Bonanza.com

We're deeply sorry to hear about the negative experience with your recent orderBonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any itemsInstead, buyers pay sellers directly and sellers ship
their goods straight to the buyerThis means that we cannot replace or refund your order ourselves. Don't fret! Bonanza sellers are more than willing to make things right once they hear from youYou can easily contact the seller directly by logging into Bonanza and hovering your mouse over the "Account" tab in the upper left-hand corner of any page and selecting "Recent Purchases" from the drop-down menuLocate your order, then click the "Send them a message" link to email the seller directlyThis will include your order number in the subject line so they'll know exactly which one is yours. Your username is: ***Your registered email address is: ***@yahoo.com Here is a direct link to your recent purchase: *** Sellers typically respond within 24-hours and are often more than willing to accommodate requests from the buyer. If you do not hear back from the seller within that timeframe, please let us know so that we may assist you further. We appreciate you bringing this to our attention so that we can make the Bonanza experience better for everyone, and we'll be continuing to review this situation to determine if further action needs to be taken

complaint: ***
I am rejecting this response because: you have not given me any new or useful information that shows you are not a shady company or protects your consumers.Sincerely,*** **

Complaint: ***I am rejecting this response because:1/23/purchase tree stand from bonanza order #*** for $No stand was received and no money returnedI saved all the emails from McKennne bonanza (total) say please wait product on way, the problem has been solved, go to facebook or twitter to see their positive advetismentAfter a month they said they were not responsible for money transactins to go to paypalCalled Pay Pal they said that visa was responsibleVisa said they do not deal with pay pal but did take a written complaint from meI am now trying Revdex.com hopeing action will be taken before any one else gets connected with bonnanzaDocument are avaiable from me for any one that needs themSincerely,*** ***

Complaint: ***
I am rejecting this response because:I have already contacted the seller, they said it was clearly identified that it was used. It was marked as used but in a deceptive manner, I showed it to other individuals and they all agreed. Additionally, the web site never stated that there was only tips and not which are if I purchased it new. I presented that to the seller and they never responded. Bonanza may be the go between, I now understand that but they should take responsibility for who they allow to sell product on their web site, it feels like they're not. When I went to Bonanza.com, I was under the impression they would be the one I would deal with, not the seller, it feels like you are trying to dodge the responsibility. In short, in my mind I was purchasing the product from Bonanza.com, if I new I would have to deal with the seller, I would not have used your site. On *** it's very clear if you are purchasing a new or used product, this site doesn't. Sincerely,
*** ***

Thank you for writing back and sorry to hear of your not so good experience with this sellerSince PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refundPayPal will withdraw the funds from the seller's account,
placing the money on-hold while the seller works with you to resolve the issuePayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf. If you'd like us to re-send the information about filing a dispute, or if you have additional questions, please let us know and we'll be happy to help

Hi ***, We are sorry to hear of your negative experience with this sellerWe have confirmed that the tracking number shows the package delivered to California, and we can also confirm that you did communicate your address to the seller. We would recommend reaching out to the seller
(that is who you paid) for clarificationIt could be that they gave you the wrong tracking number, or it could be that they made a mistake with the ship to addressIn any case, the seller should be your first point of contactIf you do not receive a favorable response from them, then we would recommend that you file a dispute with PayPal (that payment method that you used to pay them)PayPal offers an excellent buyer protection programBelow are your order details, please do let us know how we can further assist: https://www.bonanza.com/offers/51955887Order SummarySold on: 02/03/18Payment type: Paypal #***Shipped on: 02/08/18Tracking: *** View tracking information

Complaint: ***
I am rejecting this response because:In my complaint I expressly
identified the problem of obscure cancellation links Bonanza needs to show that they have made the links for cancellation more prominent and easily accessible before I can dismiss this complaint This is a common practice among online websites to retain subscribers potentially against their will just for the purpose of auditing and pretense of customer retention It needs to be stopped

We are very sorry for the not so good experienceWe would suggest listing items that are not considered high risk to begin (high value designer items at below market prices, etc)Then once you have a successful history of selling those items, you should be able to add more expensive itemsBonanza
has a very firm policy on items that are high risk, often counterfeited, or very expensiveWe tend to lean on the conservative side when allowing such items on our siteHaving a solid history of feedback as a seller, selling those specific items, is an alternative way to have your booth approvedThank you for understanding

Sorry for the not so good experienceYou will need to contact the seller whom you purchased the item from directly about this, here's how:1) First, please log in to your Bonanza accounthttp://www.bonanza.com/home/login2) After you have logged in, visit your "My Bonanza > My Bonanza dashboard"
Click "Purchases" then "Purchased" page and locate the order in question. a) If you haven't yet received the tracking information, click the "Request tracking info" linkWe'll contact the seller for you to request the information. b) If it has been more than days since you paid for your order, or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the sellerPlease try working directly with the seller to resolve your issue. For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/buyer_protection_pledge

We are sorry to hear of your negative experience with a seller who uses the Bonanza platform to sell their goodsBecause the transaction was paid directly to the seller via PayPal, you will need to file a dispute with PayPal as Bonanza does not have access to this sensitive dataPayPal has a buyer
protection program that allows you, the Bonanza shopper, up to days to file a disputeIf there is any information we can provide you to assist with your PayPal dispute, please do let us know. We agree with you that seller's of this nature should not be permitted to sell on Bonanza and we appreciate you letting us know so we can address accordingly

Complaint: ***I am rejecting this
response because:
I have received emails from Bonanza Since my complaint I have been in contact with them through email a few times They absolutely have my email address and they stated the matter was taken care of and no further charges would be made I responded after checking the account myself and it had not been resolved I contact them again through email and was give instruction on how to verify I did as advised and I have not been assessed any further charges I was invited to come back any time I was ready
I do hope the matter is resolved, but as of now, there has been no further charges or automatic debits to my account
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It has been days which is the max you state shipping should beI already contacted the seller wks ago via email and they still haven't respondedI am now escalating this matter because you on your website claim this to be a reliable and trusted seller that you allow to sell items on your American website.? This was the only reason I trusted the seller and made purchase.? Sincerely,
*** ***

Log in user name:***
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Email address used to log into Bonanza:? ***@hotmail.com
NdicolasH
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Message from the seller:
Greetings, ***,
This is a follmessage regardingyour recent purchasefrom
FiveStarDeal
Thanks for your purchase! Do to a recent surge in sales, I'm currently out of shipping envelopesYour order will be shipped ASAP, but be aware that it will be a few days before I can send it out
If you paid for USPS Express Overnight shipping, please send me a message, I will be sure to send your package immediately
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Thanks for writing to us and we’re very sorry to hear that you haven’t received any tracking information for your order yet! Sellers typically update their orders as soon as they’re able to get the items shipped, so it’s possible that they haven’t yet had a chance to deliver the item to the shipping service
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To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request info about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order
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You can also use the “Send them a message” link found under the sellers details in the order summary to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to
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Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

Sorry for the negative experience getting your booth reinstatedThe seller fees were from June so our team is reconciling the accountWe should be able to get your account reconciled by the end of this week? Thank you for your patience

Thank you for contacting Bonanza Support and we're deeply sorry to hear about the negative experience you've had recentlyWe appreciate you bringing this to our attention so that we can continue to make the Bonanza experience better for everyone, and we'll be reviewing this situation to determine
if further action needs to be takenUnfortunately, because Bonanza doesn't process the payments ourselves, we don't have access to the financial information (for security and confidentiality reasons) necessary to issue you a refund directly.The easiest and quickest way to receive a refund for your order is to contact the seller directlyYou can do this by hovering over the "Account" tab and selecting "Recent Purchases" from the drop-down menu to view your order, then clicking the "Send them a message" link to email them with the order number in the subject line so they'll know exactly which one is yoursSellers typically respond within 24-hours and are often more than willing to accommodate requests from the buyer.If you don't hear from the seller within that time frame, we recommend filing a claim with the payment processor (Paypal or Amazon Payments) to have the charges reversedYou can get that process started hereHow to file a claim with PayPal ? https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments ? https://payments.amazon.com/help/201342380Again, we're truly sorry for the inconvenience this is to you, and if there is anything we can to help this process go smoothly or you'd like assistance with any other matter, please let us know and we'll be happy to do whatever we can

Complaint: ***I am rejecting this response because: I have not yet received a refundI filed one with paypal but bonanza should have some responsibilityWhen looking further into the matter it seems that this type of practice very commonly occurs with bonanza and I will not be using them ever again in the future, they issued me a $coupon but that will go to waste because I do not trust the business and would like a refund before accepting any sort of response from the business.Sincerely,Dr*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as the refund was completed 12/14/

It sounds like the main issue is with PayPal and not BonanzaBonanza does not accept paymentsSeller's are responsible for the payment you wish to accept, Amazon Payments, and/or PayPalYou selected PayPalThe buyer paid you via PayPalYou will need to direct your energy to PayPal

Sorry to hear about your negative experience.? Since PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refundPayPal will withdraw the funds from the seller's account, placing the money on-hold while the seller works
with you to resolve the issuePayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account.? For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute.? If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf.? If you'd like us to re-send the information about filing a dispute, or if you have additional questions, please let us know and we'll be happy to help

Hello*** * ***Sorry for the not so good experience? If the seller does not have a record of the order and you cannot find the order referenced on Bonanza, then that is a good indicator that the seller must have not ever seen the order? If you could provide us with a copy of the
*** receipt then we can track the transaction down on our side? Right now we are also not able to find a transaction on our side (referencing your email address and name).Being directed to *** to file a dispute would be the avenue we would recommend so you can protect your investment as well? If you can get back to us with a *** receipt then we can track that on our side.Thank you