can provide to help this process go smoothly, don’t hesitate to askPlease let us know if you have additional questions

Sorry that PayPal is reporting that they are not able to find your transactionHere is some more information that may assist:
***@keyinfo.com

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement).We apologize that we are unable to provide further
details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you

Sorry for your negative experienceIt sounds like you purchased an item from an independent seller who uses the Bonanza platform to sell itemsThe scenario you explain sounds like a "drop shipping" strategyDrop shipping is a sales strategy that occurs on eBay, ***, and most online
marketplacesBasically a seller offers an item for sale that they do not yet ownThey mark up the item and offer it for saleOnce they receive an order, they purchase the item on your behalf and ship it to youYou get what you paid for, at the price you agreed toI am sorry that the item you purchased was available from another source at a lessor price and that was so transparent when you received your itemWe would encourage you to work directly with the seller you purchased the item from (and paid) for a resolution.

Comments/answers follow each point/question:1) The buyers don't always have the same address on their *** as on BonanzaAThe payments were received directly to your account on ***, without Bonanza's interventionWe do not have a hand in the financial portion of the transactionYou have access to your buyers via *** and also the power to issue refunds via ***Please follow up within ***.2) I didn't get all the final value fees back on the refunds I sent.ARefunds are denied for various reasons, the most popular is that proof of the refund was not provided nor was the refund showing via ***'s *** 3) Also, I was never notified the exact reason my account was shutdown for and if it was for feedback then check the previous message I sent explaining why I have a lot of negative feedback although I had more positive and with over sales I had like negative feedback mostly due to an item getting damaged during shipment or item being out of stock in which case I sent a refundI never even got a chance to improve my feedback although the feedback system is faulty itself.AEach buyer who leaves Bonanza with a negative experience is a buyer that will likely never return to our site We have continued to observe negative feedback and a refund rate of over 30% on Bonanza from your buyers for various reasons If you are interested in moving to another marketplace, we recommend ***.com or ***.com, both of which have strong monthly traffic and a good base of buyers and sellers ***.net is a good site for those who wish to deal in the auction format