Bonanza.com

This user's account has been permanently suspended due to a violation of our user agreement; not paying seller feesUnfortunately we are unable to reverse this action at this time but the user is welcome to contact us in months to request a review

Sorry to hear about your negative experience. Since PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refundPayPal will withdraw the funds from the seller's account, placing the money on-hold while the seller works
with you to resolve the issuePayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf. If you'd like us to re-send the information about filing a dispute, or if you have additional questions, please let us know and we'll be happy to help

We are sorry for the negative experienceYour account was removed from Bonanza due to a violation of our user agreementIn summary, you had previous accounts opened that were removed due to a violation of our user agreementIn the interim, you had a sale on your newly opened account and the
credit card you added to the site was charged USD $ for seller fees as a result of your saleOnce our system identified the relation of the accounts your account was removedEven though things did not work out between us, we still do appreciate that you even gave Bonanza a tryWe have just issued a refund of the USD $ back to your credit card and wish you the best moving forwardAs a note, Bonanza does not store any of your financial information on our siteIf you need additional assistance please do let us know

Sorry that you had to write back to the Revdex.com about thisWe believe that we addressed this request in your initial complaintYour card was charged a total of times and was refunded a total of times (screen shot attached)After we issued all of the refunds requested, we then removed the card
from our Merchant systemOnce the card is removed, it can no longer be chargedWe have attached a copy of the charges and refunds in hopes that helps you reconcile the confusionPlease feel free to provide any transaction information not included on the screen shot in the event you opened up a second account on Bonanza with a different payment type or if there were some other abnormality that we are not able to see
Thank you in advance for your patience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI only ask that they take my actions seriouslyI only want justice and for the seller not to be able to seek on there website..Sincerely, *** ***

Complaint: ***I am rejecting this response because:
It took me to filing a complaint for your company to respond to my many requests for helpNow it is to the point where you push off blameYou do nothing for your customers and are not helpful I'm any way.Sincerely,*** ***

We are sorry to hear about your negative experience shopping on BonanzaWe had a look at the transaction and it shows that you have filed a claim with PayPalThat would be the action we would suggestBonanza is not able to intervene on your behalf as you paid for the goods directly to the seller
(via PayPal)Please continue with the PayPal claim and let us know if there is any information we can provide that will assist you with getting a refund from PayPal sooner

Complaint: ***I am rejecting this response because:
My receipt is from BonanzaI have included the attachment
Per Bonanza,"Binding Sale: All sales are bindingIf you, as a seller, receive a purchase request (order) you are obligated to complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance, such as: (a) the buyer fails to meet the terms of your listing (such as payment method), or (b) you cannot authenticate the buyer's identity."
They are not complying with the sale. Sincerely,*** ***

We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (*** or *** Checkout) Bonanza basically
provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know) That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase *** and Checkout by *** offer a level of buyer protection provided that you file the claim within their allotted time frame Currently *** requires that you file a claim within days from the transaction *** also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with *** --> http://tinyurl.com/File***ClaimHow to file a claim with *** Payments --> https://payments.***.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Poli...⇄ can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanzaBonanza scams, how often do they happen --> http://www.bonanza.com/site_help/general/bonanza_scamHow to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBILet us know if you have additional questions or if you need further assistance.Regards,***The Bonanza Team

Thank you for including a copy of our termsPlease refer to the following sections of the Bonanza user agreement:
"We encourage you to report all user-to-user disputes to your local law enforcement, postmaster general, or a certified mediation or arbitration entity."
"Furthermore, while Bonanza discourages certain conduct and content on the Website, you acknowledge and agree the Website is a venue and as such is not responsible for the content posted on itYou agree to use the Website at your own risk."
###
The seller has listed the price of the item at a mistake of $ The true value of the item is in the thousands of dollarsIf their actions were done maliciously then we would remove them from our site (which is the most we could do as we do not have a hand in the financial portion of the transaction, nor do we have ownership of products)That is not the case hereThe seller made an honest mistake and we do not remove sellers or users from Bonanza for making honest mistakesIf you wish to pursue your claim independently of Bonanza via a certified mediation or a legal entity then that would be your best optionThank you for taking the time to bring this to our attention

Sorry for your negative experience in closing your accountNot sure why you were not able to pay your fees because we are big fans of money :) In any case the fees were not very large so we have waived them for you and closed your account per your requestThank you for giving Bonanza a try
and please let us know if you need anything elseBest to you

Sorry that things did not work out with BonanzaWe have just canceled the Platinum Membership that you subscribed to and issued a full refund (see copy below)Please let us know if you need anything else and best to you
Refund (Unique Transaction ID # ***)See
related ***
Original Transaction
Date
Type
Status
Details
Gross
Fee
Net
Jul 17,
Recurring Payment From ***
Refunded
Details
$USD
-$USD
$USD
Related Transaction
Date
Type
Status
Details
Gross
Fee
Net
Jul 27,
Refund
Completed
-$USD
$USD
-$USD
Business Name:*** Email:***@hotmail.comTotal amount:-$USDFee amount:$USDNet amount:-$USD
Date:Jul 27, 2016Time:15:47:PDTStatus:Completed
Subject:
You have sent $USD to *** with PayPal

Sorry for the negative experienceYour account has been removed from Bonanza due to a violation of our user agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: all of a sudden they seem to be able to pull this upInteresting given the apparent inability of the rep despite many emailsI don't believe anything was ever shipped as we received no notice nor did the seller respond to either of my emailsFurthermore when I looked at *** yesterday, the dispute was still openNot sure what's going on here.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as the refund was completed 12/14/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I feel as though someone should be held responsible and I should still recieve my productI was told it was being shipped to me and so my money is gone and spentAsking for a refund is pretty pointless.Sincerely,*** ***

We are so sorry to hear about your negative experienceUnfortunately you will need to work with PayPal for a resolutionBonanza does not accept paymentsThe buyer pays you directly via the payment method you select for your accountIn this case that is PayPal and they are the company who you
will need to settle withWe apologize that we are not able to further assistIf there is any information we can provide you about the order that would assist with your claim please do let us know

Transaction Summary
Sold on: 05/31/
Payment type: Paypal #***
Hi ***,We are sorry for the negative experience and that the seller you made a purchase from on Bonanza has been permanently removed from Bonanza. While Bonanza is a platform that brings
buyers and sellers together, transactions take place between the buyer, seller and payment processor (PayPal or Amazon Payments) Buyers pay sellers directly, and sellers ship items directly to buyers.At this time, we recommend that you get PayPal involvedSince you purchased the item through PayPal they will ultimately be the one to refund your moneyWe wish we had more of a hand in this process, but PayPal keeps your personal information very secure, so we are not able to handle the refund ourselvesWe apologize for any inconvenience this causes.Here are a few links that will get you going in the right direction.How to file a claim with PayPal:https://www.paypal.com/webapps/mpp/paypal-safety-and-securityPaypal Customer Support: 1-888-221-1161 Here is your PayPal Reference Number: ***