Bonanza.com

We are sorry to hear of your unfortunate situation.  Bonanza does not warrant payments, instead we ask that sellers use [redacted] and Checkout by [redacted] on our site, both which offer some level of assurance with respect to receiving payments (please check with each payment option for their rules...

and policies regarding accepting payments).  If a seller opts to accept a payment type outside of our checkout options, then that seller would need to also accept the risk for accepting those payments, and follow up accordingly with the proper channel for reporting fraudulent payments (in the case of a bad check, their bank, your bank and the authorities).Please let us know if you need additional assistance.

Complaint: [redacted]I am rejecting this response because:we have filed a claim. And we have attempted several times to work this out with the seller. We can't even get a tracking number. I can't even find them as a seller on your site anymore. I'm sure there are others with complaints as well. However we will not be recommending your site to any event as I am unsure that you have checked on how your sellers are doing. They put false advertisement and we paid on the 11th. It processed after. But the seller won't give tracking number and one minute said it was in Oregon then said they didn't know where it was. We feel we were scammed. And for this to happen during Christmas hurts our family emotionally as well as financially. We are now out of money & not much we can spend on our children. Sincerely,[redacted]

Thank you for your follow up message [redacted]. Bonanza does not have a hand in the payment. You paid the seller directly via PayPal. So in order to get a refund, you need to either request this via the independent seller or to file a dispute via PayPal. If the seller is not responding to you in a timely manner that is acceptable to you, then we would recommend filing a dispute on PayPal. Doing so will motivate the seller to address any concerns, or PayPal will impose sanctions on their account until all is resolved. Please let us know if we can provide any information to help you with that process.

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service ([redacted]). We understand that it may not have been your specific...

actions that caused this suspension to occur (for example, if other family members logged into your account), but we err on the side of caution in matters of user safety. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. Due to security restrictions, our team is unable to provide further details involved with this action. To protect your privacy, it is our policy not to notify other users of our suspensions when possible. If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processed. We strive to keep this matter as private as possible to preserve your reputation on Bonanza. Fortunately, we are able to recommend a few great alternatives such as [redacted] or [redacted], both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format. The advertising that is purchased on Bonanza is not refundable. Bonanza sends those funds on your behalf to Google Shopping which results in buyer traffic being directed to your booth. Bonanza or Google cannot guarantee that those buyers convert. We sincerely apologize for any inconvenience this may have caused you. Thank you for your understanding, and we wish you the best of luck in your future endeavors!

This user was permanently suspended from Bonanza. Bonanza does not issue refunds for 3rd party expenses. We are sorry that Bonanza is no longer an option for you. We would recommend that you seek out an alternative venue like eBay or Amazon, both which are viable alternatives to Bonanza. Best of...

luck to you.

Hello We are sorry to hear of this unfortunate situation.  The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout).  Bonanza...

basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community.  If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know).  That way other buyers will be aware of the sellers shortcomings.  Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller.  We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction.  So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase.  PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame.  Currently PayPal requires that you file a claim within 45 days from the transaction.  Amazon also offers their "A to Z Guarantee."  Here are a couple of links that may assist:How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments -->  https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBILet us know if you have additional questions or if you need further assistance.

Thank you for including a copy of our terms. Please refer to the following sections of the Bonanza user agreement:
"We encourage you to report all user-to-user disputes to your local law enforcement, postmaster general, or a certified mediation or arbitration entity."
"Furthermore, while Bonanza discourages certain conduct and content on the Website, you acknowledge and agree the Website is a venue and as such is not responsible for the content posted on it. You agree to use the Website at your own risk."
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The seller has listed the price of the item at a mistake of $ 1.00. The true value of the item is in the thousands of dollars. If their actions were done maliciously then we would remove them from our site (which is the most we could do as we do not have a hand in the financial portion of the transaction, nor do we have ownership of products). That is not the case here. The seller made an honest mistake and we do not remove sellers or users from Bonanza for making honest mistakes. If you wish to pursue your claim independently of Bonanza via a certified mediation or a legal entity then that would be your best option. Thank you for taking the time to bring this to our attention.

Apologies for any issues you are having with your transaction.  Because Bonanza does not handle the financial portion of a transaction, the only recourse you have for a refund is via [redacted] (who has a buyer protection program), or directly from the seller in question.  If the seller in...

question is non responsive, then [redacted] would be the go to.We would love to have an order number and a copy of your [redacted] receipt (we have not received either) so we can track the seller (if the transaction was made on our site) so we can promptly address and remove them if need be.  Would you be so kind as to provide that information?  We also searched your email address on our site (and name) and were not able to find a single transaction connected to this.  Your help would be greatly appreciated.

So sorry for the not so good experience with this seller on the Bonanza Marketplace. The seller "[redacted]" has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza...

errs on the cautious side when dealing with such sellers and we have permanently removed them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted] phone number:  [redacted]If you need additional assistance, please contact us at [redacted]@bonanza.com

Complaint: [redacted]
I am rejecting this response because: As I've already told you, I have contacted the seller and have not received a reply. The item was purchased through the Bonanza website so you must assume some responsibility to contact the company yourself and expedite my refund.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:This company acts as mediator between the seller and buyer. The seller supposed to be vetted by this company as stated in their self-description. At no time was I informed that they dismissed the seller from service wit heir site until I happened to come across their statement regarding it. No care was taken to protect me as their consumer or client. And I see them as liable for placing myself in a fraudulent position that they knew existed. No effort was made to inform me directly. I have notified [redacted] of this issue, but have not been replied to yet.this is at the least, indignant of this company toward a patron of theirs. I see definite liability on their fault to not notify myself directly of a bad seller or the potential at least of a bad sale. No protection is or was given to myself as a consumer of this person. Represented under the auspices e of their name as a better seller.  The transaction was done on their site using the [redacted] vehicle to facilitate payment, but solely on their site, and invoiced by their site.  I will file with the FTC as well as here.Sincerely,[redacted]

We are glad to hear that you received a refund from the transaction and sorry that your transaction ended in such a way.  We will be sure to review all communication within the Bonanza site and address any violations of our user agreement promptly.  Bonanza is unable to address any communication that is done outside of the Bonanza website.  Thank you for taking time out of your day to bring this to our attention so that we can follow up.

Thanks for letting us know. If you have given the seller ample time to respond and they have not done so then we would recommend that you file a dispute with the payment processor that you used to send the direct payment to the seller. Filing a dispute with the payment processor can only be done by you as you paid the seller directly. Here are a few links that will assist:
 
How to file a claim with PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-security
 
How to file a claim with Amazon Payments: https://payments.amazon.com/help/201342380
 
 
We will be sure to investigate the seller's account to ensure they are meeting the expectations of their buyers consistently.  Thank you for taking time to bring this to our attention and please do keep us posted if we can further assist.

Thank you for letting us know about your not so good experience.  After further research, we have removed the seller from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious...

side when dealing with such sellers and we have permanently removed them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted]'s phone number:  [redacted]If you need additional assistance, please contact us at [redacted]@bonanza.com

Complaint: [redacted]
I am rejecting this response because:The item I purchased has wrong dimensions (not matching with size chart attached to seller website) and absolute poor quality. After my few attempts to return the item for refund or replacement the seller (TopSeller2015) and online retailer (Bonanza) didn't offer any way of solving the problem.

We are sorry to hear about your negative experience with this seller.Bonanza does not accept payments for transactions, you pay the seller directly via PayPal. We allow PayPal on our site due to the buyer protection program they offer. We would highly recommend that you file a dispute with PayPal....

PayPal has an excellent reputation in providing refunds to shoppers with valid disputes. If that does not work for you then we would recommend filing a dispute with your credit card or bank that was used to facilitate the transaction. Please do let us know how things turn out and how we can further assist.Kind regards.

Sorry that you are not happy with your Membership purchase.  Per your request we have issued a full refund via [redacted].  Let us know if you need anything else.Kind regards,Bonanza SupportTransaction DetailsYour account has open issues. Click to Resolve or Check...

Status Refund (Unique Transaction ID # [redacted])See related [redacted]Original Transaction Date Type Status Details Gross Fee Net Jun 23, 2015Recurring Payment From [redacted] Refunded Details$290.00 USD -$8.71 USD $281.29 USD Related Transaction Date Type Status Details Gross Fee Net Jul 17, 2015Refund Completed ...-$290.00 USD $8.41 USD -$281.59 USD Business Name:[redacted] Email:[redacted]@gmail.comTotal amount:-$290.00 USDFee amount:$8.41 USDNet amount:-$281.59 USDDate:Jul 17, 2015Time:09:30:09 PDTStatus:CompletedSubject:You have sent $290.00 USD to [redacted] with [redacted]

We're very sorry to hear about the trouble you're having. The Bonanza community was designed to act as a platform to bring buyers and sellers together, and as such we don't have a hand in financial exchanges between our users. Since we don't directly process payments for items sold on our site,...

transactions that occur on Bonanza ultimately take place between the seller, the buyer, and PayPal or Amazon Payments (the payment processor used for checkout).
 
To resolve a dispute with a Bonanza seller, please first contact the user directly with your request. If your request is denied by the independent seller, the next step of escalation will be to file a claim with the payment company that helped facilitate the sale. PayPal and Amazon Payments both offer a level of buyer protection, providing you file a claim within their allotted time frame. Currently, PayPal requires that you file a claim within 180 days from the transaction. Amazon offers their "A to Z Guarantee."
 
Please keep in mind if you file a dispute with your credit card, it will nullify your claim with your payment provider.
 
How to file a claim with PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-security
 
How to file a claim with Amazon Payments: https://payments.amazon.com/help/201342380
 
Let us know if you have additional questions or if you need further assistance.

We are sorry to hear about your negative experience with this seller. We viewed your transaction and it looks like a refund may have been issued by PayPal (against the seller). Can you please reference the information we have included below to confirm? If it turns out to not be refunded, we highly...

recommend that you dispute the transaction against this seller in PayPal. We appreciate you letting us know about your experience so we can keep Bonanza free from such negative experiences.
Please do let us know if you need anything else.
 
Transaction ID: [redacted] 
Sold on: 11/27/16 
Current status: Payment Complete
20 Dec 12:32: Received dispute: non_receipt notification 
PayPal transaction #[redacted]
20 Dec 09:35: Received Reversed: buyer_complaint notification for $-31.23 
PayPal transaction #[redacted]

Complaint: [redacted]I am rejecting this response because:
I understand Bonanza does not refund, that the Seller will have to.  However, Bonanza is not doing anything to contact the seller regarding this matter.  The Seller is using Bonanza and their name as a platform, so Bonanza needs to take some responsibility and contact the seller to help iin resolving this matter.  Don't just take the easy way out. Sincerely,[redacted]