Bonanza.com

Hello [redacted]
Sorry that your experience on Bonanza was not a good one.  If you have attempted to reach out to the seller and also filed a resolution case on our side (so we can help mediate a resolution) have have no resolution, then we would recommend that you file a dispute with [redacted]. Reason...

being is that your payment was made directly to the seller via [redacted].  So contacting [redacted] and filing a dispute would be the quickest way to get a refund.
Here is a link to the [redacted] dispute process: https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also [redacted]'s phone number: [redacted]
We will be sure to follow up with the seller to vet them.  Please do let us know how things work out with [redacted].
Kind regards.

This user has been permanently removed from Bonanza due to multiple violations of our user agreement. In summary they were sending attacking emails to employees with vulgar and threatening language.

This account had several violations of our user agreement. Circumventing Checkout, filed 9 chargebacks against sellers, created aka accounts to leave feedback for an associated account. Unfortunately we are unable to reinstate your account. We apologize in advance for the inconvenience and wish you...

the best in your future endeavors.

The purchased of the gift cards in the amount of $440 was in error and I did not receive $440 worth of gift cards. I tried to contact seller immediately after this was brought to my attention to ask for refund of the money. I have not gotten a response at all. The other seller that I was purchasing from I was using gift cards that I meant to purchase and that was not included in the $440 that I am disputing. I bought them before plus I cannot access my account now so I am losing out on the $160 in gift cards that was used as a partial payment. This is very unfair and distasteful service and the explanation and lack of consideration/compassion is very unsatisfactory. I will definitely make sure to spread the word and warn others not to use this site as I was already forwarding friend there. Good thing I stopped them before they made their purchases and will update them on this matter as wellComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
* I have made no sales through Bonanza and have received no funds. I can prove this by showing my bank card statement if the company provides a transaction date, which it has refused to do. Also, any items purchased would connect with a third party printer in the US who prints my products on demand (they also have no record or transaction history).
* I have made no other account with Bonanza and therefore have not broken any terms of agreement. My position is firm in that Bonanza has had a security breach, either internally or externally, and is failing to take responsibility for this.Sincerely,[redacted]

We are sorry for your not so good experience. Here is a link to the listing that you purchased: https://www.bonanza.com/listings/[redacted]-Flea-Tick-Collar-for-Lar...⇄ does not sell or ship items. We provide a platform for buyers and...

sellers to come together and transact. When you made your purchase, you purchased it directly from the seller, and paid them directly. So the only parties that can offer a refund are the seller, [redacted], or your credit card/bank that is attached to your transaction. Please let us know what information we can provide you that will assist you with filing a dispute with your bank/credit card company.

Complaint: [redacted]I am rejecting this response because: what Bonanza forwarded to me is copied and pasted from an email which the seller sent me over two weeks ago on August 22nd. That email outlines a third possible return policy ie returns are not allowed, which contradicts once again what the seller originally stated. Unfortunately, I have not received any communication from Bonanza regarding the email I sent them on August 22nd. In my email, I informed Bonanza that the seller was retroactively charging me a restocking fee. This is not an issue covered by PayPal's purchase protection. Paypal only covers two types of issues: items not received or items significantly not as described. As an internet forum for online purchases, Bonanza has an obligation to customers who rely on the accuracy of sellers' listings. PayPal has no way of policing the content on Bonanza's website. Potential customers should be aware that Bonanza does not require sellers to post accurate listings. If Bonanza is not going to provide buyers with any assistance or protection, this needs to be disclosed fully and explicitly on their website. It is also unclear why customer service is offered if Bonanza simply redirects customers to sellers and Amazon/Paypal.  Sincerely,[redacted]

Log in user name:[redacted]
 
Email address used to log into Bonanza: [redacted]@hotmail.com
NdicolasH13
 
[redacted]H13
 
 
Message from the seller:
Greetings, [redacted],
This is a follow-up message regardingyour recent purchasefrom...

FiveStarDeal
Thanks for your purchase! Do to a recent surge in sales, I'm currently out of shipping envelopes. Your order will be shipped ASAP, but be aware that it will be a few days before I can send it out.
If you paid for USPS Express Overnight shipping, please send me a message, I will be sure to send your package immediately.
 
 
 
 
Thanks for writing to us and we’re very sorry to hear that you haven’t received any tracking information for your order yet! Sellers typically update their orders as soon as they’re able to get the items shipped, so it’s possible that they haven’t yet had a chance to deliver the item to the shipping service.
 
To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza page. Once you’ve found the order in question, you can use the “Request info about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order.
 
You can also use the “Send them a message” link found under the sellers details in the order summary to type out a message to them with any specific questions you may have. This option will also automatically include the order number in the subject line so the seller will know which order you’re referring to.
 
Sellers will typically respond within 48 hours of receiving a message or request for information about an order (often they’ll respond much faster than that). If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However,  Bonanza claims the refund has been issued but it still hasn't shown up in my
account balance. I will check back next week.Sincerely, [redacted]

We are sorry that you did not have a good experience with your transaction on Bonanza.  Bonanza provided you with instructions on how to file a dispute with [redacted], so that you can get a refund.  Bonanza does not hand payments so Bonanza does not have a hand in the financial portion of the...

transaction, so we are not able to issue refunds. If you contact [redacted] (as the letter mentions, before July 15th), you will be able to file a dispute so you can get a refund.[redacted]Hello, [redacted],Thank you for reporting this problem.The seller, paulbaker, had previously been suspended for behavior unbecoming of sellers on Bonanza.com.What does this mean for me?It's still possible for you to receive a refund for your purchase!We suggest you file a claim immediately.You have until July 15th to file a claim with [redacted].Open a claim with [redacted]Helpful linksBuyer complaint processHow do I file a claim or check the status of a claim?[redacted] refund overview[redacted] contact information[redacted] Customer Support: [redacted]Alternate Number: [redacted] We understand how frustrating and stressful dealing with these issues can be. Your input is vital to helping us make Bonanza a safer marketplace for everyone, and greatly appreciate your time, patience, and help with this matter.We take these cases very seriously, and our support team will be following up with the seller as well to assess whether they are a good fit for Bonanza.If you have any questions about working with the seller or filing for a refund, please feel free to contact us at [email protected],The Bonanza Support Team

We are sorry for the negative experience. You should never have to edit your feedback in order to receive your products or a resolution from any seller on Bonanza. Your feedback is a direct reflection of your experience with that particular seller. We have placed the seller's booth on hold and have...

reached out to them and asked them to provide a resolution. We have also reminded them of Bonanza's feedback policy.
We would recommend that you file a dispute with PayPal. Doing so will motivate the seller to resolve this dispute or they will face sanctions on their PayPal account. If you need additional assistance please do reach out to our support team directly, [email protected]

Complaint: [redacted]
I am rejecting this response because: this is a generic response from the company. I received this same email from them with their "advice" to go to PayPal to resolve my issue. They offer nothing in return or assurance that they will see to this mishap themselves. They pawn it off into another company. Thank the gods I'm anpaypal member but for those who pay as a guest to PayPal may not receive funds back easily if at all.

Hello We are sorry to hear of this unfortunate situation.  The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout).  Bonanza...

basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction.  So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase.  PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame.  Currently PayPal requires that you file a claim within 45 days from the transaction.  Amazon also offers their "A to Z Guarantee."  Here are a couple of links that may assist:How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments -->  https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersILet us know if you have additional questions or if you need further assistance.

Sorry for your negative experience. The accounts were suspended due to chargebacks that were filed on seller fees. Bonanza does not charge fees to list on our site. We only charge you selling fees when you make a sale. You win, we win. When you file a chargeback, the credit card processing company...

charges us a fee, in addition to the funds you filed the charge on. The only way to have your account reinstated is to pay for the overdue amounts that you filed chargebacks on, and also pay a $ 30.00 fee (per chargeback). Our user agreement can be reviewed here: https://www.bonanza.com/site_help/general/legal_content

This user was permanently removed from Bonanza due to a violation of our user agreement. A representation of the consistent communication they sent to various employees of Bonanza is attached.

Complaint: [redacted]I am rejecting this response...

because:
Notice how they addressed the issue by not owning up to the fact there was a message on my account in September stating that advertising was suspended until I added a credit card to my account. Since this isn't the first time they've acted unscrupulously I ignored that. Let me explain advertising. They offer to advertise on places like [redacted] shopping, bing and other sites. A premium of 16% is charged when you select the maximum commission amount. I had my account set to this and always paid my bill. The base commission is 3.5% with no advertising. Since they indicated to me that they were no longer advertising for me the commission should be 3.5% not 16%. There weren't very many sales despite my store having 1000 items or more so I doubt my items were being advertised during peak time. I recall many sales were the result of customers looking for something that all other sellers had stopped selling because of availability. So traffic was minimal. For example I had more traffic and sales on my other site despite no advertising on [redacted], bing etc. I want a response from them regarding the message on my account that indicated advertising of my items/store had ceased. So far through emails they ignore this very fact. I did log on my account too much but each time I did there was the message. Based upon their response so far I believe they need to be investigated for fraud. I'm sure I'm not the only one who has experienced this and will seek out others on social media and certainly go after this joke of a company on their own social media pages. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because this is the same stock response that provides no actual resolution other than they claim they have the right to delete my account at any time.  While I understand their claim and position.  I dispute their claim that this was any kind of user "agreement."  An agreement requires both parties to have come together in a joint idea.  This is a weird interpretation of their User Policy, not an agreement.  At the very least, Bonanza.com is responsible for refunding the money that was in my shipping accounts and avoiding slandering my name to my customers.  Please respond for what the plan is to address this.I am sick of the same stock responses I keep receiving from Bonanza.com that do not actually address the complaints raised and the questions asked.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Im rejecting Bonanza solving anything because they haven't. That seller that is a scammer is still selling on their site, even after all the proof and screenshots that were sent to them. Thank God for PayPal because I was able to get my money back, it may have taken almost a month but I got it back. I will NEVER have to deal with Bonanza ever again, and for that I'm thankful. I will always reject their response because they did nothing to correct issue or the seller. I'm through with this, I want nothing to do with this crooked company or their seller.
Sincerely,[redacted]

Sorry to hear about your not so good experience with this transaction.  Have you attempted to contact the seller directly via Bonanza?  1) First, please log in to your Bonanza account. http://www.bonanza.com/home/login2) After you have logged in, visit your "My Bonanza > My Bonanza...

dashboard"  Click "Purchases" then "Purchased" page and locate the order in question. a) If you haven't yet received the tracking information, click the "Request tracking info" link. We'll contact the seller for you to request the information. b) If it has been more than 7 days since you paid for your order, or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submit. We will send this information to the seller. Please try working directly with the seller to resolve your issue. For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/buyer_protection_pledgeThanks,The Bonanza Team

We're deeply sorry to hear you have not received your camera and the seller did not respond to your messages. The seller "[[redacted]]" has been placed on hold by Bonanza, and is currenty unable to do business on the Bonanza site.  Bonanza errs on the cautious side when dealing with such...

sellers, and we have currently placed them on Hold. Since this seller is currently on Hold on Bonanza, you may not receive the item you purchased. If you have not already done so, we highly recommend that you contact PayPal to file a dispute. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your order. You can get that process started here:How to file a claim with PayPal --> https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resoluti...⇄ you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your dispute. You can contact PayPal directly at 1-888-221-1161 or 1-866-888-4178Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your order. If you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance.Here is the PayPal ID for your payment: [redacted]Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order.We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct action. PayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find.We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).[redacted], we hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experienced. If there is any additional information that we can provide to help this process go smoothly, don’t hesitate to ask. Please let us know if you have additional questions.