Bonanza.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are sorry for the negative experience. We have issued refunds on all of the charges and have removed your credit card from our system. If there is anything else we can do to assist please do not hesitate to let us know.Thanks for giving us the opportunity to help you and for all of your support...

of Bonanza.

Complaint: [redacted]I am rejecting this response because:1/23/16 purchase tree stand from bonanza order #[redacted] for $125.99. No stand was received and no money returned. I saved all the emails from McKennne bonanza (11 total) say please wait product on way, the problem has been solved, go to facebook or twitter to see their positive advetisment. After a month they  said they were not responsible for money transactins to go to paypal. Called Pay Pal they said that visa was responsible. Visa said they do not deal with pay pal but did take a written complaint from me. I am now trying Revdex.com hopeing action will be taken before any one else gets connected with bonnanza. Document are avaiable from  me for any one that needs themSincerely,[redacted]

We are sorry to hear of the negative experience. We had a look at your account on Bonanza and the account is active, so it appears you have been able to log into the site and communicate with the seller.
It also looks like the seller has issued a refund on the transaction.  Please confirm so...

with PayPal (Using the information included below) and let us know if you need additional assistance.
 
An order for LukeT4
Transaction ID: [redacted] 
Sold on: 01/27/17 
Current status: Payment Complete 
27 Jan 08:59: Received refund notification for $-286.99 
PayPal transaction #[redacted]

Hello[redacted]Sorry for the not so good experience.  If the seller does not have a record of the order and you cannot find the order referenced on Bonanza, then that is a good indicator that the seller must have not ever seen the order.  If you could provide us with a copy of the...

[redacted] receipt then we can track the transaction down on our side.  Right now we are also not able to find a transaction on our side (referencing your email address and name).Being directed to [redacted] to file a dispute would be the avenue we would recommend so you can protect your investment as well.  If you can get back to us with a [redacted] receipt then we can track that on our side.Thank you.

Hello [redacted]
We are sorry to hear about your negative experience with a seller on Bonanza. We had a look at the transaction and it appears that you have been refunded by PayPal via their buyer protection program (information below).  Please let us know if you need anything else and thank you...

for your support of Bonanza.
 
Transaction ID: [redacted] 
Sold on: 12/31/15 
Current status: Complete 
31 Dec 17:54: Received dispute: non_receipt notification 
PayPal transaction #[redacted]
31 Dec 17:53: Received Reversed: buyer_complaint notification for $-33.76 
PayPal transaction #[redacted]

Complaint: [redacted]
 
I am rejecting this response because: We still see the same error when we try to log in, It says "Logout Complete" If the account would have been...

removed then it must tell us that we are not registered or something. Please look it up and confirm us once our account is actually removed.Screenshot is added for your assistance.

Complaint: [redacted]I am rejecting this response because:
You have indicated that all sales are binding per your TOS. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Even with the attached receipt PayPal can't seem to find this transaction.  I'm done!  It is ridiculous how Bonanza conducts business.  Future customers of this site should be warned this site is a scam.Sincerely,[redacted]

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiries. We understand your frustration and have reached out to the seller on your behalf in an attempt to expedite a resolution to this inconvenience you are experiencing. We...

thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller further. In the meantime, we highly recommend that you contact PayPal to open a dispute for a refund. One of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your order. Filing a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to act. A dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's account. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalf. Since your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. We've included information below on how to start the dispute process: If you completed your purchase by logging into a PayPal account:File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolut...⇄ you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:File a dispute via telephone*: 1-888-221-1161 or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your order. If you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance. The PayPal payment ID for your order is:  #[redacted]

Complaint: [redacted]I am rejecting this response because: Its not acceptable to shut down my THREE stores without any communication. Nor to allow me access to my data file of my listings. The very least Bonanza.com can do is to give me access to my listings data file. My stores are [redacted]Sincerely,[redacted]

We are sorry to hear that this seller has not delivered the goods you ordered from them.  We have placed their booth on hold so we can prevent other buyers from having the same experience.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so...

you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted]'s phone number: [redacted]
 
Please do keep us posted and let us know how things resolve.

Complaint: [redacted]I am rejecting this response because:
Thats a hassle. I have to create a [redacted] account. Just deal with it and you deal with [redacted]. This is ridiculousSincerely,[redacted]

Each buyer who leaves Bonanza with a negative experience is a buyer that will likely never...

return to our site.  We have continued to observe negative feedback on Bonanza from your buyers for various reasons.  At this time we have shut down your booth.  If you are interested in moving to another marketplace, we recommend [redacted] or [redacted] both of which have strong monthly traffic and a good base of buyers and sellers.  eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you.  Kind regards,Bonanza supportPS, attached is a screen shot of their feedback page from just one account (admin view)
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Sorry that things did not work out with Bonanza. We have just canceled the Platinum Membership that you subscribed to and issued a full refund (see copy below). Please let us know if you need anything else and best to you.
 
Refund (Unique Transaction ID # [redacted])See...

related [redacted]
Original Transaction
Date
Type
Status
Details
Gross
Fee
Net
Jul 17, 2016
Recurring Payment From [redacted]
Refunded
Details
$70.00 USD
-$2.33 USD
$67.67 USD
Related Transaction
Date
Type
Status
Details
Gross
Fee
Net
Jul 27, 2016
Refund
Completed
...
-$70.00 USD
$2.03 USD
-$67.97 USD
Business Name:[redacted] Email:[redacted]@hotmail.comTotal amount:-$70.00 USDFee amount:$2.03 USDNet amount:-$67.97 USD
Date:Jul 27, 2016Time:15:47:35 PDTStatus:Completed
Subject:
You have sent $70.00 USD to [redacted] with PayPal

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Sir.
You had a Bonanza account and the charges that were assessed were for seller fees.
 
WP4LESS joined 09/30/11 active 08/12/16 Send message rating 99.5% feedback 1617
"About Me I love to cook and have found Wolfgang Puck Cookware to be my favorite. I sell hard to find cookware...

pieces that are impossible to get elsewhere. Some are disconntinued and some can only be purcahsaed in complete sets.  You can start building your own set - with the pieces you prefer or add on to what you already have. Happy cooking!"

Complaint: [redacted]
I am rejecting this response because: I have no idea what these multiple violations are. Please explain in detail rather than give generic responses.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I wrote to them explaining the fact that I wanted to re-order the merchandise.  The site wouldn't let me do that.  (bonanza site) I couldn't understand why they wouldn't write  back to me telling me what I could do.  I've ordered other merchandise using my computer without this complaint.

Complaint: [redacted]
I am rejecting this response because:I sent 12 emails to seller already with no response and bonanza knows thisSincerely,[redacted]