Bonanza.com

Dear [redacted],
We are sorry for the negative experienceWe have just issued a credit to your account so your balance is at zeroWe have also confirmed that your account is closedPlease let us know if there is anything else you need
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Complaint: [redacted]I am rejecting this response because:
As stated in my initial complaint, you never specified any restrictions with regards to the items in question until after I tried to list them.? If you have an issue with certain types of items being sold on your website, then you need to specifically state what your restrictions are.? By only telling sellers about your issues AFTER they try to list an item, you are requiring small-time business owners to spend a lot of money sourcing inventory without knowing if they will even be able to attempt to sell it or not
I do see that the Madonna record in question is now active on Bonanza.? I thank you for that, however, it should not take a week to list an item
If you are able to activate the Beyonce record as well, I will close this complaint.? Thank you.Sincerely,[redacted]

We are sorry to hear of your negative experience with your transactionOur first suggestion would be to file a dispute with [redacted] as they are the payment facilitator that you used when you paid this independent seller directly for the item you purchased from themBased on your comments of the
transaction, [redacted] has ruled in the seller's favor, your next best option would be to file a dispute with your credit card/bank that is connected to the transaction in questionBonanza does not receive payments for goods, nor do we ship items so we do not have direct influence in refunds or shipping, etcPlease do let us know if you need any further information that will help with you filing a dispute with your credit card company

We are sorry to hear of your negative experience with this sellerThe seller has offered to accept a return, here is the information they provided:
Our policy on Bonanza, is exchange onlyI am happy to make an exception for you and do a refund but there is a 20% feeJust make sure it is new with
tags and here is our address
Discount Scrubs and FashionN State Road 7Margate, FL
M-F 8:am ??" 6:pm EST(954) 366-
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If you are unable to resolve this directly with the seller, then we would recommend that you file a dispute with PayPal, whom you used to pay the seller directly for the goodsBonanza is not able to access your or the seller's financial details and issue refunds and such because Bonanza never received funds for the transaction, you paid the seller directlyIf we can provide you with more information to assist with filing a dispute on PayPal please do let us know
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Sorry to hear about your negative experienceYou have two options for a resolutionThe first we would suggest contacting the seller and letting them know that you did not read the listing correctly, and ask them if they would be open to issuing a refund.The second option would be to contact [redacted]
and file a disputeBased on your complaint description (understanding that it was listed as used), the chances are that [redacted] would side with the seller.? Bonanza does not accept payments for goods, rather you pay the seller directly, so we are not able to issue refundsWe would recommend that you contact the seller that you purchased the item from and seek a resolution directly with themIf we can provide you with any information to assist please do let us know

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

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Complaint: [redacted]
I am rejecting this response because:Thats a horrible answerIf Bonanza owned a physical store and something happened in that store they would be responsibleThis is no differentI pay FEES to Bonanza in return for selling in a safe marketplace and that is not what happenedI have sold on [redacted] and [redacted] for over years on each and NEVER did any of those marketplaces not assume responsibility for something that happened on their siteI am guessing that is why they became bigger and Bonanza has notWhat seller would sell on a marketplace where they sell at their own risk??? ?
Sincerely,
[redacted]

Revdex.com:
Wanted to let you know they gave me the full refundThank ? for all your help!Sincerely, [redacted]

This account had several violations of our user agreementCircumventing Checkout, filed chargebacks against sellers, created aka accounts to leave feedback for an associated accountUnfortunately we are unable to reinstate your accountWe apologize in advance for the inconvenience and wish you
the best in your future endeavors
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Thank you for contacting Bonanza and we're deeply sorry to hear that the seller has not been responsive to your inquiries.?
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We highly recommend that you contact the payment provider you used to complete your purchase.? One of the reasons that Bonanza requires sellers to accept
payment options such as PayPal and Amazon Payments is that these platforms provide a level of buyer protection should something go wrong with your orderYou can get that process started here:
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How to file a dispute with PayPal ? https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
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If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-
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Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human
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How to file a dispute with Amazon Payments ? https://payments.amazon.com/help/
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Filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their accountWe also recommend leaving this seller feedback about your experience so that other buyers are aware of their shortcomingsHere is a link to do so:
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If you are unable to reach a resolution with the seller and/or payment provider through this process, please let us know so that we may continue to assist you with this matterWe thank you again for bringing this matter to our attention so that we can make the Bonanza experience better for all

Sorry to hear about your negative experience shopping on BonanzaBonanza does not accept payments for items nor do we sell itemsYou purchased the item directly from a 3rd party seller who uses the Bonanza platform to sell itemsBecause you paid the seller directly your option for a refund is
directly from the sellerIf the seller is not willing to provide you with a refund then you should file a dispute with PayPalPayPal offers an excellent buyer protection program and you have up to days from your purchase to open a dispute.? ? Bonanza does employ many systems to prevent bad people from using our site but if someone wants to be bad enough they will find ways around even the most robust securityIn any case, we learn from them and continue to improve our security to prevent such instancesPlease let us know if you need additional assistance filing a claim with PayPal.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, ? Bonanza claims the refund? has been issued but it still hasn't? shown up in my
account balanceI will check back next week.Sincerely, *** ***

Sorry for the negative experience and we're deeply sorry to hear that you haven't received the jersey you purchased from? ***? yet and that the seller has not been responsive to your inquiriesWe have reached out to the seller on your behalfWe thank you for bringing this
matter to our attention, and we have reported the problem to our team of experts to investigate this seller furtherWe have also placed the seller's account on hold while we investigate, temporarily removing all of their listings from Bonanza.In the meantime,? we highly recommend that you contact *** to open a dispute for a refundOne of the reasons that Bonanza requires sellers to accept *** is that *** provides a level of buyer protection should something go wrong with your orderFiling a dispute with *** will remove funds from the seller's account while *** awaits a response from the seller, forcing the seller to actA dispute on *** will count against the seller, and if the seller is unresponsive to multiple disputes, *** may take further action against the seller's account.For your financial security, *** does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, *** will only allow the account or cardholder associated with the purchase to file a dispute.? To file a dispute on ***:If you completed your purchase by logging into a *** account, visit? this link? to get started.If you completed your purchase by entering your credit/debit card as a guest on *** (without logging into an account), you will need to contact them via telephone to file your dispute with ***.You can contact *** directly at 1-888-221-or 1-866-888-4178Please have the phone number you entered on *** when you completed your purchase handy so that you can quickly reach a representative.If you do not recall the phone number you entered when completing payment on ***, say "Representative" to speak with a live human and let them know the transaction ID (#***), date and purchase amount for your order.If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim

Complaint: [redacted]I am rejecting this response because:
Thats a hassleI have to create a [redacted] accountJust deal with it and you deal with [redacted]This is ridiculousSincerely,[redacted]

We are sorry for the negative experienceWe have issued refunds on all of the charges and have removed your credit card from our systemIf there is anything else we can do to assist please do not hesitate to let us know.Thanks for giving us the opportunity to help you and for all of your support
of Bonanza

Sorry for your negative experienceThe accounts were suspended due to chargebacks that were filed on seller feesBonanza does not charge fees to list on our siteWe only charge you selling fees when you make a saleYou win, we winWhen you file a chargeback, the credit card processing company
charges us a fee, in addition to the funds you filed the charge onThe only way to have your account reinstated is to pay for the overdue amounts that you filed chargebacks on, and also pay a $ fee (per chargeback)Our user agreement can be reviewed here:? https://www.bonanza.com/site_help/general/legal_content

Complaint: [redacted]I am rejecting this response because:
This claim was made by me because this company does not respond to consumers or merchantsIt is evident that this happens to many customers/clients after reading complaintsI have always loved Bonanza and promoted them but not anymoreNow they are upset with me filing this complaint here and with [redacted] knowing that they never responded to my emails over a week to confirm receipt of my seller fees pymt and reinstate my acctAfter filing this, they can easily see that I have been ignored and should have been apologized to but they are twisting the situation around against me with other ideas to punish me to not reinstate my acctThey claim to be inviting as alternative to [redacted] but they are just like them or worseOn [redacted] everyone uses [redacted] stock pics without penaltyI am an established, experienced [redacted] seller on bonanza/[redacted] and if they treat me like this then it is due time that everyone will get burned by bonanza sooner or laterTheir lack of policy details, technical glitches, customer service speed, and unapologetic attitude will contribute to their decline in this marketplaceI thought they would be good competition against [redacted] but they clearly can't handle this business wellThey don't want to swallow their pride to admit their wrongdoing and do right thingThey lost a good customer and merchant as they surely can see by my statsIt is their loss and my loss too as I really would have liked to still deal with bonanza.? Sincerely,[redacted]

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiriesWe have reached out to the seller on your behalfWe thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to
investigate this seller further.? In the meantime,? we highly recommend that you contact PayPal to open a dispute for a refundOne of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your orderFiling a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to actA dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's account.? To file a dispute on PayPal:? If you completed your purchase by logging into a PayPal account, visit? this link? to get started.? If you completed your purchase by entering your credit/debit card as a guest on PayPal (without logging into an account), you will need to contact them via telephone to file your dispute.You can contact PayPal directly at 1-888-221-or 1-866-888-4178Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representative.If you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human and let them know the transaction ID (***), date and purchase amount for your order.? Additionally, we recommend leaving this seller feedback about your experience so that other buyers are aware of their shortcomingsHere is a link to do so:? ? If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim

We are sorry to hear about your negative experience[redacted] has given you the incorrect informationWhen you purchased the item, you paid the 3rd party seller directlySo ultimately the transaction is between you and the sellerBecause of this we only allow [redacted] and [redacted] Pay as payment
methods on our platform as both of them offer excellent buyer protection programsThat way if the 3rd party seller does not make good on the order (as is the case here), you can file a dispute on [redacted].? We recommend escalating to a “claim,” which causes [redacted] to take direct action[redacted] will then perform their own investigation of the circumstances and offer a resolution based on the information they findYou can read more here:https://www.[redacted].com/webapps/mpp/security/buyer-protection-resolution...⇄ We suggest continuing to work with [redacted] directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).? We hope that [redacted] is able to help resolve this issue quickly for youIf there is any additional information that we can provide to help this process go smoothly, don’t hesitate to askPlease let us know if you have additional questions, and thank you again for taking the time to bring this matter to our attention.?

Complaint: [redacted]
I am rejecting this response because: I HAD A FREE SELLER'S ACCOUNT! I NEVER AGREED TO ANY MEMBERSHIP CONCERNING A FEEYOU ARE A COMPLETE LIARNO WONDER WHY YOU HAVE SO MANY NEGATIVE REVIEWSYOU HAVE ALMOST NEGATIVE REVIEWSYOUR COMPANY WON'T BE AROUND MUCH LONGER
Sincerely,
*? [redacted]