Bonanza.com

Hello ***We are sorry to hear of this unfortunate situation? The Bonanza community is designed to bring buyers and sellers together? Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout)? Bonanza
basically provides a platform for buyers and sellers to transact? Bonanza does not accept payments for items, instead, buyers pay the seller directly? So financially speaking, we have no hands in the financial part? That means that we cannot issue refunds or anything like that.Based on your negative experience, we have permanently removed this seller from the Bonanza website.As for receiving a refund, the easiest path would be to request a refund directly from the seller? If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction? So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase? PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame? Currently PayPal requires that you file a claim within days from the transaction? Amazon also offers their "A to Z Guarantee." ? Here are a couple of links that may assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments ? https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ us know if you have additional questions or need further assistance

Thank you for reaching out and please accept our apologies for your negative experience? It looks like we have refunded your payment in full yesterday? Please review the below correspondence that was emailed to you directly? Please let us know if you need additional
assistance
Kind regards,MarkBonanza
?
?
Katy? Yesterday 11:amHello ***,Thank you for writing and so sorry for the confusionThe free 30-day trial is only eligible for sellers who enroll on a month-to-month basisThe annual plan offers a free 13th month, however the entire membership cost is charged up front.We understand that you did not intend to commit to the annual membership at this timeWe have cleared the annual plan from your account and refunded the $back to your card on file (refund reference #9j9q6fb)Please allow 3-business days for the funds to appear back in your account.We have applied a free 30-day trial of the Gold Pro membership to your account, courtesy of Bonanza, for your troublesThe free trial is valid through January 3, We find that sellers who take full advantage of the features associated with the Gold Pro account see the most successYou can review the added benefits which come with your premium membership trial on the following page:http://www.bonanza.com/memberships/pickHope that helps and we apologize for any inconvenience you have experiencedIf you have additional questions, or if we can be of further assistance, please let us knowThank you for taking the time to contact us, and thanks for your support of Bonanza!Kind regards,KatyThe Bonanza Team

We are sorry to hear of your not so good experience? Bonanza is not able to generate feedback for transactions that occur outside of the Bonanza checkout systemWe apologize for the inconvenience

Sorry to hear that this information was not helpful to youBecause Bonanza does not have a hand in the financial portion of a transaction (you paid the seller directly via PayPal), we are limited in what actions we can takeThe only two parties that can facilitate a refund are the seller or PayPal (the seller being the person you paid, and PayPal being the company that facilitated that payment)We would recommend that you contact PayPal and dispute the payment.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I find it problematic that Bonanza refuses to deal with at least several hundred potential sellers who use that same UPS store as a secure business address, because of one fraudulent businessBut that's Bonanza's decisionI'm grateful that it happened before I imported too many listings, and it underscores why I'm happy to have nothing to do with Bonanza (selling or buying) in the future.? In these days of stalking, trolling, data-mining, and identity theft, it can be ? important for business owner to have a secure mailfront that isn't necessarily near their operations or residences.? ?

We are so sorry to hear about your negative experienceUnfortunately you will need to work with PayPal for a resolutionBonanza does not accept paymentsThe buyer pays you directly via the payment method you select for your accountIn this case that is PayPal and they are the company who you
will need to settle withWe apologize that we are not able to further assistIf there is any information we can provide you about the order that would assist with your claim please do let us know

We are sorry for the negative experienceWe have reviewed the tracking number (***) that the seller provided you and it shows that your package is set to be delivered on or before April 5th,
2017.? https://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums...⇄ Please do let us know if you need additional information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: [redacted]I am rejecting this response because:
Im rejecting Bonanza solving anything because they haven'tThat seller that is a scammer is still selling on their site, even after all the proof and screenshots that were sent to themThank God for PayPal because I was able to get my money back, it may have taken almost a month but I got it backI will NEVER have to deal with Bonanza ever again, and for that I'm thankfulI will always reject their response because they did nothing to correct issue or the sellerI'm through with this, I want nothing to do with this crooked company or their seller
Sincerely,[redacted]

Complaint: ***
I am rejecting this response because: Bonanza is hiding behind this disclaimerThey act like *** when one makes a purchase then once their is a problem they wash their hands of itIt is a dangerous businessThey claim not to be responsible for the businesses they send the customer to useIt is like a car dealer sending a car to a body shop to be fixed and then washing their hands of it once the car comes back with the paint peeling off.?
Sincerely,
*** ***

We apologize for the negative experienceThe amount in question relates to a fee for the Background Burner that you signed up to useThe trial converts to a membership once you bypass the trial image amount (images), regardless of how long you use the trialThe fee in question was disputed via
your credit card company and decided in our favorEven so, we have just issued a full refund and absorbed the $ fee we were charged for the dispute
?
It looks like you have opened up another account and again signed up for a Background Burner TrialTo avoid the same charge on that account, please be aware that after you pass the trial images, the account will convert to a paid membership (this information is noted as you sign up for the membership)If you need additional assistance please contact our support team directly? Thank you for your support

Hi ***,Sorry for the not so good experience with your transaction? Bonanza does not inventory items, nor do we accept payments for items? So we are not able to issue refunds on items because we do not have a hand in the payment, you pay the seller directlyWe do require that sellers
offer payment options that offer solid buyer protection programs and *** (the payment processor you used) has an excellent buyer protection program for instances like thisSo if you are unable to have a favorable resolution with the seller directly, we would highly recommend that you contact *** and file a dispute? Doing so will force the seller to address the complaint or *** will place sanctions on the sellers account.For our part, we can remove sellers from our community who do not follow through with their buyers? Based on your complaint, we have permanently removed this seller from our community so we can prevent the same thing happening to others? Please let us know if there is anything else that we can do to assist you.Kind regards

Complaint: ***I am rejecting this response because:
Please explain to me in which fraudulent account was connected with my bonanza account?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:? Clearly Bonanza.com has to have some relationship with the people that use the service.? I have tried to contact the seller, but have gotten no response.? Plus I sent messages to Bonanza.com and got no messages either.? Very rude and unprofessional in my opinion on both parts.? Rest assured, that I will not recommend your company to others.? This is my first experience with Bonanza.com and will be my last.? There has to be some way you can connect with the seller.? You must have some information on them besides what we can see.? ? I have filed a claim with PayPal and hope they have better response than what I am getting now.? Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:
? ? There is no reason for me to be banned, I have done absolutely nothingThey sold all of items for me while I did 25,on ebay in the same time frameidk who the ** they think they are, but I warned them that not having support options bothered meNow I have some unknown issue, out of the blue, no notice, no explanation, there is no grounds for it.I have plenty of free time to invest in educating people about your [redacted] up practices across all your social media account, better get used to seeing my name because I will be there every day now until I get my call from you regarding the inappropriate actions taken against my accountI have sued eBay and PayPal twice and am about to bag them a third timeUnless you want to join the list of cases that paid out to me, I suggest you call me [redacted]
Sincerely,[redacted]

Sorry for your not so good experience with listing items on BonanzaThe items you are selling are high risk in that they fall under a category that is monitored for infringementBonanza has been ordered by many brands to manually review high risk items that are often identified as infringing on
the brand prior to them being listed on Bonanza, or face large lawsuitsIn the interest of not being sued by the brands, we have to manually review select items before they are listed for saleWe hope that helps to explain why items are not immediately posted for sale? Thank you for your patience and support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***? I have no idea who I could have harassed or impersonated a Bonanza member of employeeUnless something went on my compromised account that I do not know about, however, I do not harass or impersonate people.? Please show me where/when the harassment/impersonation occurred.?

Revdex.com:Hello,This is to let you know that the vendor has issued a refund for the amount below? It took me months to resolve this issue but now it's resolved and please close my complaint? If you have any questions, please do not hesitate to contact me at the numbers
below.Thank you,[redacted]

Hi Naveen,We are sorry to hear about your negative experience with this sellerWe have placed their account on hold and reached out to them directly for assistanceWe would recommend that you leave them feedback on their profile about your experience so that other buyers will be aware of the
challengesWe would also recommend that you file a dispute with PayPal against the seller (who you paid)Doing so will place sanctions on their bank account, and force their hand to follow thought (with a refund or the product)Below are your order detailsLet us know if we can provide additional assistance.? [redacted]1Sold on:? 01/16/18Payment type:? Paypal? [redacted]

The shopper registered for Bonanza and submitted their email addressOur system sent out a welcome emailWe have unsubscribed this user from all emails, however they will still receive an email when the seller responds to themIf they would like their account completely removed please let us
know